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What is changing is the way we    Think, Identify & Deliver                      Value
Business 901        Blog
Lean Thinking      • Identify Value      • Map Value Stream      • Create Flow      • Establish Pull      • Seek Perfection
What does the Customer Value           from you?   How are you delivering it?
“Every Industry will be disrupted and rebuilt with              people at the center.”                         - Sheryl Sa...
People expect to access information and whenever and wherever we want too.
World is increasingly collaborativedriving changes in the way decisions are made.
Most organizations do not understand the shift of VALUE and the shift to a       COLLABORATIVE world.
People naturally network as they work so why    not model work itself as a network?
We are in a Service Economy  but do we think that way?
Pine & Gilmore introduced us to    the Experience Economy
Think Value
“It is not about the things we make, it is about how     we use the things we make.” – Malcolm Gladwell
New models of value recognition arebringing unprecedented competition
The End ofBest inMarket
Shifting from Goods Dominant Thinking and Transactions                          to    Service Dominant Logic and Co-Creati...
Identify Value
We must establish and understand Touch Points
Designing the Experience
Designing the Journey
Its not all about problem solvingit’s about what we do best – Appreciative Look             Moving Design to the forefront
Use Jobs as a filter, more customers       needs are revealed.
Finding the next hassle map of the customer     where tomorrow’s demand exists.
Deliver Value
People expect to access information and whenever and wherever we want too.
We want information available on every device
Joe Pine introduced the Multiverse as we weregetting started with the Experience Economy
Use of social technology for understanding and           learning are in its infancy
Experimentation with new applications,technology seen as young persons role.
We hang on to past practices
Organizations need to challenge themselves byexperimenting and creating co-creation of value    opportunities through Lean...
Knowledge is EverywhereThe quality of the organization andthe customer relationshipnetworks will make the difference.
Transaction to teams
PresidentOperations               Administration   Quality                  Sales
Customer Experience    will mimic your Employee Experience• Know your team, design for personal  & social needs• Build fun...
ValueTeamwork
Transaction to teamsObtainable goal setting.Willingness to train people.Commitment to measurementUnderstanding and agreeme...
Consider the kind of team needed        Roles
Make it manageable              Follow the 2              Pizza Rule              - Amazon, Jeff Bezos
Line of SightKnow what your Team Membersare doing:•   Daily Standups•   Weekly Tactical•   Monthly Strategic•   Quarterly ...
Provide Line of Sight for Team at Daily Standup
Line of Site for resources needed at weekly tactical                          Providing a visual, simple and              ...
Line of Site for Goal review at Monthly Strategic
Successful Lean teams are iTeams              Teamwork is an individual not group skillIndividuals must take responsibilit...
Process Work
What is the process?                       EDCAAdvancement                                   PDCA                         ...
EDCAAdvancement                 PDCA                     Effectiveness & Time   SDCA
How important is Standard Work?  EDCA              PDCA            SDCAStandard Work puts the food on the table!
Leader Std.                  WorkLeadership     Process          Visual Discipline     Focus          Controls            ...
Standard Work provides discipline thru• Clarity on What to do• Commitment on When to do it• Translation from Goals to Acti...
Standard Work in 1 word   Execution
State the standard          Agree on the methodLocate the people who will be on the team           Empower the Team   Sele...
Lean is essentially a knowledge transfersystem; its a training system on how to define       knowledge gaps and close them
PDCA is a Call to ActionStart with a problem that you don’t have the current                 knowledge to solve.   What do...
Select the initial Problem Perception       Analyze the current processLocate the people who will be on the team          ...
Explore when Problem is unknownEDCA =  • What is?  • What If?  • What Wows?  • What Works?
EDCA is closely related to           Service Design Thinking
Sense-making: Give meaning to experience.                    Analyze the userLocate the people who understand the user and...
Create Pull - Demand         Value – in – UseService and Products are a means to an end       Value Co-Creation Not for cu...
Lean is targeted to certain kinds oforganizations who actually enjoy learning.
The only competitive advantage you have  is the rate at which you learn from your                  customers.Positioning y...
•   Over 130 Free eBooks•   Regular Blog Posts•   Free Tools•   Discussion Groups•   Podcast with Celebrated Authors, Indu...
Understanding Value
Understanding Value
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Understanding Value

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This is my latest presentation on How we must Identify, Think and Deliver Value!

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Understanding Value

  1. What is changing is the way we Think, Identify & Deliver Value
  2. Business 901 Blog
  3. Lean Thinking • Identify Value • Map Value Stream • Create Flow • Establish Pull • Seek Perfection
  4. What does the Customer Value from you? How are you delivering it?
  5. “Every Industry will be disrupted and rebuilt with people at the center.” - Sheryl Sandburg. COO Facebook
  6. People expect to access information and whenever and wherever we want too.
  7. World is increasingly collaborativedriving changes in the way decisions are made.
  8. Most organizations do not understand the shift of VALUE and the shift to a COLLABORATIVE world.
  9. People naturally network as they work so why not model work itself as a network?
  10. We are in a Service Economy but do we think that way?
  11. Pine & Gilmore introduced us to the Experience Economy
  12. Think Value
  13. “It is not about the things we make, it is about how we use the things we make.” – Malcolm Gladwell
  14. New models of value recognition arebringing unprecedented competition
  15. The End ofBest inMarket
  16. Shifting from Goods Dominant Thinking and Transactions to Service Dominant Logic and Co-Creation of Value Buy USE
  17. Identify Value
  18. We must establish and understand Touch Points
  19. Designing the Experience
  20. Designing the Journey
  21. Its not all about problem solvingit’s about what we do best – Appreciative Look Moving Design to the forefront
  22. Use Jobs as a filter, more customers needs are revealed.
  23. Finding the next hassle map of the customer where tomorrow’s demand exists.
  24. Deliver Value
  25. People expect to access information and whenever and wherever we want too.
  26. We want information available on every device
  27. Joe Pine introduced the Multiverse as we weregetting started with the Experience Economy
  28. Use of social technology for understanding and learning are in its infancy
  29. Experimentation with new applications,technology seen as young persons role.
  30. We hang on to past practices
  31. Organizations need to challenge themselves byexperimenting and creating co-creation of value opportunities through Lean Thinking.
  32. Knowledge is EverywhereThe quality of the organization andthe customer relationshipnetworks will make the difference.
  33. Transaction to teams
  34. PresidentOperations Administration Quality Sales
  35. Customer Experience will mimic your Employee Experience• Know your team, design for personal & social needs• Build fun/pleasure/satisfaction into activities• Design cycles based on desired customer experience• Embrace motivators like power, autonomy & belonging
  36. ValueTeamwork
  37. Transaction to teamsObtainable goal setting.Willingness to train people.Commitment to measurementUnderstanding and agreement on the need for processes.Knowledge capture & sharing internally & externally.Clear-cut business strategy and objectives.
  38. Consider the kind of team needed Roles
  39. Make it manageable Follow the 2 Pizza Rule - Amazon, Jeff Bezos
  40. Line of SightKnow what your Team Membersare doing:• Daily Standups• Weekly Tactical• Monthly Strategic• Quarterly Strategic
  41. Provide Line of Sight for Team at Daily Standup
  42. Line of Site for resources needed at weekly tactical Providing a visual, simple and easily access document is the key. Can auto-populate or be completed by hand. Easily used as part of the task board in a War Room type environment. Virtual Teams can use something as simple as Google Documents or many other popular software packages.
  43. Line of Site for Goal review at Monthly Strategic
  44. Successful Lean teams are iTeams Teamwork is an individual not group skillIndividuals must take responsibility for…• the quality and productivity of each team• relationships they are part of• individual accountability• the larger, shared tasks or deliverables
  45. Process Work
  46. What is the process? EDCAAdvancement PDCA SDCA Effectiveness & Time
  47. EDCAAdvancement PDCA Effectiveness & Time SDCA
  48. How important is Standard Work? EDCA PDCA SDCAStandard Work puts the food on the table!
  49. Leader Std. WorkLeadership Process Visual Discipline Focus Controls Daily Accountability
  50. Standard Work provides discipline thru• Clarity on What to do• Commitment on When to do it• Translation from Goals to Actions, the Why• Enablement of the actions, How• Accountability thru establishing the Who• Line of sight on Where your circle of influence effects
  51. Standard Work in 1 word Execution
  52. State the standard Agree on the methodLocate the people who will be on the team Empower the Team Select the Team Goals of the Project Standard Do Act Check
  53. Lean is essentially a knowledge transfersystem; its a training system on how to define knowledge gaps and close them
  54. PDCA is a Call to ActionStart with a problem that you don’t have the current knowledge to solve. What don’t I understand that I need to learn? What change do I need to see? Close the knowledge gap before closing the performance gap.
  55. Select the initial Problem Perception Analyze the current processLocate the people who will be on the team Empower the Team Select the Improvement Plan Do Act Check
  56. Explore when Problem is unknownEDCA = • What is? • What If? • What Wows? • What Works?
  57. EDCA is closely related to Service Design Thinking
  58. Sense-making: Give meaning to experience. Analyze the userLocate the people who understand the user and the needs Empower the Team Select a limited set of needs you are designing for Explore Do Act Check
  59. Create Pull - Demand Value – in – UseService and Products are a means to an end Value Co-Creation Not for customers rather with customers Trust Real value with all stakeholders
  60. Lean is targeted to certain kinds oforganizations who actually enjoy learning.
  61. The only competitive advantage you have is the rate at which you learn from your customers.Positioning your organization in your customer’s playground is the most important role an organization has.
  62. • Over 130 Free eBooks• Regular Blog Posts• Free Tools• Discussion Groups• Podcast with Celebrated Authors, Industry Practitioners and Leading Thought Leaders Our Mission is to bring Continuous Improvement to Sales and Marketing. http://leanmarketinglab.com

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