Front cover               Certification Study Guide for               IBM Tivoli Configuration               Manager 4.2He...
International Technical Support OrganizationCertification Study Guide for IBM TivoliConfiguration Manager 4.2January 2005
Note: Before using this information and the product it supports, read the information in “Notices” on page xi.First Editio...
Contents                 Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
2.7.4 Case study: Hub-spoke architecture . . . . . . . . . . . . . . . . . . . . . . . . . 51                2.8 Endpoint ...
3.12.3 Multiple endpoints installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 993.13 Uninstallation of ...
5.4.2 Web Gateway installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193                    5.4....
7.5 Troubleshooting Activity Planner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243   7.5.1 Activity Pl...
Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296                ...
Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323LAB 9. Using th...
Appendix B. Additional material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349                Locatin...
NoticesThis information was developed for products and services offered in the U.S.A.IBM may not offer the products, servi...
TrademarksThe following terms are trademarks of the International Business Machines Corporation in the United States,other...
Preface                 This IBM Redpaper is a study guide for IBM Tivoli® Configuration Manager                 Version 4...
Thanks to the following people for their contributions to this project:                Julie Czubik                Interna...
11501 Burnet RoadAustin, Texas 78758-3493                           Preface   xv
xvi   Certification Study Guide for IBM Tivoli Configuration Manager 4.2
1    Chapter 1.   Certification overview                 This chapter provides an overview of the skill requirements neede...
1.1 IBM Professional Certification Program                Having the right skills for the job is critical in the growing g...
designed for flexibility by allowing you to select your role; prepare for and take            tests at your own pace; and,...
For Business Partners and consultants:                    – Provides independent validation of technical skills           ...
Benefits of being Tivoli certifiedTivoli certification gives the following benefits:   Benefits to the individual   – IBM ...
– Other reference materials                    – Opportunities for experience                     Note: These resources ar...
do not have an e-mail address on file, your certificate will be sent via postal            mail.         Once you receive ...
Core requirement                   In order to be certified you must select the following test:                    – Test ...
meeting the prerequisites and a list of machines to be upgraded and patchedcan be generated, with emphasis on performing t...
– Document endpoint to directory user relationship.                   – Determine eligible pervasive devices.             ...
Given a list of software and inventory requirements, mobile devices, and   pervasive devices, determine Web requirements s...
installed on the correct machines in the Tivoli environment, with emphasis on                   performing the following s...
–   Tune repeaters.–   Create and install endpoint policies.–   Configure multicast.–   Create task library, profile manag...
and management for pervasive devices, with emphasis on performing the                   following steps:                  ...
Given IBM Tivoli Configuration Manager customer requirements, createinventory resources (including policy regions, profile...
Given customer requirements to manage pervasive devices, create and                   configure device object software pac...
– Restore from backup.             Given error logs, database schemas, and CLI commands, describe the             troubles...
General training information can also be found at IBM IT Training at:               http://ibm.com/training               ...
Course duration: Thirty-two hours, self-paced.           Course number : (TIV69 - IBM Technical Education Services) | (TV1...
Describes the Inventory component and the management tasks that you can                   perform.                   IBM T...
This IBM Redbook covers a solution to implement an automated softwaredistribution and Self-Healing mechanism on top of IBM...
This book describes a solution to provide readers with the ability to                   automatically install endpoint cod...
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Certification study guide for ibm tivoli configuration manager 4.2 redp3946
Certification study guide for ibm tivoli configuration manager 4.2 redp3946
Certification study guide for ibm tivoli configuration manager 4.2 redp3946
Certification study guide for ibm tivoli configuration manager 4.2 redp3946
Certification study guide for ibm tivoli configuration manager 4.2 redp3946
Certification study guide for ibm tivoli configuration manager 4.2 redp3946
Certification study guide for ibm tivoli configuration manager 4.2 redp3946
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Certification study guide for ibm tivoli configuration manager 4.2 redp3946

  1. 1. Front cover Certification Study Guide for IBM Tivoli Configuration Manager 4.2Helps you to get ITCM certifiedExplains the certification pathand prerequisitesIncludes sample testquestions and answers Vasfi Gucer Sanver Ceylanibm.com/redbooks Redpaper
  2. 2. International Technical Support OrganizationCertification Study Guide for IBM TivoliConfiguration Manager 4.2January 2005
  3. 3. Note: Before using this information and the product it supports, read the information in “Notices” on page xi.First Edition (January 2005)IBM Tivoli Configuratior Manager Version 4.2.0, 4.2.1 and 4.2.2, IBM Tivoli ManagementFramework Version 4.1 and 4.1.1© Copyright International Business Machines Corporation 2005. All rights reserved.Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADPSchedule Contract with IBM Corp.
  4. 4. Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii The team that wrote this Redpaper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Become a published author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Comments welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Chapter 1. Certification overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 IBM Professional Certification Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.1.1 Benefits of certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1.1.2 Tivoli Software Professional Certification . . . . . . . . . . . . . . . . . . . . . . 4 1.2 IBM Tivoli Configuration Manager V4.2 Certification. . . . . . . . . . . . . . . . . . 7 1.2.1 Test 786 objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.3 Recommended resources for study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 1.3.1 Courses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 1.3.2 Publication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Chapter 2. Tivoli Management Framework basics . . . . . . . . . . . . . . . . . . . 23 2.1 Components of the basic Tivoli architecture . . . . . . . . . . . . . . . . . . . . . . . 24 2.2 Tivoli user interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 2.2.1 Tivoli Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 2.2.2 Command line interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 2.2.3 Navigating the Tivoli Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 2.3 Tivoli resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 2.4 Authorization roles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 2.4.1 Scope of authorization roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 2.5 Tivoli profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 2.5.1 Profile managers and profile distribution. . . . . . . . . . . . . . . . . . . . . . 37 2.6 Multiplexed distribution services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 2.6.1 MDist and MDist 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 2.6.2 MDist 2 functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 2.6.3 MDist2 components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 2.6.4 wmdist command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 2.6.5 Using the Distribution Status console . . . . . . . . . . . . . . . . . . . . . . . . 44 2.7 Connecting multiple TMR regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 2.7.1 Benefits of connecting TMRs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 2.7.2 Connection types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 2.7.3 Name registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51© Copyright IBM Corp. 2005. All rights reserved. iii
  5. 5. 2.7.4 Case study: Hub-spoke architecture . . . . . . . . . . . . . . . . . . . . . . . . . 51 2.8 Endpoint login sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 2.8.1 Initial login without a select_gateway_policy script . . . . . . . . . . . . . . 57 2.8.2 Initial login with a select_gateway_policy script . . . . . . . . . . . . . . . . 58 2.8.3 Normal login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 2.8.4 Isolated login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 2.8.5 Orphan login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 2.8.6 Implementing policy scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 2.9 Firewall Security Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 2.9.1 Tivoli environment with a firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 2.9.2 Tivoli environment with demilitarized zones . . . . . . . . . . . . . . . . . . . 65 2.9.3 Sending events across firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 2.10 Installing Firewall Security Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 2.10.1 Installing on UNIX operating systems . . . . . . . . . . . . . . . . . . . . . . . 67 2.10.2 Installing on Windows operating systems . . . . . . . . . . . . . . . . . . . . 68 Chapter 3. Tivoli Configuration Manager fundamentals and installation 71 3.1 IBM Tivoli Configuration Manager fundamentals . . . . . . . . . . . . . . . . . . . 73 3.1.1 Tivoli Configuration Manager components and services . . . . . . . . . 73 3.2 Creating a deployment plan for Tivoli Configuration Manager . . . . . . . . . 82 3.3 How to deploy Tivoli Configuration Manager components . . . . . . . . . . . . 83 3.3.1 Distributed Configuration Manager components. . . . . . . . . . . . . . . . 83 3.3.2 TMR server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 3.3.3 Components for managed nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 3.3.4 Components for gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 3.3.5 Components for endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 3.4 Required roles for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 3.5 RDBMS considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 3.6 RIM considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 3.7 General pre-install checks, hints, and tips. . . . . . . . . . . . . . . . . . . . . . . . . 91 3.7.1 UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 3.7.2 Windows Systems on Intel® 486 or Pentium® systems . . . . . . . . . . 92 3.8 Installation methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 3.9 Overview of Integrated Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 3.10 Server Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 3.10.1 Typical Server Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 3.10.2 Custom Server Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 3.10.3 Starting the installation programs . . . . . . . . . . . . . . . . . . . . . . . . . . 96 3.11 Desktop Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 3.11.1 Starting the installation program . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 3.12 Web Gateway Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 3.12.1 Web Gateway prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 3.12.2 Starting the installation program . . . . . . . . . . . . . . . . . . . . . . . . . . . 99iv Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  6. 6. 3.12.3 Multiple endpoints installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 993.13 Uninstallation of IBM Tivoli Configuration Manager . . . . . . . . . . . . . . . 100Chapter 4. Inventory and Software Distribution components. . . . . . . . . 1014.1 Inventory component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 4.1.1 What is gathered by Tivoli Inventory . . . . . . . . . . . . . . . . . . . . . . . . 102 4.1.2 Inventory architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 4.1.3 Collection Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 4.1.4 Collection files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 4.1.5 Inventory Collectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 4.1.6 Collection manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 4.1.7 Data Handler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 4.1.8 Status Collector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 4.1.9 Callback object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 4.1.10 Managing data collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 4.1.11 Clearing the Collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 4.1.12 Inventory collection scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 4.1.13 Custom scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 4.1.14 Isolated scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 4.1.15 Querying inventory data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1364.2 Software Distribution component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 4.2.1 Components of Tivoli Software Distribution . . . . . . . . . . . . . . . . . . 139 4.2.2 Software distribution process overview. . . . . . . . . . . . . . . . . . . . . . 1424.3 Data Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 4.3.1 Using the Data Moving Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1594.4 Enterprise Data Warehouse integration . . . . . . . . . . . . . . . . . . . . . . . . . 161Chapter 5. Deployment Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1635.1 Activity Planner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 5.1.1 Activity Planner components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 5.1.2 Roles required for the Activity Planner . . . . . . . . . . . . . . . . . . . . . . 165 5.1.3 Types of activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 5.1.4 Activity Plan Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 5.1.5 Activity Plan Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 5.1.6 Activity Planner commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1755.2 Change Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 5.2.1 Sample Change Manager scenario. . . . . . . . . . . . . . . . . . . . . . . . . 1815.3 Enterprise Directory integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 5.3.1 Exchanging data with a directory server . . . . . . . . . . . . . . . . . . . . . 185 5.3.2 Manipulating DirectoryContext objects . . . . . . . . . . . . . . . . . . . . . . 185 5.3.3 Directory query libraries and query directories . . . . . . . . . . . . . . . . 1875.4 Resource Manager and pervasive devices . . . . . . . . . . . . . . . . . . . . . . . 191 5.4.1 Choosing where to install the Resource Manager components . . . 193 Contents v
  7. 7. 5.4.2 Web Gateway installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 5.4.3 Web objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 5.4.4 Registering the resource types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 5.4.5 Associating endpoints with the resource gateway . . . . . . . . . . . . . 194 5.4.6 Enrolling pervasive devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 5.4.7 Installing and configuring devices for resource manager . . . . . . . . 195 5.4.8 Installing the device agent for Windows CE devices. . . . . . . . . . . . 195 5.4.9 The user ID of palm devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 5.4.10 Inventory scans on pervasive devices . . . . . . . . . . . . . . . . . . . . . 196 Chapter 6. Multicast concepts and implementation . . . . . . . . . . . . . . . . 197 6.1 Reliable multicast protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 6.2 Hyper Delivery (RMTP) flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 6.3 Distributed depot service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 6.3.1 Configuring repeaters for multicast . . . . . . . . . . . . . . . . . . . . . . . . . 205 6.4 Endpoint multicast receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 6.4.1 Configuring endpoint to receive multicast . . . . . . . . . . . . . . . . . . . . 210 6.5 Multicast scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 6.5.1 Preloading MDist2 depots with multicast . . . . . . . . . . . . . . . . . . . . 211 6.5.2 Multicast from gateways to Tivoli Management Agents . . . . . . . . . 215 6.6 Multicast limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 6.7 Troubleshooting multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 6.7.1 Repeater multicast log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 6.7.2 Endpoint receiver log and structure . . . . . . . . . . . . . . . . . . . . . . . . 223 6.7.3 Best practices and tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Chapter 7. Troubleshooting IBM Tivoli Configuration Manager . . . . . . . 225 7.1 Generic problem determination outline . . . . . . . . . . . . . . . . . . . . . . . . . . 227 7.2 Troubleshooting Framework 4.1.1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 7.3 Autotrace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 7.4 Troubleshooting Software Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . 230 7.4.1 General troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 7.4.2 Check the log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 7.4.3 Check the Distribution Status Console . . . . . . . . . . . . . . . . . . . . . . 232 7.4.4 Make sure that Tivoli Framework is functional . . . . . . . . . . . . . . . . 233 7.4.5 Check for MDist2 problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 7.4.6 Troubleshooting the software package . . . . . . . . . . . . . . . . . . . . . . 235 7.4.7 Software Distribution traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 7.4.8 Troubleshooting Data Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 7.4.9 Troubleshooting Mobile Computing . . . . . . . . . . . . . . . . . . . . . . . . 241 7.4.10 Troubleshooting pristine installations . . . . . . . . . . . . . . . . . . . . . . 241 7.4.11 Troubleshooting discovering and synchronization . . . . . . . . . . . . 242 7.4.12 Change Management Status summary. . . . . . . . . . . . . . . . . . . . . 242vi Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  8. 8. 7.5 Troubleshooting Activity Planner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 7.5.1 Activity Planner processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 7.5.2 Activity Planner configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . 243 7.5.3 Activity Planner logfiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 7.5.4 Activity Planner trace files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2477.6 Troubleshooting Change Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248 7.6.1 Change Manager configuration file . . . . . . . . . . . . . . . . . . . . . . . . . 248 7.6.2 Change Manager logfiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 7.6.3 Change Manager trace files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2497.7 Troubleshooting Web Gateway and Device Management . . . . . . . . . . . 251 7.7.1 Tracing the Web Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2517.8 Troubleshooting Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 7.8.1 Common Web User Interface problems . . . . . . . . . . . . . . . . . . . . . 252 7.8.2 Tracing the Web User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 2557.9 Troubleshooting Enterprise Directory Integration . . . . . . . . . . . . . . . . . . 2567.10 Troubleshooting Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 7.10.1 Enabling logging and tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258Chapter 8. Certification exam objectives . . . . . . . . . . . . . . . . . . . . . . . . . 2638.1 Planning section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2648.2 Installation section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2668.3 Configuration section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2688.4 Operations, administration, and maintenance section . . . . . . . . . . . . . . 270Appendix A. Lab exercises. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274LAB 1 Using Integrated Install method to install a Tivoli Server. . . . . . . . . . . 275 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275Install your Tivoli Server with all ITCM modules. . . . . . . . . . . . . . . . . . . . . . . 276 Exercise review/wrap-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291LAB 2. Using Integrated Install method to install a Tivoli server . . . . . . . . . . 292 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Exercise review/wrap-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295LAB 3. Create an Inventory profile and run a hardware scan . . . . . . . . . . . . 296 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Contents vii
  9. 9. Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Create a hardware profile with SMBIOS capabilities . . . . . . . . . . . . . . . . 296 8.4.1 Distribute the profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298 LAB 4. Create an Inventory profile and run and cancel the software scan . . 302 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302 Create an Inventory profile for software scan . . . . . . . . . . . . . . . . . . . . . . 302 Distribute the profile and cancel the distribution . . . . . . . . . . . . . . . . . . . . 303 LAB 5. Create a Custom Query with where clauses . . . . . . . . . . . . . . . . . . . 305 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Create a query library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Create a query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 LAB 6. Create and install software packages for Windows . . . . . . . . . . . . . . 307 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Install the Software Package Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Create a simple package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308 Test the software package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310 Import the software package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310 Install the software package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Verify the distribution was successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312 Install software package in transactional mode and commit installation . . 313 Undo an installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316 Repair a damaged distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317 Add links, registry keys, and text file objects. . . . . . . . . . . . . . . . . . . . . . . 317 LAB 7. Creating a software package using AutoPack . . . . . . . . . . . . . . . . . . 321 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 Creating an AutoPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 LAB 8. Verifying the status of a software package. . . . . . . . . . . . . . . . . . . . . 323 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323viii Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  10. 10. Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323LAB 9. Using the Activity Planner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 AP - RIM and RDBMS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Assigning AP roles and verifying the AP Administrator. . . . . . . . . . . . . . . 325 Registering the AP plug-ins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326 Creating a simple Activity Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326 Exercise review/wrap-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332LAB 10. Using Change Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 Configuring RIM and RDBMS for Change Manager . . . . . . . . . . . . . . . . . 333 Assigning CM roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334 Registering the CM plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335 Creating a Reference Model using an existing Endpoint . . . . . . . . . . . . . 335 Customizing the Reference Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Submitting the Reference Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341LAB 11. Using Data Moving Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 Using the Data Moving Service GUI to delete a file . . . . . . . . . . . . . . . . . 343 Recursively sending a directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344LAB 12. Using Multicast to install a software package. . . . . . . . . . . . . . . . . . 345 What this exercise is about . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 What you should be able to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Required materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Exercise instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Configuring the repeaters for Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . 346 Creating the software package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347 Distributing the software package without using Multicast . . . . . . . . . . . . 347 8.4.2 Distributing the software package using Multicast . . . . . . . . . . . . . 347 Contents ix
  11. 11. Appendix B. Additional material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Locating the Web material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Using the Web material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 System requirements for downloading the Web material . . . . . . . . . . . . . 350 How to use the Web material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350 Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Other publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 How to get IBM Redbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Help from IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353x Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  12. 12. NoticesThis information was developed for products and services offered in the U.S.A.IBM may not offer the products, services, or features discussed in this document in other countries. Consultyour local IBM representative for information on the products and services currently available in your area.Any reference to an IBM product, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product, program, or service thatdoes not infringe any IBM intellectual property right may be used instead. However, it is the usersresponsibility to evaluate and verify the operation of any non-IBM product, program, or service.IBM may have patents or pending patent applications covering subject matter described in this document.The furnishing of this document does not give you any license to these patents. You can send licenseinquiries, in writing, to:IBM Director of Licensing, IBM Corporation, North Castle Drive Armonk, NY 10504-1785 U.S.A.The following paragraph does not apply to the United Kingdom or any other country where such provisionsare inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDESTHIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimerof express or implied warranties in certain transactions, therefore, this statement may not apply to you.This information could include technical inaccuracies or typographical errors. Changes are periodically madeto the information herein; these changes will be incorporated in new editions of the publication. IBM maymake improvements and/or changes in the product(s) and/or the program(s) described in this publication atany time without notice.Any references in this information to non-IBM Web sites are provided for convenience only and do not in anymanner serve as an endorsement of those Web sites. The materials at those Web sites are not part of thematerials for this IBM product and use of those Web sites is at your own risk.IBM may use or distribute any of the information you supply in any way it believes appropriate withoutincurring any obligation to you.Information concerning non-IBM products was obtained from the suppliers of those products, their publishedannouncements or other publicly available sources. IBM has not tested those products and cannot confirmthe accuracy of performance, compatibility or any other claims related to non-IBM products. Questions onthe capabilities of non-IBM products should be addressed to the suppliers of those products.This information contains examples of data and reports used in daily business operations. To illustrate themas completely as possible, the examples include the names of individuals, companies, brands, and products.All of these names are fictitious and any similarity to the names and addresses used by an actual businessenterprise is entirely coincidental.COPYRIGHT LICENSE:This information contains sample application programs in source language, which illustrates programmingtechniques on various operating platforms. You may copy, modify, and distribute these sample programs inany form without payment to IBM, for the purposes of developing, using, marketing or distributing applicationprograms conforming to the application programming interface for the operating platform for which thesample programs are written. These examples have not been thoroughly tested under all conditions. IBM,therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. You may copy,modify, and distribute these sample programs in any form without payment to IBM for the purposes ofdeveloping, using, marketing, or distributing application programs conforming to IBMs applicationprogramming interfaces.© Copyright IBM Corp. 2005. All rights reserved. xi
  13. 13. TrademarksThe following terms are trademarks of the International Business Machines Corporation in the United States,other countries, or both: AIX® OS/400® Tivoli Enterprise™ DB2® PartnerWorld® Tivoli Management Informix® Redbooks (logo) ™ Environment® IBM® Redbooks™ Tivoli® ibm.com® S/390® TME® NetView® SecureWay® Wake on LAN® OS/2® Tivoli Enterprise Console® WebSphere®The following terms are trademarks of other companies:Java and all Java-based trademarks and logos are trademarks or registered trademarks of SunMicrosystems, Inc. in the United States, other countries, or both.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in theUnited States, other countries, or both.Intel, Intel Inside (logos), MMX, and Pentium are trademarks of Intel Corporation in the United States, othercountries, or both.UNIX is a registered trademark of The Open Group in the United States and other countries.Linux is a trademark of Linus Torvalds in the United States, other countries, or both.Other company, product, and service names may be trademarks or service marks of others.xii Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  14. 14. Preface This IBM Redpaper is a study guide for IBM Tivoli® Configuration Manager Version 4.2 and is aimed at the people who want to get IBM Certifications in this specific product. The IBM Tivoli Configuration Manager Certification, offered through the Professional Certification Program from IBM, is designed to validate the skills required of technical professionals who work in the implementation of the IBM Tivoli Configuration Manager Version 4.2 product. This redpaper provides a combination of theory and practical experience needed for a general understanding of the subject matter. It also provides sample questions that will help in the evaluation of personal progress and provide familiarity with the types of questions that will be encountered in the exam. This publication does not replace practical experience, nor is it designed to be a stand-alone guide for any subject. Instead, it is an effective tool that, when combined with education activities and experience, can be a very useful preparation guide for the exam.The team that wrote this Redpaper This Redpaper was produced by a team of specialists from around the world working at the International Technical Support Organization, Austin Center. Vasfi Gucer is a Project Leader at the International Technical Support Organization, Austin Center. He worked for IBM Turkey for 10 years and has been with the ITSO since January 1999. He has more than 10 years of experience in the areas of systems management, networking hardware, and software on mainframe and distributed platforms. He has worked on various Tivoli customer projects as a systems architect in Turkey and the U.S. He writes extensively and teaches IBM classes worldwide on Tivoli software. Vasfi is also a IBM Certified Senior IT Specialist. Sanver Ceylan is a Project Leader at the International Technical Support Organization, Austin Center. Sanver worked for IBM Turkey for 11 years and he joined to ITSO in September 2003. His main area of expertise is Tivoli Storage Management Products. Before ITSO, Sanver worked in the Software Organization of IBM Turkey as an Advisory IT Specialist, where he was involved in numerous pre-sales projects for major customers of IBM Turkey.© Copyright IBM Corp. 2005. All rights reserved. xiii
  15. 15. Thanks to the following people for their contributions to this project: Julie Czubik International Technical Support Organization, Poughkeepsie Center Ben Briggs, Susan Farago, Elizabeth Purzer IBM USA Johan Raeymaeckers JorSy Systems ManagementBecome a published author Join us for a two- to six-week residency program! Help write an IBM Redbook dealing with specific products or solutions, while getting hands-on experience with leading-edge technologies. Youll team with IBM technical professionals, Business Partners and/or customers. Your efforts will help increase product acceptance and customer satisfaction. As a bonus, youll develop a network of contacts in IBM development labs, and increase your productivity and marketability. Find out more about the residency program, browse the residency index, and apply online at: ibm.com/redbooks/residencies.htmlComments welcome Your comments are important to us! We want our papers to be as helpful as possible. Send us your comments about this Redpaper or other Redbooks™ in one of the following ways: Use the online Contact us review redbook form found at: ibm.com/redbooks Send your comments in an e-mail to: redbook@us.ibm.com Mail your comments to: IBM® Corporation, International Technical Support Organization Dept. JN9B Building 905xiv Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  16. 16. 11501 Burnet RoadAustin, Texas 78758-3493 Preface xv
  17. 17. xvi Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  18. 18. 1 Chapter 1. Certification overview This chapter provides an overview of the skill requirements needed to obtain an IBM Advanced Technical Expert certification. The following chapters are designed to provide a comprehensive review of specific topics that are essential for obtaining the certification: IBM Professional Certification Program IBM Tivoli Configuration Manager 4.2 Certification Recommended study resources© Copyright IBM Corp. 2004. All rights reserved. 1
  19. 19. 1.1 IBM Professional Certification Program Having the right skills for the job is critical in the growing global marketplace. IBM Professional Certification, designed to validate skill and proficiency in the latest IBM solution and product technology, can help provide that competitive edge. The IBM Professional Certification Program Web site is available at: http://www.ibm.com/certify/index.shtml The Professional Certification Program from IBM offers a business solution for skilled technical professionals seeking to demonstrate their expertise to the world. The program is designed to validate your skills and demonstrate your proficiency in the latest IBM technology and solutions. In addition, professional certification may help you excel at your job by giving you and your employer confidence that your skills have been tested. You may be able to deliver higher levels of service and technical expertise than non-certified employees and move on a faster career track. Professional certification puts your career in your control. This is the way for skilled IT professionals to demonstrate their expertise to the world. It validates your skills and demonstrates your proficiency in the latest IBM technology and solutions. The certification requirements are tough, but it is not rocket science, either. It is a rigorous process that differentiates you from everyone else. The mission of IBM Professional Certification is to: Provide a reliable, valid, and fair method of assessing skills and knowledge. Provide IBM with a method of building and validating the skills of individuals and organizations. Develop a loyal community of highly skilled certified professionals who recommend, sell, service, support, and/or use IBM products and solutions. The Professional Certification Program from IBM has developed certification role names to guide you in your professional development. The certification role names include IBM Certified Specialist, IBM Certified Solutions/Systems Expert, and IBM Certified Advanced Technical Expert for technical professionals who sell, service, and support IBM solutions. For technical professionals in application development, the certification roles include IBM Certified Developer Associate and IBM Certified Developer. An IBM Certified Instructor certifies the professional instructor. The Professional Certification Program from IBM provides you with a structured program leading to an internationally recognized qualification. The program is2 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  20. 20. designed for flexibility by allowing you to select your role; prepare for and take tests at your own pace; and, in some cases, select from a choice of elective tests best suited to your abilities and needs. Some roles also offer a shortcut by giving credit for a certification obtained in other industry certification programs. You may be a network administrator, systems integrator, network integrator, solution architect, solution developer, value-added reseller, technical coordinator, sales representative, or educational trainer. Regardless of your role, you can start charting your course through the Professional Certification Program from IBM today.1.1.1 Benefits of certification Certification is a tool to help objectively measure the performance of a professional on a given job at a defined skill level. Therefore, it is beneficial for individuals who want to validate their own skills and performance levels, their employees, or both. For optimum benefit, the certification tests must reflect the critical tasks required for a job, the skill levels of each task, and the frequency by which a task needs to be performed. IBM prides itself in designing comprehensive, documented processes that ensure that IBM certification tests remain relevant to the work environment of potential certification candidates. In addition to assessing job skills and performance levels, professional certification may also provide such benefits as: For employees: – Promotes recognition as an IBM certified professional – Helps to create advantages in interviews – Assists in salary increases, corporate advancement, or both – Increases self-esteem – Provides continuing professional benefits For employers: – Measures the effectiveness of training – Reduces course redundancy and unnecessary expenses – Provides objective benchmarks for validating skills – Makes long-range planning easier – Helps to manage professional development – Aids as a hiring tool – Contributes to competitive advantage – Increases productivity – Increases morale and loyalty Chapter 1. Certification overview 3
  21. 21. For Business Partners and consultants: – Provides independent validation of technical skills – Creates competitive advantage and business opportunities – Enhances prestige of the team – Contributes to IBM requirements for various IBM Business Partner programs Specific benefits may vary by country (region) and role. In general, after you become certified, you should receive the following benefits: Industry recognition Certification may accelerate your career potential by validating your professional competency and increasing your ability to provide solid, capable technical support. Program credentials As a certified professional, you receive via e-mail your certificate of completion and the certification mark associated with your role for use in advertisements and business literature. You may also request a hardcopy certificate, which includes a wallet-size certificate. The Professional Certification Program from IBM acknowledges the individual as a technical professional. The certification mark is for the exclusive use of the certified individual. Ongoing technical vitality IBM Certified professionals are included in mailings from the Professional Certification Program from IBM.1.1.2 Tivoli Software Professional Certification Tivolis professional certification program offers certification testing that sets the standard for qualified product consultants, administrators, architects, and partners. The program also offers an internationally recognized qualification for technical professionals seeking to apply their expertise in todays complex business environment. The program is designed for those who implement, buy, sell, service, and support Tivoli solutions and wish to deliver higher levels of service and technical expertise. Whether you are a Tivoli customer, partner, or technical professional wishing to put your career on the fast track, you can start on the road to becoming a Tivoli Certified Professional today.4 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  22. 22. Benefits of being Tivoli certifiedTivoli certification gives the following benefits: Benefits to the individual – IBM Certified certificate and use of logos on business cards Note: Certificates are sent via e-mail. However, a paper copy of the certificate along with a laminated wallet card can also be requested by sending an e-mail to certify@us.ibm.com®. – Recognition of your technical skills by your peers and management – Enhanced career opportunities – Focus for your professional development Benefits to the business partner – Confidence in the skills of your employees – Enhanced partnership benefits from the Business Partner Program – Billing your employees out at higher rates – Strengthens your proposals to customers – Demonstrates the depth of technical skills available to prospective customers Benefits to the customer – Confidence in the services professionals handling your implementation – Ease of hiring competent employees to manage your Tivoli environment – Enhanced return on investment (ROI) through more thorough integration with Tivoli and third-party products – Ease of selecting a Tivoli Business Partner that meets your specific needsCertification checklistHere is the Certification checklist:1. Select the certification you would like to pursue.2. Determine which test(s) is required by reading the certification role description.3. Prepare for the test, using the following resources provided: – Test objectives – Recommended educational resources – Sample/assessment test Chapter 1. Certification overview 5
  23. 23. – Other reference materials – Opportunities for experience Note: These resources are available from each certification description page, as well as from the Test information page. 4. Register to take a test by contacting one of our worldwide testing vendors: – Thomson Prometric – Pearson VUE (Virtual University Enterprises) Note: When providing your name and address to the testing vendor, be sure to specify your name exactly as you would like it to appear on your certificate. 5. Take the test. Be sure to keep the Examination Score Report provided upon test completion as your record of taking the test. Note: After a test has been taken, your test results and demographic data (including name, address, e-mail, phone number, etc.) are sent from the testing vendor to IBM for processing (please allow 2–3 days for transmittal and processing). Once all the tests required for a certification are passed and received by IBM, your certificate will be issued. 6. Repeat steps three through five until all required tests are successfully completed for the desired certification role. If additional requirements are needed (such as an "other vendor" certification or exam), please follow the instructions on the certification description page to submit these requirements to IBM. 7. Once you have completed your certification requirements, you will be sent an e-mail asking you to accept the terms of the IBM Certification Agreement before receiving the certificate. 8. Upon acceptance of the terms of the IBM Certification Agreement, an e-mail will be sent containing the following electronic deliverable: – A Certification Certificate in .pdf format, which can be printed in either color or black and white – A set of graphic files of the IBM Professional Certification mark associated with the certification achieved – Guidelines for the use of the IBM Professional Certification mark 9. To avoid unnecessary delay in receiving your certificate, please ensure that we have your current e-mail on file, by keeping your profile up to date. If you6 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  24. 24. do not have an e-mail address on file, your certificate will be sent via postal mail. Once you receive a certificate by e-mail, you may also contact IBM at certify@us.ibm.com to request that a hardcopy certificate be sent by postal mail. Note: IBM reserves the right to change or delete any portion of the program, including the terms and conditions of the IBM Certification Agreement, at any time without notice. Some certification roles offered through the IBM Professional Certification Program require recertification.1.2 IBM Tivoli Configuration Manager V4.2 Certification We can categorize the certification process as follows: Job role description/target audience A Tivoli Certified Consultant – Tivoli Configuration Manager V4.2 is a technical professional responsible for planning, installation, configuration, operations, administration, and maintenance of an IBM Tivoli Configuration Manager V4.2 solution. This individual will be expected to perform these tasks with limited assistance from peers, product documentation, and support resources. To attain the IBM Certified Deployment Professional - Tivoli Configuration Manager V4.2 certification, candidates must pass one test. Required prerequisites – Working knowledge of shell and PERL programming – Working knowledge in SQL programming – Basic understanding of Java™, JSP, and XML – Strong working knowledge of operating systems (Windows® variations, AIX®, Solaris, and Linux®) – Basic understanding of OS and network security concepts – Basic knowledge of networking concepts – Basic install of DB2®, LDAP, WebSphere®, IBM HTTP Server, and JRE – Use of LDAP DMT (Directory Management Tool) – Use of DB2 Control Center – Working knowledge of TCP/IP – Basic understanding of third-party software installers (MSI, InstallShield, and PDF) Chapter 1. Certification overview 7
  25. 25. Core requirement In order to be certified you must select the following test: – Test 786 - Tivoli Configuration Manager V4.2 • Test 786 objectives • Test 876 sample test • Test 786 recommended educational resources • Approximate number of questions: 80 • Duration in minutes: 120 • Format: Multiple choice • Required Passing Score: 65 percent pass score or 52 correct out of 80 items correct answers1.2.1 Test 786 objectives This section explains the IBM Tivoli Configuration Manager 4.2 certification test objectives. Section 1: Planning The following reviews planning: Given a Statement of Work, architecture document, and customer input, conduct customer interviews and analyze the documentation so that customer requirements are determined, with emphasis on performing the following steps: – Conduct customer interviews. – Read architecture document. – Read customer documents. – Determine Tivoli naming conventions. Given a list of machines and their specifications, interrogate the machines against the minimum requirements so that a list of machines to support the Tivoli environment can be generated, with emphasis on performing the following steps: – Identify machines involved. – Determine available disk space. – Determine available memory. – Determine CPU power. Given the Planning and Installation Guides, User Manuals, Release Notes, and a list of machines, assess the software levels so that a list of machines8 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  26. 26. meeting the prerequisites and a list of machines to be upgraded and patchedcan be generated, with emphasis on performing the following steps:– Identify software prerequisites.– Determine existing software levels.Given a set of network locations, protocols, and a network diagram, describethe network topology so that a Tivoli infrastructure can be recommended, withemphasis on performing the following steps:– Determine physical network layout.– Determine protocols to use.Given a list of servers and workstations and a network diagram, identify andcategorize the machines to be managed so that they can be grouped into alogical endpoint list, with emphasis on performing the following steps:– Identify machines to be managed.– Identify groups of machines.– Identify resources to scan.Given the customers data collection requirements, a list of endpoints, and aTivoli infrastructure, determine the inventory requirements (scan frequency,scan method, history tracking, MIFs to be collected, hardware/software data,policy needs, and Wake-on-LAN requirements) so that a scanningmethodology and policy scripts can be generated, with emphasis onperforming the following steps:– Consider hardware/software data to be scanned.– Determine inventory scan method.– Determine inventory scan frequency.– Determine policies needed.– Determine history tracking requirements.– Determine MIFs to be collected.– Determine Wake-on-LAN requirements.Given a list of software to be distributed, a delivery method, a list ofendpoints, and a Tivoli infrastructure, determine the software distributionrequirements so that a distribution architecture and methodology can bedetermined, with emphasis on performing the following steps:– Determine software to be distributed.– Determine software packaging method.– Analyze software requirements with respect to bandwidth usage and time to distribute.– Determine source hosts and depot sites.– Determine candidates for software build via pristine install.– Determine policies needed. Chapter 1. Certification overview 9
  27. 27. – Document endpoint to directory user relationship. – Determine eligible pervasive devices. Given a customer’s database environment, determine the database requirements in order to identify the appropriate database sizing, tuning, and RIM parameters, with emphasis on performing the following steps: – Calculate estimated size of database. – Select RIM(s) node(s). – Determine database index process. – Select appropriate database. Given an organization chart and business processes, describe the organization of the administrators so that the necessary administrator groups and roles can be determined, with emphasis on performing the following steps: – Identify logical groups of administrators. – Identify roles of administrators. – Identify policy regions to which admins require access. Given a company’s security policies and Tivoli security settings, create appropriate administrator roles and Tivoli configuration functions so that the IBM Tivoli Configuration Manager settings meet company security policies, with emphasis on performing the following steps: – Define administrator roles. – Determine optimum oserv configuration settings. – Determine optimum endpoint configuration settings. – Determine access manager install. – Determine WebSeal install. Given a network diagram, firewall rules and policies, and DMZ architecture, determine the firewall requirements so that inventory scans and software distributions can be performed through the firewall(s), with emphasis on performing the following steps: – Determine machines separated by firewalls. – Determine use of Tivoli Configuration Manager under DMZ. – Determine management needs for machines. Given a network diagram, network administration policy, and customer requirements, determine the multicast requirements so that a list of multicast repeaters, targets, and configuration settings can be generated, with emphasis on performing the following steps: – Determine multicast targets. – Determine multicast repeaters. – Determine multicast addresses and parameters.10 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  28. 28. Given a list of software and inventory requirements, mobile devices, and pervasive devices, determine Web requirements so that the Web access site, installation method, and Web component database are configured for the list of Web-enabled applications available to a subscriber list, with emphasis on performing the following steps: – Determine install of Web components - Classic or SPBs. – Determine eligible software packages and inventory configs. – Determine eligible targets. – Determine cluster or single install. – Size DB2 for Web.Section 2: InstallationNow we go over the installation. Given the set of prerequisite software CDs, install the prerequisite software (including RDBMS, IBM HTTP Server, DB2 Data Warehouse, and WebSphere Application Server) so that the software environment meets the IBM Tivoli Configuration Manager prerequisites, with emphasis on performing the following steps: – Install RDBMS. – Install IBM HTTP server. – Install DB2 Data Warehouse. – Install WebSphere Application Server. Given the IBM Tivoli Configuration Manager CDs and administrator access to the appropriate hardware and the MDist2 database, choose the appropriate installation method to install or upgrade the TMR server, Java components, gateway and repeater hierarchy, MDist2, Firewall Toolkit, and endpoints to produce a working Tivoli environment with MDist2 capability, with emphasis on performing the following steps: – Locate media. – Ensure bidirectional name and address resolution. – Install/upgrade TMR server. – Install Java components. – Install MDist2. – Install Firewall Toolkit. – Create gateway(s)/repeater(s). – Install endpoints. Given a working Tivoli environment, the IBM Tivoli Configuration Manager CDs, the inventory schema, and administrative access to the inventory database, install or upgrade the inventory server, gateways, and Scalable Collection Service so that all the necessary inventory components are Chapter 1. Certification overview 11
  29. 29. installed on the correct machines in the Tivoli environment, with emphasis on performing the following steps: – Install/upgrade the Scalable Collection Service. – Install/upgrade the inventory server. – Install/upgrade the inventory gateway. Given a working Tivoli environment and the IBM Tivoli Configuration Manager CDs, install or upgrade the Software Distribution components (including the server, gateway, packaging, and desktop components) so that the Configuration Manager GUIs can be launched and accessed, and all necessary Software Distribution components are installed on the appropriate machines in the Tivoli environment, with emphasis on performing the following steps: – Install/upgrade Software Distribution server. – Install/upgrade Software Distribution gateway. – Install/upgrade Software Package Editor. – Install/upgrade Configuration Manager Desktop. – Install Pristine Tool. Given an Activity Planner schema, a Change Management schema, and a working Tivoli environment, install the functions of Deployment Services (including Change Management, Activity Planner, Resource Manager, Directory Query, and Web components) so that all of these application components are installed in the Tivoli environment, with emphasis on performing the following steps: – Install Change Manager. – Install Activity Planner. – Install Resource Manager. – Install device agents. – Install Web components. – Install Directory Query. – Install Access Manager. – Install Access Manager WebSeal. Section 3: Configuration Now we review the configuration: Given a working Tivoli environment, a network topology, and an MDist2 database, configure gateway Web access, repeater tuning parameters, MDist2 RIM parameters, and the endpoint, task library, and profile manager policy scripts so that the Tivoli environment meets the customer requirements for distribution throughput, bandwidth control, and endpoint management, with emphasis on performing the following steps: – Build MDist2 RIM.12 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  30. 30. – Tune repeaters.– Create and install endpoint policies.– Configure multicast.– Create task library, profile managers, and policy scripts.– Configure gateway Web access.Given a working Tivoli environment and an endpoint to directory user listing,link endpoints to directory users and create Directory Query libraries andDirectory Queries, so that endpoints can be associated with users, withemphasis on performing the following steps:– Create Directory query library.– Create Directory Query.– Link endpoints to directory users.Given that inventory is installed and customer collection requirements havebeen determined, tune collectors, install software signatures, and configureRIM objects, custom queries, and scanners so that data can be collected fromendpoints, stored in the configuration repository, and matched againstdefined software signatures, with emphasis on performing the following steps:– Build inventory RIM(s).– Tune data handler.– Tune collectors.– Add software signature.– Create inventory, subscription, and historic query library.– Configure custom tables in database.– Create custom query.– Configure DMI data to collect.– Create inventory policy scripts.Given that Software Distribution is installed and the customer’s softwaredistribution requirements have been determined, configure multicast support,data moving service, Web interface, mobile support, and policy scripts so thatsoftware can be distributed to targets in compliance with the customer’srequirements, with emphasis on performing the following steps:– Configure multicast support.– Configure data moving service.– Configure software distribution mobile support.– Create software distribution policy scripts.– Configure software distribution Web interface.Given that the deployment services components have been successfullyinstalled, configure the RIMs, Web Gateway, device plug-ins, HTTP Server,and WebSphere Application Server in order to provide working Web access Chapter 1. Certification overview 13
  31. 31. and management for pervasive devices, with emphasis on performing the following steps: – Build Activity Planner RIM. – Build Change Manager RIM. – Configure plug-ins. – Configure Web Gateway. – Register pervasive devices. – Create resource group policies. – Configure IBM HTTP Server. – Configure WebSphere Application Server/Tivoli TMR Web access. – Publish Web objects. Given a working Tivoli environment with software distribution, inventory, and deployment services installed, test the managed nodes, gateways, endpoints, and RIM objects so that endpoints can be managed through the framework and databases can be accessed through the RIM, with emphasis on performing the following steps: – Test managed node. – Test gateway(s). – Test endpoint(s). – Test Change Manager RIM. – Test Activity Planner RIM. – Test inventory RIM(s). – Test MDist2 RIM. Given a working Tivoli Configuration Manager environment, TEC Server, TEDW, and customer requirements, configure software distribution to send events to TEC and integrate software distribution with TEDW so that Tivoli Configuration Manager can generate reports and TEC events, with emphasis on performing the following steps: – Configure software distribution to send events to TEC. – View Tivoli Configuration Manager reports in the Tivoli Enterprise™ Data Warehouse. Section 4: Operations, administration, and maintenance Now we review operations, administration, and maintenance. Given a list of file packages and inventory profiles from Tivoli Software Distribution V3.x and Tivoli Inventory V3.x, convert them to IBM Tivoli Configuration Manager V4.2 inventory configuration profiles, software packages, and SPBs, with emphasis on performing the following steps: – Convert inventory profiles to inventory configuration profiles. – Convert file packages to software packages.14 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  32. 32. Given IBM Tivoli Configuration Manager customer requirements, createinventory resources (including policy regions, profile managers, and profiles)so that inventory data can be collected from the customer environment, withemphasis on performing the following steps:– Create inventory policy regions.– Create inventory profile managers.– Create and configure inventory profiles.– Select custom MIF collection profile settings.– Determine type of scan for pervasive devices.Given IBM Tivoli Configuration Manager customer requirements, createsoftware distribution resources (including policy regions, profile managers,and profiles) so that software can be distributed to and removed from targetsystems, with emphasis on performing the following steps:– Create and configure software distribution profiles.– Create software packages using the Java Package Editor, CLI, GUI, SIS, or importing them.– Launch the software distribution Java Package Editor and use it to build packages on all supported operating systems.– Export and modify software package blocks.– Determine version and dependencies of a software package block.– Create install, uninstall, undo, commit, and verify jobs.– Configure advanced options on software distribution profiles.Given a working IBM Tivoli Configuration Manager V4.2 environment andcustomer requirements, build reference models so that inventory scans andsoftware distributions can be applied to the subscriber lists enforcing thesoftware states and inventory data elements defined in the reference model,with emphasis on performing the following steps:– Create a reference model and assign subscribers.– Add, change, and delete inventory scan elements.– Add, change, and delete software distribution elements.Given customer requirements to schedule and coordinate activities, configurethe Activity Planner to define, submit, and schedule an activity plan thatmeets customer requirements, with emphasis on performing the followingsteps:– Use Activity Planner to define activity, set conditions, and assign targets.– List submittable activity plans.– Submit activity plan.– Schedule an activity plan for execution. Chapter 1. Certification overview 15
  33. 33. Given customer requirements to manage pervasive devices, create and configure device object software packages and inventory profiles so that software can be delivered and inventory information can be collected from these devices, with emphasis on performing the following steps: – Create and configure device object software package. Given a working IBM Tivoli Configuration Manager V4.2 environment and a set of subscribers, distribute software and perform asset scans against LAN-attached and mobile clients so that asset data is gathered and software is installed or removed, with emphasis on performing the following steps: – Distribute software to desired targets and confirm success. – Distribute inventory configuration profile. – Execute an activity plan. – Configure endpoint-initiated scanner. Given active distributions and scans, control IBM Tivoli Configuration Manager V4.2 activities to determine status, cancel activities, and determine/alter the repeater path so that activities can be successfully managed, with emphasis on performing the following steps: – Calculate disk space required for distribution. – Verify success of scan or distribution. – Report current status of a distribution. – Cancel a distribution. – Determine path that a distribution will follow. – Alter the path that a distribution will follow. – View status or details of activity plans. – Distribute a software package using multicast. – Move files/software from one endpoint to another. Given the framework and IBM Tivoli Configuration Manager V4.2 CLIs and administrative access to the system, start and stop components so that collectors, oservs, and endpoints can be effectively managed in the environment, with emphasis on performing the following steps: – Start/stop oserv. – Start/stop endpoint. – Start/stop gateways. – Start/stop endpoint manager. – Start/stop collectors. Given an installed Tivoli environment including IBM Tivoli Configuration Manager V4.2, perform the tasks necessary to uninstall Tivoli and remove related information from the databases so that the systems are restored to the pre-installation state, with emphasis on performing the following steps: – Uninstall IBM Tivoli Configuration Manager V4.2. – Remove information in database about removed endpoint.16 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  34. 34. – Restore from backup. Given error logs, database schemas, and CLI commands, describe the troubleshooting procedures so that corrective action can be taken, successful distributions can be achieved, RIM connections can be established, and the oserv and other Tivoli components can be traced, with emphasis on performing the following steps: – Troubleshoot TMR and managed node installation. – Troubleshoot endpoint agent installation. – Solve RIM connection problems. – Debug distributions. – Generate oserv trace. – Trace a reference model. – Enable Web user interface tracing. – Troubleshoot Java install. – Review Scalable Collection Service. – Debug activity plan problems using appropriate log files. – Debug Change Manager problems using logs and traces.1.3 Recommended resources for study Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. If you wish to purchase Web-based training courses or are unable to locate a Web-based course or classroom course at the time and location you desire, please feel free to contact one of our delivery management teams at: Americas - tivamedu@us.ibm.com EMEA - tived@uk.ibm.com AP - tivtrainingap@au1.ibm.com. Note: Course offerings are continuously being added and updated. If you do not see the course(s) below listed in your geography please contact the delivery management team.1.3.1 Courses Course names and/or course numbers vary depending on the education delivery arm used in each geography. Please refer to the Tivoli software education Web site to find the appropriate course and education delivery vendor for each geography. Chapter 1. Certification overview 17
  35. 35. General training information can also be found at IBM IT Training at: http://ibm.com/training Course title: IBM Tivoli Configuration Manager 4.2 IBM Tivoli Configuration Manager provides an integrated solution for managing complex distributed enterprise environments. Working on top of IBM Tivoli infrastructure, Configuration Manager integrates Software Distribution, Inventory, and additional supporting services. This course is designed to cover the fundamentals of Tivoli Configuration Manager. The information covered in this course will provide you with the opportunity to master several key skills needed to perform day-to-day administrative functions. You will also be introduced to new terminology and concepts associated with administering Tivoli Configuration Manager. Course duration: Five days. Course number : (TV170 - IBM Technical Education Services) | (TV107 - Education Centers for IBM Software). Course numbers vary depending on the education delivery arm used in each geography. Please refer to the Web site below to find the appropriate course number according to the education delivery vendor chosen. Geo education page: Worldwide schedules available at Tivoli software education. IBM PartnerWorld® "You Pass We Pay": This course is approved for IBM PartnerWorld You-Pass, We-Pay. Course title: IBM Tivoli Configuration Manager 4.2 IBM Tivoli Configuration Manager provides an integrated solution for managing complex distributed enterprise environments. Working on top of IBM Tivoli Management Framework, Configuration Manager integrates Software Distribution, Inventory, and additional supporting services. This Web-based course is designed to cover the fundamentals of Tivoli Configuration Manager. The information covered in this course will provide you with the opportunity to master several key skills needed to perform day-to-day administrative functions. You will also be introduced to new terminology and concepts associated with administering Tivoli Configuration Manager. In a separate module, this course will present the fundamentals of Tivoli Management Framework, which is the foundation of many Tivoli Enterprise products. Learning to use Tivoli Management Framework will provide you with the basic skills needed to work with Tivoli Configuration Manager. Knowledge of Tivoli Management Framework terms, resources, and concepts is an important first step in your preparation for success with Tivoli Enterprise products.18 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  36. 36. Course duration: Thirty-two hours, self-paced. Course number : (TIV69 - IBM Technical Education Services) | (TV113 - Education Centers for IBM Software). Course numbers vary depending on the education delivery arm used in each geography. Please refer to the Web site below to find the appropriate course number according to the education delivery vendor chosen. Geo education page: Worldwide schedules available at Tivoli software education. IBM PartnerWorld "You Pass We Pay": This course is not approved for IBM PartnerWorld You-Pass, We-Pay.1.3.2 Publication Before taking test 786 IBM Tivoli Configuration Manager V4.2 Implementation, the recommended publications to review are IBM Tivoli Configuration Manager manuals and redbooks. IBM Tivoli Configuration Manager product manuals You may want to refer to the following manuals: IBM Tivoli Configuration Manager: Introducing IBM Tivoli Configuration Manager, GC23-4703 Provides an overview of IBM Tivoli Configuration Manager and its components, and uses scenarios to highlight various processes. IBM Tivoli Configuration Manager: Planning and Installation Guide, GC23-4702 Explains how to install, upgrade, and uninstall IBM Tivoli Configuration Manager and its components in a Tivoli environment. IBM Tivoli Configuration Manager: User’s Guide for Software Distribution, SC23-4711 Explains the concepts and procedures necessary for you to effectively use the Software Distribution component to distribute software over local area networks (LANs) and wide area networks (WANs). IBM Tivoli Configuration Manager: Reference Manual for Software Distribution, SC23-4712 Explains advanced features and concepts needed to use and tailor the Software Distribution component. IBM Tivoli Configuration Manager: User’s Guide for Inventory, SC23-4713 Chapter 1. Certification overview 19
  37. 37. Describes the Inventory component and the management tasks that you can perform. IBM Tivoli Configuration Manager: Database Schema Reference, SC23-4783 Describes the IBM Tivoli Configuration Manager database tables. IBM Tivoli Configuration Manager: Messages and Codes, SC23-4706 Lists all of the messages produced by IBM Tivoli Configuration Manager. IBM Tivoli Configuration Manager: User’s Guide for Deployment Services, SC23-4710 Provides information about the different services provided as part of Tivoli Configuration Manager. You may also follow the link below in order to reach the online publications of IBM Tivoli Configuration Manager: http://publib.boulder.ibm.com/tividd/td/tdprodlist.html#S IBM Tivoli Configuration Manager Redbooks The following are IBM Tivoli Configuration Manager related Redbooks: All About IBM Tivoli Configuration Manager Version 4.2, SG24-6612 IBM Tivoli Configuration Manager 4.2 is a new product that combines Tivoli Software Distribution 4.1 and Tivoli Inventory 4.0 into a single product offering with many new functions, such as integration with Enterprise Directories, distribution across firewalls, and Device Management. This IBM Redbook covers the complete functionality and features of IBM Tivoli Configuration Manager 4.2 with many real-life scenarios and best practices. Some of the major topics that are covered in the publication are: – LDAP integration – Web GUI – Device Management – Data Moving – Firewalls and IBM Tivoli Configuration Manager 4.2 – Native packaging – Multicast – Inventory new features and integration with Software Distribution – Troubleshooting This book will assist Software Distribution specialists with installing, customizing, using, and troubleshooting IBM Tivoli Configuration Manager 4.2. Automated Distribution and Self-Healing with IBM Tivoli Configuration Manager V 4.2, SG24-662020 Certification Study Guide for IBM Tivoli Configuration Manager 4.2
  38. 38. This IBM Redbook covers a solution to implement an automated softwaredistribution and Self-Healing mechanism on top of IBM Tivoli ConfigurationManager Version 4.2. The solution described in this book (referred as theSolution throughout he book) guarantees the availability of designatedsoftware packages on workstations. The Solution is also backwardscompatible with IBM Tivoli Software Distribution Version 4.1 and InventoryVersion 4.0.The Solution will extend the benefits of using IBM Tivoli ConfigurationManager Version 4.2 by reducing costs, increasing reliability, and providingfast delivery. The scripts that make up the Solution are shipped with the book(on an AS-IS basis), so you can customize the Solution according to yourneeds.We believe the Solution described in this book will be very useful forcustomers who are planning to implement a software distributioninfrastructure or are already using IBM Tivoli Configuration Manager Version4.2 and want to automate the software enforcement/Self-Healing process.Migration to IBM Tivoli Configuration Manager Version 4.2, SG24-6616Tivoli Inventory and Tivoli Software Distribution have evolved to becomesmarter, faster, and more efficient, since the earlier 3.6.X versions. IBM TivoliConfiguration Manager Version 4.2 uses all the best features of thesepost-3.6 versions and also adds new features and enhancements to create apowerful deployment, change, and asset management suite. This bookexplains both the business reasons and the technical implementation detailsfor migrating from Software Distribution and Inventory 3.6.X to IBM TivoliConfiguration Manager Version 4.2.The topics include:– Business reasons for migration– Functional and architectural differences between IBM Tivoli Configuration Manager and 3.6.X versions of Software– Distribution and Inventory– Planning and methodology of migration– Framework migration– Migration scenarios– Package migrationThis book will help you in all aspects of migration from Software Distributionand Inventory 3.6.X to IBM Tivoli Configuration Manager Version 4.2.Implementing Automated Inventory Scanning and Software Distribution AfterAuto Discovery, SG24-6626 Chapter 1. Certification overview 21
  39. 39. This book describes a solution to provide readers with the ability to automatically install endpoint code and perform inventory scans and required software distributions on new workstations that have been discovered by IBM Tivoli NetView®, reducing the time and effort it takes to manually gather and maintain current information in a distributed environment. Using IBM Tivoli Configuration Manager Version 4.2 and NetView Version 7.1.3, this solution will benefit the reader by providing reliability, potential cost reduction, and rapid time-to-value incentives, which free up administrators and allow them to focus on actual IT needs. We provide an overview of the high-level design and architecture, including the different customer environments where this solution can be applied, followed by implementation, scenarios, and extending the solution. This book also covers the IBM Tivoli NetView Integration Module for Configuration Manager (formerly called Tivoli Integration Pack for NetView) implementation and scenarios. This publication will assist customer and business partners’ support staff and managers, and IBM systems engineers who are involved in Tivoli sales or implementation services.22 Certification Study Guide for IBM Tivoli Configuration Manager 4.2

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