Enhancing ibm tivoli san manager device availability alerting redp3821


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Enhancing ibm tivoli san manager device availability alerting redp3821

  1. 1. Redbooks Paper Steve StruttEnhancing IBM Tivoli SAN ManagerDevice Availability AlertingIntroduction This Redpaper outlines how it is possible to enhance the real-time alerting of the availability status of SAN devices with the IBM® Tivoli® Storage Area Network Manager SAN management solution. The approach outlined here uses the industry standard FC Mgmt MIB implemented by most SAN devices to report device status information, irrespective of device type or vendor. The FC Mgmt MIB was originally created for just this task, providing for the reporting of device events, and monitoring and alerting on device and port status information, device internal temperature, and the availability of power supplies and fans. To minimize administrative effort, many organizations use event management consoles to monitor and manage their whole IT infrastructure on an exception management basis. Operations personnel can be alerted in real time to all issues relating to application availability. This also enables the use of a single consistent approach to alert and event management across the whole of IT, simplifying administration and reducing costs. The exploitation of the FC Mgmt MIB for the reporting of status and events enables SAN device availability information to be included as part of end-to-end application management. It helps ensure storage and application availability and reduces the risk of application outages by simplifying the job of storage administrators or operations personnel in monitoring and maintaining SAN devices. Accompanying scripts are provided to implement the features described in this paper. These scripts can be downloaded (in a ZIP archive called custom.zip) from the following URL: ftp://www.redbooks.ibm.com/redbooks/REDP3821/ Alternatively, you can go to the IBM Redbooks™ Web site at: http://ibm.com/redbooks Select Additional materials and open the directory that corresponds with the Redpaper form number, REDP3821.© Copyright IBM Corp. 2004. All rights reserved. ibm.com/redbooks 1
  2. 2. Tivoli Storage Area Network Manager and availability alerting IBM Tivoli Storage Area Network Manager centralizes the management of a SAN fabric by bringing SAN topology discovery, mapping, and availability alerting to a central point. SAN topology is displayed on the SAN Manager console, which is updated in real time with the availability of the SAN fabric network. In addition, it provides alerting of changes in SAN topology and configuration through Simple Network Management Protocol (SNMP) traps and Tivoli Enterprise™ Console events. These topology change events are an essential part of a storage availability management solution. They enable administrators to identify changes that might have an impact on applications and enable rapid identification of the cause of application failures. To ensure high availability, many devices include redundant components such as power supplies and fans, because these electro-mechanical components have a relatively short life compared to any internal electronics. The individual failure of these components will not cause device failure, but will increase the exposure to the risk of further failures resulting in complete device failure, causing a significant SAN failure and availability issue. Currently, Tivoli Storage Area Network Manager alerts on the availability of the SAN fabric and the up or down status of the devices of which the fabric comprises. It does not alert on the health or availability status of individual SAN devices and internal components that are a working part of the SAN fabric. Only if a device fails will Tivoli Storage Area Network Manager alert that it has been removed from the fabric. Note that TSNAM does monitor the underlying health of the Fibre Channel links to predict an impending hard failure of the data transmission path. This function is the SAN Error Predictor doing Error Detection and Fault Isolation (ED/FI). The addition of availability status alerting using the FC Mgmt MIB as outlined in this paper enables the real-time detection of device failures or events that could impact the availability of a device, but have not yet caused the device to fail. This is particularly critical where redundant components are concerned. Figure 1 shows the overall structure of this device availability alerting solution. IBM Tivoli NetView® receives FC Mgmt MIB traps from devices and forwards these to Tivoli Storage Area Network Manager and additionally sends formatted FC Mgmt MIB events as SNMP traps to the NetView event log and as Tivoli Enterprise Console® events to the Tivoli Enterprise Console. Tivoli Storage Area Network Manager monitors the fabric topology, using the traps from NetView and in-band fabric events to trigger topology refreshes, and sends fabric availability events to a Tivoli Enterprise Console and the NetView event log. Topology/ NetView Configuration TSANM Event Log events TEC event FC Mgmt FC Mgmt TEC event Tivoli SNMP TSANM Enterprise SAN FC Mgmt traps Console Console Switches SNMP traps Tivoli NetView TSANM Windows 2000 Mgmt Server Figure 1 Tivoli Storage Area Network Manager and device availability alerting The addition of this capability to Tivoli Storage Area Network Manager provides an enhanced real-time availability monitoring and alerting solution for SAN fabrics and SAN components.2 Enhancing IBM Tivoli SAN Manager Device Availability Alerting
  3. 3. Tivoli Storage Area Network Manager alerts on the availability of the SAN fabric itself and the FC Mgmt traps on SAN device health and availability. Fabric and SAN availability alerting is only one part of end-to-end storage availability monitoring and management. To provide a comprehensive view of availability, information about all aspects of storage infrastructure that have a bearing on the availability of the LUNs and file systems used by applications must be integrated into a management solution. Table 1 shows the IBM software and hardware products which can be integrated into a single end-to-end storage availability management solution for IBM TotalStorage® environments. Table 1 Components of an IBM end-to-end storage availability monitoring solution Event source Storage Types of events component Storage device Tape storage (3494, 359x) Device - Tape Availability Disk storage (ESS, SVC, FAStT) Device - Disk Availability SAN switches Device - SAN Availability Storage application Tivoli NetView Device - SAN Availability Device FC Mgmt traps Tivoli Storage Area Network Manager Storage Network Availability Tivoli Storage Area Network Manager - Device - SAN Errors SAN Error Predictor Tivoli Storage Resource Manager LUNs Availability File systems Availability, Utilization The solution outlined here using FC Mgmt traps and NetView adds a key component to this, namely the alerting on SAN device availability and status.The alerting solution The FC Mgmt MIB definition includes four SNMP traps to indicate significant device events or a change in status of the device. The events and the information they impart are: Device state and status: Online/Offline, OK/Warning/Failed Environmental Sensors: Temperature, Power Supplies, Fans: OK/Warning/Failed Port Status: Online/Offline, OK/Warning/Failure Device Events: Internal device event details The FC Mgmt MIB trap information, as received by NetView, is largely as integer values to represent status information, not a textual description. In some cases, only the bare minimum of information is passed in the trap and is insufficient to completely identify the failing component or the severity of the event. To be useful, the integer values have to be converted to readable text and additional information retrieved from the device to make an alert that is easily readable and contains sufficient information to help determine the severity of the problem. This solution performs these functions, interpreting the events and querying the devices for more information to make the events more descriptive and useful. A number of elements on the Tivoli Storage Area Network Manager management server are used to implement this availability monitoring and alerting solution. As shown in Figure 1, the Enhancing IBM Tivoli SAN Manager Device Availability Alerting 3
  4. 4. NetView instance on the Tivoli Storage Area Network Manager server already performs a number of functions, displaying the SAN topology (as a NetView map) and receiving and forwarding SNMP traps from SAN devices to Tivoli Storage Area Network Manager to trigger automatic topology refreshes. This NetView instance can also receive the device FC Mgmt traps and use these to query the sending device and its sensors status and send more detailed failure alerts to the NetView event log or Tivoli Enterprise Console. Figure 2 shows the execution flow for the monitoring and alerting solution described in this paper. Tivoli Storage Area Network Manager 4. Execute monitor script 2. FC Mgmt 3. Trap Trap Lookup Tivoli Enterprise Console NetView Tivoli 6. Issue Tivoli Enterprise NetView NetView Event Log Console event and new SNMP trap 1. FC Mgmt Trap 5. FC Mgmt MIB Queries SAN Switch Figure 2 Overview of the execution flow The following steps describe the execution flow for the monitoring and alerting solution: 1. NetView receives an FC Mgmt trap from a device that indicates a device event or change in state. 2. NetView forwards this event to Tivoli Storage Area Network Manager to trigger a topology refresh. 3. NetView looks up its definition for FC Mgmt traps. Associated with the trap is a script that should be executed on receipt of the trap. 4. The monitor and alerting script is called and executed. 5. The script executes NetView functions to query the FC Mgmt MIB on the device issuing the trap to return further details from the device. 6. A new SNMP trap or Tivoli Enterprise Console events, or both, are issued. These are in formatted text and show more detailed information. As shown in Figure 2, these new SNMP traps can be displayed in the NetView event log on the Tivoli Storage Area Network Manager server along with the Tivoli Storage Area Network Manager events about the availability of the SAN fabric, or on a Tivoli Enterprise Console.4 Enhancing IBM Tivoli SAN Manager Device Availability Alerting
  5. 5. Configuring the solution The following instructions show you the steps to configure NetView to provide detailed alerting and monitoring using FC Mgmt MIB traps. We refer to the installation package that you can download with this paper, SANenvmonitor.zip, or just “the package.”Installing the executables To install the SANenvmonitor.zip package, simply unzip it. It unzips to the directories customscripts and custombin. This paper assumes that the package is installed on the C: drive. Although any drive can be used, several scripts assume installation on the C drive; therefore, if this is not the case, these scripts will need to be edited to reflect the actual installation drive. The package includes an open source version of the Perl interpreter that comes from the Tivoli Framework installation CD. The executables for Perl are installed in the directory C:custombin. The path to the executables needs to be added to the Microsoft® Windows® PATH system environment variable. Environment variables can be changed from the Control Panel by selecting System Properties and clicking the Advanced tab. Figure 3 shows the addition of the directory C:custombin to the path. Figure 3 Edit the PATH environment variable This paper assumes that the scripts and other executables required are installed in the C:customscripts directory. To issue the event to Tivoli Enterprise Console, a copy of the Tivoli Enterprise Console Version 3.8 version of postemsg.exe is included with the package. This should be compatible with any version of Tivoli Enterprise Console. It is installed in the custom/scripts directory.Loading the FC Mgmt MIB For NetView to correctly query and interpret the contents of the FC Mgmt MIB on the monitored devices, the MIB definitions need to be loaded into NetView. To load the MIB definitions: 1. The MIB loader option is only available if the NetView advanced menus are activated. If the advanced menus are not already available, from the NetView Console menu, select Options → Advanced Menu. Stop and restart the console to activate the advanced menus. 2. Then, from the NetView Console menu, select Tools → MIB → Loader SNMP V1. This opens the MIB Loader panel, as shown in Figure 4. Enhancing IBM Tivoli SAN Manager Device Availability Alerting 5
  6. 6. Figure 4 NetView MIB Loader panel 3. Click Load. Browse to the directory where the FC Mgmt MIB was installed (c:customscripts by default). Select the FC Mgmt MIB (v3_0FA.mib), and click Open to load the MIB.Triggering automatic execution A native capability of NetView is to execute commands on the receipt of traps, passing details of the received traps as variables when the command is executed. This ability is used to execute the monitoring and alerting script on receipt of one of the FC Mgmt traps. The trap definitions must be loaded into NetView for it to recognize the traps. Associated with this definition is the command to be executed and the variables to be passed to it. When configured, NetView will execute the script on receipt of an FC Mgmt MIB trap. Most SAN devices now support the FC Mgmt or Fibre Alliance (FA) 3.0 MIB and typically a copy of the MIB is supplied by the SAN device vendor. This solution assumes that the devices being monitored support this version of the MIB. A sample copy, v3_0FA.mib, is included in this package for use with the solution. To load the FC Mgmt trap definitions into NetView, the definitions supplied in the MIB file need to be converted into NetView addtrap commands, which are then executed to define the traps to NetView. The NetView mib2trap command is executed to create a batch file containing NetView addtrap commands to define the traps to NetView: mib2trap c:customscriptsv3_0FA.mib c:customscriptsv3_0FA.bat The generated batch file (v3_0FA.bat) should then be executed to register the trap definitions. Note that the directory path for the addtrap commands in the created batch file might need to be edited to point to the directory where NetView was installed. A sample output when executing v3_0FA.bat is shown in Example 1. Example 1 Output of executing v3_0FA.bat C:Customscripts>v3_0fa.bat C:usrOVbinaddtrap -l connUnitEventTrap -g 6 -s 4 -n fcmgmt -i -o A -c LOGONLY -t 0 -S 1 -f - -F "$E $G $S $# args: $*"6 Enhancing IBM Tivoli SAN Manager Device Availability Alerting
  7. 7. trapd.conf file readTrap has been added.writing trapd.conf file...C:usrOVbinaddtrap -l connUnitSensorStatusChange -g 6 -s 5 -n fcmgmt -i -oA -c LOGONLY -t 0 -S 1 -f - -F "$E $G $S $# args: $*"trapd.conf file readTrap has been added.writing trapd.conf file...…………..After the batch file has been executed to add the trap definitions for the FC Mgmt MIB toNetView, the trap definition must be altered in NetView to execute the monitor script when thetrap is received. This must be performed for each of the four different FC Mgmt MIB trapssupported by this solution. The connUnitSensorStateChange trap is used as an example inthe screen captions. The process for the other three traps is identical. The four traps are: connUnitEventTrap connUnitPortStatusChange connUnitSensorStateChange connUnitStatusChangeTo alter the trap definition:1. From the NetView Console menu, select Options → Trap Settings. This opens the Trap Settings panel, as shown in Figure 5.Figure 5 NetView Trap Settings panel Enhancing IBM Tivoli SAN Manager Device Availability Alerting 7
  8. 8. 2. In the top half of the panel (labeled Select an enterprise), highlight the fcmgmt enterprise. On the bottom half of the panel (labeled Select a trap), select the connUnitSensorStatusChange trap. Select Properties to open the Trap Properties panel, as shown in Figure 6. Figure 6 NetView Trap Properties for the connUnitSensorStatusChange trap 3. In the Run this command when the trap is received field, enter the directory and name of the script, followed by $A $S $-1 $2 “$4”, which passes the required variables from the original trap. $A is the source of the trap, $S is the trap number, and the other variables are data presented by the device in the traps. The full string will be: c:customscriptsfcmgmttraps.bat $A $S $-1 $2 “$4” 4. In the Run as field, select Hidden Application. This executes the script as a hidden application each time the trap is received. On some NetView instances, it has been found that the script does not execute when set to Hidden Application. If this is the case, the alternative option Console Application can be used. The Display the Trap Category as field is set to Only Log Event, so on receipt, the original unformatted FC Mgmt event is not displayed in the NetView event log, only the new formatted trap. Click OK.Enabling devices to be monitored Devices to be monitored must be configured to send FC Mgmt traps to NetView. Where the monitor is implemented on the NetView instance used by Tivoli Storage Area Network Manager, SAN switches will have already been configured to send their FC Mgmt events to this instance of NetView, and further configuration is not required. Any other devices to be monitored in this fashion must also be configured to route their FC Mgmt traps to NetView. In addition to switches, this can include fibre-to-SCSI gateways, storage arrays, and other SAN attached devices that also support the FC Mgmt MIB. Configuration of trap forwarding on devices usually also includes the ability to set the devices’ SNMP community name. All devices must be configured to use the same SNMP community name with read permissions to the FC Mgmt MIB variables. Make a note of this community name, because it is used later in the configuration.8 Enhancing IBM Tivoli SAN Manager Device Availability Alerting
  9. 9. Configuring the monitor A number of variables in the fcmgmttraps.pl script need editing to reflect local values. These include: $CommunityName: The SNMP community name used for read access to the FC Mgmt MIB variables on the monitored devices. $NV_PATH: NetView installation directory. $TEC_PATH: Installation path of the monitor script and Tivoli Enterprise Console configuration file. By default, the script sends both an SNMP trap and Tivoli Enterprise Console event. Depending on which event is needed, the script needs editing to specify whether or not to issue the SNMP trap or Tivoli Enterprise Console event.Displaying and formatting the events The new events issued by this solution map directly to the corresponding FC Mgmt MIB traps: SAN Event: connUnitEventTrap SAN Port: connUnitPortStatusChange SAN Environment: connUnitSensorStateChange SAN State: connUnitStatusChange Now, we show you how to configure NetView and Tivoli Enterprise Console to display these new events in the NetView event log and Tivoli Enterprise Console in formatted and readable text.Displaying the event in NetView To enable the new SNMP trap to be displayed in the NetView event log on the Tivoli Storage Area Network Manager server, a new trap definition is used to display and format the event. The definitions for these new traps are contained in the file fcmgmttrapdefs.bat in the scripts directory. The new trap definitions are added to the traps already defined for NetView, using high trap numbers to avoid conflict with existing trap definitions. Executing the batch file will define the new traps to NetView so that they can be properly displayed and formatted. Example 2 shows a sample execution of fcmgmttrapdefs.bat. Example 2 Sample execution output of fcmgmttrapdefs.bat C:customscripts>fcmgmttrapdefs C:>C:usrOVbinaddtrap -l SAN_Environment -g 6 -s 99000001 -n NetView -i -o A -c "Status Events" -t 0 -S 1 -f - -F $1 trapd.conf file read Trap has been added. writing trapd.conf file... C:>C:usrOVbinaddtrap -l SAN_Event -g 6 -s 99000004 -n NetView -i -o A -c "Status Events" -t 0 -S 1 -f - -F $1 trapd.conf file read Trap has been added. writing trapd.conf file... ……………………………….. Enhancing IBM Tivoli SAN Manager Device Availability Alerting 9
  10. 10. To display the new trap definitions and verify that they have been loaded correctly: 1. From the NetView Console menu, select Options → Trap Settings. This opens the Trap Settings panel, as shown in Figure 7. Figure 7 Trap Settings panel for NetView enterprise 2. In the top half of the panel (labeled Select an Enterprise), highlight the NetView entry. This opens the list of defined NetView traps. Scroll down to the SAN_Environment trap and click Properties to display the details, as shown in Figure 8. Figure 8 Trap Properties panel10 Enhancing IBM Tivoli SAN Manager Device Availability Alerting
  11. 11. Displaying the event on Tivoli Enterprise Console To sent the event to a Tivoli Enterprise Console, the tecad_nt.conf file in the scripts directory needs to be modified to send events to the correct Tivoli Enterprise Console. The statements shown in Example 3 need to be changed to point to the Tivoli Enterprise Console server and port in your environment. Example 3 Statements to modify in the tecad_nt.conf file ServerLocation=sienna ServerPort=5529 To enable the event to be formatted and displayed on the Tivoli Enterprise Console server, the event class definitions for the events in the san.baroc file found in the scripts directory need to be loaded into the Tivoli Enterprise Console database. Details about how to load a baroc file can be found in Chapter 10, “Tivoli SAN Manager and Tivoli Enterprise Console,” of the IBM Redbook, IBM Tivoli Storage Area Network Manager: A Practical Introduction, SG24-6848.Tivoli Enterprise Console event information The information available in the FC Mgmt MIB about events, device availability, and status is fully documented in the v3_0FA.mib file contained in the package. The following fields are passed as part of the Tivoli Enterprise Console events: SAN Environment – UnitSensorName: Power Supply, Fan, Temperature Sensor – UnitSensorStatus: OK, Failed, Warning – UnitSensorMSG: More detailed information about sensor state SAN Port – Port State: Online, Offline, Bypassed – Port Status: OK, Failed, Warning, Initializing, Bypassed, Not Participating – PortHWStatus: Active, Failed, NoMedia, TxFault SAN Event – EventDesc: Description of the event – EventSeverity: Severity – EventRTime: Time of the event at the device – EventType: Type of event – EventIndex: Index to event in device event table SAN State – UnitState: Online, Offline – UnitStatus: OK, Warning, FailedTesting the final result The original FC Mgmt traps issued by the devices are not displayed in the NetView event log, because by default, they are “displayed” by NetView as Only Log Events and not written to the event log. To test the solution, this can be changed in the Trap Properties panel to Status Events so that they are displayed in the event log on receipt. It then becomes an easy job to check that when an original FC Mgmt trap is received the corresponding SAN trap generated by the script is also displayed. After it has been verified that the new traps are being correctly issued and displayed, the display category can be changed back to Only Log Event. If the script does not execute, and the new events issued when the execution mode of the script in the trap properties is set to Hidden Application, the alternative option, Console Application, can be used. Enhancing IBM Tivoli SAN Manager Device Availability Alerting 11
  12. 12. Figure 9 shows examples of all the events shown on a Tivoli Enterprise Console and also in the NetView event log on the Tivoli Storage Area Network Manager.Figure 9 Events on Tivoli Enterprise Console and in the NetView event log If the events are not displayed as expected, the scripts santest.bat and santest.pl in the scripts directory can be used in place of the fcmgmttraps scripts to test that NetView is calling the scripts correctly and is passing the expected variables. If the events are displayed in NetView and on Tivoli Enterprise Console, but do not contain the expected information, the fcmgmttrap.bat file can be executed from a Windows command prompt with the appropriate variables. Samples of the expected variable input can be found in the file testinput.txt. Some of the variables need to be customized to local values for the scripts to retrieve information correctly from the switches and display it in the formatted events. The information displayed by the NetView trap issued by the santest scripts can be used for this purpose. QLogic SAN switches When testing the solution, we found that the traps from Brocade switches and InRange directors fully follow the trap definitions laid out in the FC Mgmt MIB 3.0 definitions and will trigger execution of the monitor script. However, QLogic switches, such as the SANBox2-16 (also rebadged by InRange), issue FC Mgmt traps under a different “enterprise,” and a modified set of trap definitions had to be loaded to trigger execution of the script. This is shown in Figure 10.12 Enhancing IBM Tivoli SAN Manager Device Availability Alerting
  13. 13. Figure 10 NetView Event Details for FC Mgmt trap from QLogic SANBox2-16switchThe figure shows the Event Details in the NetView event log of a trap received from a QLogicSANBox2-16. Double-click the event in the log to get this view. It is shown unformattedbecause NetView does not recognize the event. The difference was found in the Enterprisenumber used by QLogic, which was To create the correct set of trapdefinitions, the addtrap commands generated by the running the mib2trap command againstthe v3_0FA.mib file had to be edited to specify this new enterprise number before beingexecuted. A new enterprise name of qlogicfcmgmt was used. All references in the batch filegenerated by the mib2trap command to fcmgmt were changed to qlogicfcmgmt, and theenterprise number was changed from to to reflect theenterprise number under which the traps are issued. Example 4 shows the execution outputof the edited batch file.Example 4 Sample output of v3_0FA.bat edited to recognize QLogic eventsC:Customscripts>v3_0fa.batC:Customscripts>C:usrOVbinaddtrap -l connUnitStatusChange -g 6 -s 1 -n qlogicfcmgmt-i -o A -c LOGONLY -t 0 -S 1 -f - -F "$E $G $S $# args: $*"………………Setup and usage is the same as previously described.McData directors and switchesSimilarly, McData for their directors and switches use a variation of the standard FC MgmtMIB. In this case, both the MIB and the traps use a different enterprise to that used by the“standard” FC Mgmt MIB. Figure 11 shows the traps generated with the default configuration. Enhancing IBM Tivoli SAN Manager Device Availability Alerting 13
  14. 14. Figure 11 McData FC Mgmt trap with no NetView definition loaded This solution was tested with a McData Sphereon 4500. The FC Mgmt MIB definition file with a revision number of 200105080000Z was used. This MIB file was in SNMP v2 format, and a copy can be found in the custom/scripts directory as fcmgmt.mib. This version of the FC Mgmt MIB has to be loaded into NetView using the loadmibv2 program, which is in the usr/ov/bin NetView installation directory. Because the MIB file is in SNMP v2 format, the mib2trap command cannot be used to create the addtrap commands to define the FC Mgmt traps to NetView. A batch file, fcmgmttrapdefsmcdata.bat, is included in the scripts directory containing the correct addtrap commands. After the fcmgmtmcdata.bat batch file has been executed, and the traps have been defined, the trap properties need to be modified similarly to the QLogic devices, as described in “Triggering automatic execution” on page 6. Two McData specific scripts are included, fcmgmttrapsmcdata.pl and fcmgmttrapsmcdata.bat, which are specific to the McData implementation of the FC Mgmt MIB. As a result, the script to be executed on receipt of an FC Mgmt trap by NetView is fmgmttrapsmcdata.bat. Because McData passes slightly different information in the traps, the details of variables passed on each script are slightly different. For connUnitEventTrap, connUnitPortStatusChange, and connUnitSensorStateChange, it is similar to as before: c:customscriptsfcmgmttrapsmcdata.bat $A $S $-1 $2 “$4” For connUnitEventTrap, it is: c:customscriptsfcmgmttrapsmcdata.bat $A $S $-2 $2 “$4”14 Enhancing IBM Tivoli SAN Manager Device Availability Alerting
  15. 15. Summary This paper has shown how it is possible to enhance the Tivoli Storage Area Network Manager SAN management solution with real-time device health and availability alerting. This is an important component of an end-to-end monitoring solution for storage availability management. It enables failures which are not yet impacting application availability to be addressed before they can have an impact. Sending these events to a central point and displaying them on an event console such as the Tivoli Enterprise Console provides a single point for administrators to view storage events relating to the entire storage infrastructure. More significantly, this single view allows correlation between events to be performed, enabling more rapid identification of the root cause of failures, as well as reducing administrative effort in monitoring a heterogeneous multivendor storage environment. Figure 12 shows Tivoli Storage Area Network Manager events and the formatted FC Mgmt events as created by this solution displayed on a Tivoli Enterprise Console in conjunction with events from other applications.Figure 12 Tivoli Storage Area Network Manager and formatted FC Mgmt events on Tivoli Enterprise Console Enhancing IBM Tivoli SAN Manager Device Availability Alerting 15
  16. 16. The team that wrote this Redpaper Steve Strutt is a Certified IT Specialist in the U.K., working in Technical Sales Support. He holds a bachelors degree in Electronic Engineering and has more than 18 years of experience in IBM storage and storage management tools from z/OS to open systems storage. His areas of expertise include enterprise storage architecture, tape storage systems, Tivoli Storage Manager, Storage Area Networking, and Storage Resource Management and systems management. Thanks to the following people for their invaluable contributions to this and the previous edition of this Redpaper: Charlotte Brooks Emma Jacobs International Technical Support Organization, San Jose Center Elizabeth Barnes International Technical Support Organization, Austin Center Richard Hine Tivoli Systems, U.K.16 Enhancing IBM Tivoli SAN Manager Device Availability Alerting
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  18. 18. Send us your comments in one of the following ways: Use the online Contact us review redbook form found at: ibm.com/redbooks ® Send your comments in an Internet note to: redbook@us.ibm.com Mail your comments to: IBM Corporation, International Technical Support Organization Dept. QXXE Building 80-E2 650 Harry Road San Jose, California 95120-6099 U.S.A.TrademarksThe following terms are trademarks of the International Business Machines Corporation in the United States,other countries, or both: IBM® Redbooks™ Tivoli Enterprise™ ibm.com® Redbooks(logo) ™ Tivoli Enterprise Console® NetView® Tivoli® TotalStorage®The following terms are trademarks of other companies:Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in theUnited States, other countries, or both.Other company, product, and service names may be trademarks or service marks of others.18 Enhancing IBM Tivoli SAN Manager Device Availability Alerting