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Report 1-introducing-profiles-international


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Report 1-introducing-profiles-international

  1. 1.©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International
  2. 2. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Table of ContentsWho We AreProfiles International – A High-level Overview 3Global Reach 4Clients and industries 6Research for management 7What We DoKnow your people at the deepest level 8Benefits to your organization 9Creating real value for clients 10How We Do ItHigh-tech 11High-touch 12Overview of assessments and solutions 13Assessment descriptions 14Contact Us 19Introducing Profiles International
  3. 3. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Profiles International: A High-level OverviewProfiles helps organizations worldwide create high-performing workforces. We do thisthrough our comprehensive suite of employee assessments and performance managementsolutions.We help our clients gain a competitive advantage by understanding their people at thedeepest levels. This includes how they think, natural tendencies, behaviors and preferences,and attitudes toward key workplace issues. This helps them select the right people, placethem in the right roles, and manage them to their full potential.Since our founding in 1991, we have delivered over 45,000,000 assessments to over 40,000organizations in 122 countries. We do this through our team of nearly 200 direct employeesand 1000 business partners with backgrounds in organizational psychology, human resourcemanagement, sales management, corporate training, coaching, consulting, education, andinformation technology.Our business is both high-tech and high-touch, and laser-focused to help our clientssucceed. Our assessments are grounded in advanced behavioral science that we continuallyvalidate through our team of PhD Psychologists and Psychometricians. Our dedicated clientservices team and strategic business partners are with you the entire way, helping youdeliver assessments effortlessly through our state-of-the-art virtual assessment centers. Ourassessment reports are written for managers and contain practical insight and advice to getthe most from their people.Introducing Profiles International | 3Introducing Profiles InternationalWho We Are – Employee assessment specialistsProfiles International FoundersJim Sirbasku, CEO, andBud Haney, President
  4. 4. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Global Reach – 122 Countries, 32 LanguagesIntroducing Profiles International | 4AfricaAlgeriaBotswanaEgyptEritreaEthiopiaGambia, TheGhanaKenyaLiberiaLibyaMalawiMauritiusMoroccoRwandaSierra LeoneSouth AfricaSudanSwazilandNigeriaUgandaZambiaZimbabweTanzaniaTogoTunisiaAsiaAfghanistanAzerbaijanBahrainChinaCyprusIndiaIndonesiaIranIraqIsraelJordanKazakhstanKorea, SouthKuwaitLebanonMalaysiaOmanPakistanPhilippinesQatarRussiaSaudi ArabiaSri LankaSyriaTurkeyUnited ArabEmiratesUnited KingdomVietnamYemenEuropeAlbaniaAustriaBelgiumBosnia &HerzegovinaBulgariaCroatiaCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHungaryLatviaIrelandItalyLithuaniaLuxembourgMacedoniaMoldovaMontenegroNetherlandsNorwayPolandPortugalRomaniaRussiaSerbiaSlovakiaSloveniaSpainSwedenSwitzerlandUkraineNorth AmericaAntigua &BarbudaAruba(Netherlands)BahamasBarbadosBelizeBermuda (UK)British VirginIslands (UK)CanadaCayman Islands(UK)Costa RicaDominicanRepublicEl SalvadorGuam (US)GuatemalaHondurasJamaicaKosovoMexicoNicaraguaPanamaPuerto Rico (US)Saint Kitts & NevisSaint LuciaSaint Vincent &The GrenadinesTrinidad & TobagoUnited StatesOceaniaAustraliaNew ZealandTongaSouth AmericaArgentinaBrazilChileColombiaEcuadorPeruUruguayVenezuela
  5. 5. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 5Who We Are – Clients we serveIntroducing Profiles InternationalWe have served over 40,000 organizations worldwide Industries we serve• Financial services and insurance• Retail and consumer products• Travel and hospitality• Professional and business services• Healthcare and human services• Media, telecommunications and technology• Energy, utilities and natural resources• Manufacturing, transportation and automotive• Construction and real estate• Federal, state and local governments• K-12, for-profit and not-for-profit higher education People we work with• Business leaders–CEOs, Presidents and General Managers• Small- and mid-sized business owners• Functional leaders–CFOs, CIOs, Sales and Marketing leaders, HR leaders• Functional specialists – Recruiting, Learning and Development• First and second line managers Global reach• 122 countries; material translated into 32 languages
  6. 6. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 6Who We Are – Research for managementIntroducing Profiles InternationalWe are passionate researchers and thought leaders in the area ofapplying employee assessments to solve important organizational challenges.
  7. 7. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Our assessments provide you with in-depth, objective, comprehensive,and reliable information about your people, far beyond what you coulduncover through typical interviews, performance reviews or day-to-dayinteraction. This includes:How they think• The rate at which they learn and assimilate information• Verbal and numeric skills and reasoning abilitiesNatural tendencies, behaviors and preferences• Energy level, assertiveness, social influence, manageability, attitude, decisiveness,accommodating, independence, objective judgment• Productivity, quality of work, initiative, teamwork, problem solving, adapting tochange• Response to job-related stress, frustration, and conflict• Customer service orientation, trust, tact, empathy, conformity, focus, and flexibility• Prospecting, call reluctance, closing the sale, self-starting, teamwork, building andmaintaining relationships, and compensation preferenceAttitudes toward important performance-related issues• Personal integrity, substance abuse, reliability, and work ethicHow they interact with others, as team members and with their managers• Control, composure, social influence, analytical, patience, results orientation,precision, expressiveness, ambition, teamwork, positive expectancy, and quality ofwork• Overall team strengths, weaknesses, and balance• Fit with manager and preferred management styleIntroducing Profiles International | 7Introducing Profiles InternationalWhat We Do – Know your people at the deepest level• Only about 10% of a person can bedescribed by what appears on the surfaceand can be observed by the untrained eye.• Employees and managers are biased bymany factors which impact the quantityand quality of information.
  8. 8. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.We help you use this information to improve employee andmanager performance, as well as overall workforce productivity.Select people best suited to succeed in a particular job in your organization• We help you repeat success by defining the characteristics of successful people in arole and using this as a model to evaluate and select prospective candidates.• According to the Harvard Business Review, this “job matching” approach moreaccurately predicts job success than any of the commonly accepted factors such aseducation, experience or job training.Improve communication and relationships between employees and their managers• Imagine if every employee came with an operator’s manual that would help theorganization and manager get the most from that employee. Our assessments giveyou specialized reports for interviewing, selecting, coaching, and successionplanning. This information is invaluable for managers to effectively communicatewith and motivate the employee to peak performance.Improve team performance and work place harmony• Profiles team and workforce analysis tools help leaders get the most from everyteam member and effectively guide the way to achievement of shared goals byunderstanding team balance, strengths and weaknesses.Build consistent culture and values throughout your organization• Understanding employees’ attitudes and beliefs towards their employers, managersand job functions is a critical first step toward building a high-performanceworkforce. Our assessments can examine a company’s culture and provide insightinto employee, managerial and team alignment and how these fit with thecompany’s strategic goals and objectives. This process helps to identify gaps inorganizational alignment.Introducing Profiles International | 8Introducing Profiles InternationalWhat We Do – Benefits to your organization
  9. 9. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 9What We Do – Creating real value for clientsIntroducing Profiles InternationalWhy is it important?Maximize each employee’s contribution to the organization• The rise and fall of many organizations is the direct result of the collective skill set,emotional intelligence, teamwork, and talent of its individuals. By using ourassessment solutions, you will see tangible results in terms of increased productivity,reduced stress and conflict, and a positive impact on your bottom line.Reduce employee turnover and absenteeism• Better hiring decisions equals improved productivity and less disruption. Bringing theright person on board in the right position leads to improved organizational efficiencyand increased overall satisfaction among employees at all levels.Reduce cost of theft• Attitudes towards integrity, substance abuse, reliability and work ethic are not listed onthe resume or divulged by references. Profiles provides easy-to-read reports coveringthese costly land mines and helping you reduce liability, costs and turnover.Reduce workforce conflict and improve employee satisfaction• When you measure compatibility characteristics among your workforce,communication is improved, conflict is reduced and leaders have actionable data tomaximize individual and overall team performance.More effectively focus training and development investments• All Profiles solutions address specific performance improvement goals for yourorganization by providing you with reports for selection, development, training,promotion, management, and succession planning to maximize your investment.
  10. 10. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 10How We Do It – High-techIntroducing Profiles InternationalScientifically valid assessments• Profiles assessment validation study standards exceed those set byThe Association of Test Publishers• All Profiles solutions are validated in each language• EEOC compliant• Tailored to your specific needsDelivered effortlessly online through a branded Virtual Assessment Center,a customizable component of the Profiles Resource Center• Over 99% uptime and availability• Analytics dashboard• Unlimited simultaneous user access• Client-controlled assessment administration and scheduling• Data secured by firewall and site encryption• Generate reports that include actionable data• Update accounts• Build job models based on high-performing incumbents• Prepare data exports• Monitor meter inventory
  11. 11. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 11How We Do It – High-touchIntroducing Profiles InternationalDedicated client service professionals fully vested in your success:• Proven implementation plan that includes deliverables and timetables tohelp clients set and achieve clear objectives• Comprehensive training is provided to each client according to his or herunique needs and objectives• Training is available in person, via interactive internet, on-site at the clientorganization, or at Profiles International’s Corporate Training CenterPractical and actionable output written for your managers is available viathe Profiles Assessment Center featuring:• Tracking reports: hired/terminated• Pattern analysis• Cost analysis• Performance reports – correlate performance with job match andassessment scores• Financial reports – Return on Investment reports• Adverse Impact reports• Team company perspective analysis
  12. 12. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 12How We Do It – Overview of our assessments and solutionsIntroducing Profiles InternationalYour Business Objective Our Popular SolutionsHigh-level Strategic Workforce ManagementIdentifying high-potential employees and managers PXT CP360 PSA CSPStrategic workforce and succession planning PXT PPI CP360 PSA CSPRestructuring, reorganizing and downsizing PXT PPI PMF WES PSA CSP PLPPost-merger integration of organizations PXT PPI PMF WES PSA CSP PLPEveryday Workforce ManagementBasic pre-employment screening SOS PSTScreening, interviewing and selecting job candidates PXT PST EBC PSA CSPOnboarding new employees PXT PPI PMFImproving employee productivity and work quality PXT PPI WESImproving employee motivation and communication PPI PMF WESResolving conflict between co-workers PPISelecting and managing teams PPIEvaluating management effectiveness PXT PPI CP360 WESPrioritizing management development needs CP360 WESSales and Customer-facing Workforce ManagementScreening, interviewing and selecting job candidates PST EBC PSA CSPRetaining and growing customers and accounts PSA CSP PLPImproving sales performance PPI CP360 PMF WES PSA PLPLegend SOS Step One Survey PMF Profiles Managerial FitPXT ProfileXT WES Workplace Engagement SurveyPST Profiles Skills Tests PSA Profiles Sales AssessmentEBC Employee Background Checks CSP Customer Service ProfilePPI Profiles Performance Indicator PLP Profiles LoyaltyProCP360 CheckPoint 360
  13. 13. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 13Introducing Profiles InternationalStep One Survey II® (SOSII)The SOSII is a brief pre-hire assessment that measures an individual’s basic work-related values. It isused primarily as a screening tool early in the candidate selection process.This assessment provides valid insight into an applicant’s work ethic, reliability, integrity, propensityfor substance abuse, and attitudes toward theft — including property, data and time.ProfileXT® (PXT)The PXT assessment measures how well an individual fits specific jobs in your organization. The “jobmatching” feature of the PXT is unique, and it enables you to evaluate an individual relative to thequalities required to successfully perform in a specific job. It is used throughout the employee lifecycle for selection, on-boarding, managing, and strategic workforce planning.This assessment reveals consistent, in-depth, objective insight into an individuals thinking andreasoning style, relevant behavioral traits, occupational interests, and match to specific jobs in yourorganization. It helps your managers interview and select people who have the highest probabilityof being successful in a role, and provides practical recommendations for coaching them tomaximum performance. It also gives your organization consistent language and metrics to supportstrategic workforce and succession planning, talent management and reorganization efforts.How We Do It – Assessment Descriptions
  14. 14. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 14How We Do It – Assessment DescriptionsIntroducing Profiles InternationalProfiles Performance Indicator™ (PPI)The Profiles Performance Indicator is a DISC-type assessment that reveals aspects of an individualspersonality that could impact their fit with their manager, coworkers and team, and their jobperformance. It is used primarily for motivating and coaching employees, and resolving post-hireconflict and performance issues.The PPI specifically measures an individuals motivational intensity and behaviors related toproductivity, quality of work, initiative, teamwork, problem solving, and adapting to change, as wellas response to conflict, stress, and frustration. The output from this assessment serves as an“operators manual” for an employee, which helps managers better motivate, coach, andcommunicate with the employee. It also helps to predict and minimize conflict among co-workers,and it provides crucial information for improving team selection and performance.A powerful feature of the PPI is the Team Analysis Report, designed to help managers form newteams, reduce team conflict, improve team communication, improve their ability to anticipateproblems, and enhance their team leadership skills.It helps evaluate overall team balance, strengths, and weaknesses, as well as team members’personality characteristics along 12 key factors: control, composure, social influence, analytical,patience, results orientation, precision, expressiveness, ambition, teamwork, positive expectancy,and quality of work. It also provides team leaders with practical recommendations and action stepsto take in order to succeed in their jobs.
  15. 15. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 15How We Do It – Assessment DescriptionsIntroducing Profiles InternationalCheckPoint 360°™The CheckPoint Management System is a 360-degree assessment. It is used primarily to evaluate theeffectiveness of your managers and leaders. This assessment combines feedback from direct reports,peers, supervisors, and even customers, with a personalized program for developing specificleadership skills based on that feedback. This process highlights a manager’s job performance in 8universal management competencies: communication, leadership, adapting to change, relationships,task management, production, development of others, and personal development.The CheckPoint 360 helps managers identify and prioritize their own development opportunities. Andit helps the organization to better focus management training and development investments;proactively uncover misaligned priorities between senior executives and front-line managers; andsurface management issues that could lead to low employee productivity, morale, job-satisfaction,and increased turnover.Profiles Managerial Fit ™ (PMF)People typically don’t quit their companies, they quit their bosses. Profiles Managerial Fit (PMF)measures critical aspects of compatibility between a manager and their employees. This report offersan in-depth look at one’s approach to learning, as well as six critical dimensions of compatibility withtheir manager: self-assurance, conformity, optimism, decisiveness, self-reliance, and objectivity.Managers use this information for adapting their styles in order to get the most from each employee;improve communication; increase engagement, satisfaction, and productivity; and reduce employeeturnover.
  16. 16. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 16How We Do It – Assessment DescriptionsIntroducing Profiles InternationalWorkplace Engagement Survey (WES)Our Workplace Engagement Survey (WES) measures the degree to which your employees connectwith their work and feel committed to the organization and its goals. This gives you and yourmanagement team a detailed view of what influences engagement across all of your workforcesegments and how your employees compare statistically to the overall working population.In addition, the WES measures “satisfaction with employer” and “satisfaction with manager” acrossyour entire organization, and gives recommendations for your organization to improve.Profiles Skills Tests (PST)Profiles International provides comprehensive assessments to measure essential knowledge andskills. We use powerful technologies, such as performance-based testing, which simulates popularsoftware products like Microsoft Office, to ensure accurate, reliable, assessment of knowledge,skills, and abilities. Our skills assessments cover Software Skills, Clerical Skills, Call Center Skills,Accounting and Finance, Medical, Nursing, Legal, Industrial, Computer Literacy, Retail, FoodServices, Information Technology, Staffing, and Human Resources.Employee Background Checks (EBC)Profiles International provides comprehensive employee background checks for our clients. Theseinclude Consumer Credit Reports, Criminal History Record, Drivers History Report (DMV), EducationVerification, Employment History Verification, Foreign Nationals Terrorist Sanctions Search (OFAC,CLFST & OSFI), Identity Verification Search, Incarceration Records Search, Military ServiceVerification, Cursory Nationwide Criminal Index Database Search (CNID), and many more.
  17. 17. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 17How We Do It – Assessment DescriptionsIntroducing Profiles InternationalProfiles Sales Assessment™ (PSA)The Profiles Sales Assessment (PSA) measures how well a person fits specific sales jobs in yourorganization. It is used primarily for selecting, on-boarding and managing sales people and accountmanagers.The “job modeling” feature of the PSA is unique, and can be customized by company, sales position,department, manager, geography, or any combination of these factors. This enables you to evaluatean individual relative to the qualities required to perform successfully in a specific sales job in yourorganization. It also predicts on-the-job performance in seven critical sales behaviors: prospecting,call reluctance, closing the sale, self-starting, teamwork, building and maintaining relationships, andcompensation preference.Customer Service Profile™ (CSP)The Customer Service Profile (CSP) measures how well a person fits specific customer service jobs inyour organization. It is used primarily for selecting, on-boarding, and managing customer serviceemployees.The CSP also looks at what your current and future employees believe is a high level of customerservice, while at the same time showing where they align (or not) with the company’s perspective.We have a general industry version of this assessment as well as vertical specialties in hospitality,healthcare, financial services, and retail.
  18. 18. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Introducing Profiles International | 18How We Do It – Assessment DescriptionsIntroducing Profiles InternationalProfiles Loyalty Pro™ (PLP)Profiles LoyaltyPro™ is a web-based customer loyalty surveying tool. Loyalty, as determined throughthe “voice of the customer,” is a leading indicator that predicts the “staying power” of an account.Profiles LoyaltyPro™ offers companies a tool to gather ongoing, critical account intelligence thathelps them assess the relationship between the buyer and the supplier, ultimately driving the actionplan to improve customer service. Having insight into your customer’s perception of yourrelationship allows you to steer the strategic business efforts and initiatives of the accountmanagement teams to continually improve customer relationships and build a network of loyalcustomers.
  19. 19. www.profilesinternational.comv9 ©2009 Profiles International, Inc. All rights reserved.Contact UsProfiles International©2009 Profiles International, Inc. All rights reserved.Profiles International – Who We AreProfiles International helps organizations worldwide create high-performing workforces.Through our comprehensive employment assessments and innovative talent management solutions,our clients gain a competitive advantage by selecting the right people and managing them to theirfull potential.Where We AreProfiles serves 122 countriesaround the globe and hasmaterial in 32 960-9612Introducing Profiles International | 19