Customer Experience will mimic your
Employee Experience• Know your team, design for personal & social needs• Build fun/pleasure/satisfaction into activities• Design cycles based on desired customer experience• Embrace motivators like power, autonomy & belonging
Line of Site for resources
needed at weekly tactical Providing a visual, simple and easily access document is the key. Can auto-populate or be completed by hand. Easily used as part of the task board in a War Room type environment. Virtual Teams can use something as simple as Google Documents or many other popular software packages.
Successful Lean teams are iTeams
Teamwork is an individual not group skillIndividuals must take responsibility for…• the quality and productivity of each team• relationships they are part of• individual accountability• the larger, shared tasks or deliverables
Standard Work provides discipline thru•
Clarity on What to do• Commitment on When to do it• Translation from Goals to Actions, the Why• Enablement of the actions, How• Accountability thru establishing the Who• Line of sight on Where your circle of influence effects
PDCA is a Call to
ActionStart with a problem that you don’t have the current knowledge to solve. What don’t I understand that I need to learn? What change do I need to see? Close the knowledge gap before closing the performance gap.
The only competitive advantage you
have is the rate at which you learn from your customers.Positioning your organization in your customer’s playground is the most important role an organization has.
• Over 130 Free eBooks•
Regular Blog Posts• Free Tools• Discussion Groups• Podcast with Celebrated Authors, Industry Practitioners and Leading Thought Leaders Our Mission is to bring Continuous Improvement to Sales and Marketing. http://leanmarketinglab.com