HOTEL INDUSTRY THROUGH THE AGES• Hotels, or inns as they were earlier called were an outgrowth of man’s urge totravel.• Believed to have started 12000 years ago• Concept of travelling started in Greece and ancient Rome (800BC-146BC)• Warriors and traders were the early travelers .• The inns offered little more than a cot or a bench in the corner of a room or astable. Most of them were private residences that offered temporary residence orlodging to strangers.• Guests stayed in large communal rooms where sanitation and privacy were non-existent.
• After the establishment of money in 6th century BC, inn keeping was one of the firstcommercial enterprises and hospitality was one of the first services for which money wasexchanged.Features The main door of the inn would close at a certain hour and after that, one could notenter even if you were a guest. Fixed breakfast prescribed by the Inn Keeper and on shared tables. They were mostly or generally located on the intersection of two major roads, or at theentry of a city or near the railway station.
• In the third century AD, Roman Empire developed an extensive system of brickpaved roads throughout Europe and Asia Minor. Small road side lodges wereconstructed due to increase in the road transport.• During 7th and 8th century, monasteries provided hospitality to pilgrims and othertravelers.• One sees the beginning of provision of food and beverage service with lodgingduring the Industrial Revolution in 1700s. No attention to sanitation and beds• To accommodate wealthy travelers, luxurious structures were erected. Theseelegant new establishments adopted the French name for mansion, ‘hotel’. Therates they charged were very high and well beyond the means of common citizens.
• The first American hotel the ‘City Hotel’ opened in 1794 in the New York City.Features 73 rooms Meeting rooms• The invention of the steam engine made traveling even more prominent.People started traveling for leisure. ( railway locomotive-1804) This lead to theactual development of the hotel industry as we know it today.
• In colonial America, inns were modeled after European inns. Beds and rooms had to be sharedwith strangers. Throughout 1800s, American innkeepers improved their services and continuedto build larger properties•1829 – A revolution in the hospitality industry. ‘Tremont House’ was the earliest first classhotel in AmericaFeatures170 rooms Reception area Private rooms with locking doors. Each guest room had a wash basin and a water pitcher and a bar of soap. A full time service staff A French restaurant which was located in the lobby. The first hotel to have a Bellboy.
• Adolph Zang, owner of Zang Brewing Company opened a five story, brick structurethat is now known as The Oxford Hotel on October 3, 1891 in Denver with roomscosting $1 ($2 with a bath) a night.Features Barbershop, Library, Pharmacy, Western Union office, StablesDuring the 19th century,Modern conveniences were introduced in hotels. In1880, the Sagamore Hotel on Lake George in New York was the first to haveelectricity in all its rooms. Netherland Hotel in New York City was the first to providea telephone in each room.
• Beginning of ‘the commercial hotels- The Statler Hotels’. Opened by Mr. E. M.Statler, at Buffalo, New York, in Jan. 1908. It was the beginning of the chain hotelconcept.Features Private sanitary rooms Private bathroom with each of the 800 rooms- a new standard of excellence Pitcher of ice water and morning newspaper everyday.“A room and a bath for a dollar and a half “were well known among Americantravelers.** Sources: http://EzineArticles.com/4822079,http://www.slideshare.net/Shantimani/origin-of-hotel-industry ,http://www.apsense.com/article/hotel-industry.html,http://www.schonwalder.org/Hotels/hotel_h.htmhttp://www.scribd.com/doc/6170286/Introduction-to-the-Hotel-Industry,http://www.todaysfacilitymanager.com/articles/hotel-case-study-bringing-the-past-into-the-present.phphttp://www.ehow.com/about_5328917_history-hotel-restaurant-management.html
• 20th and 21st century : Refining of facilities and services provided Relaxation Good FoodConnectingwith familyand friends HOTELS Personalization Parties Fun HOME AWAY FROM HOME????