Communication

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  • -Persuasive Presentation Skill is the communication culture that emphasizes integrity, fairness, and objectivity rather than mere showmanship and image projection.-Writing Skills focus about correct spelling, punctuation, grammar and all requires clear.-Language: word choice can enhance or interfere with communication effectiveness.
  • Communicate more information: give advice notice impending changes, explain reasons behind policies and reputation, enjoy conversing with their subordinates.Effective supervisors prefer asking and persuading to telling and demanding (but are capable of using both styles if necessary)Sensitive to people’s feeling and needsWilling, empathic listeners
  • Communication

    1. 1. INTRODUCTION TO BUSINRES INSIGHTS ENB202 LECTURER: MR. LONG BUNTENG TUTOR: MR. KHUN SOKANGCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    2. 2. GROUP MEMBERSHIN BUNMY ID: 1256100414KEANG SONITA ID: 1256100568HOUT SOCHEATA ID: 1257100684LY PANHA ID: 1257100637LENG CHANVORLEAK ID: 1257100636HUL BYNETH ID: 1256100409LAOCHAN SOVANSELA ID: 1257100533CHET KANHCHNA ID: 1256111727COMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    3. 3. INTERPERSONAL COMMUNICATION ONE-WAY VS TWO-WAY COMMUNICATION MIXED SIGNALS AND MISPERCEPTION ORAL AND WRITTEN CHANNELS ELECTRONIC MEDIA COMMUNICATION NETWORK MEDIA RICHNESSCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    4. 4. ONE-WAY VS TWO-WAY COMMUNICATION PERSON A PERSON B SENDER RECIEVER 3. COMMUNICATION 1. INTENDED CHANEL 4. DECODINGONE-WAY MEANINGCOMMUNICATION TWO-WAY 5. PERCEIVED COMMUNICATION 2. ENCODING MEANING IF B SENDER SENDS 10. PERCEIVED MEANING FEEDBAK 4. COMMUNICATION TO A CHANEL 6. INTENDED 9. DECODING MEANING RECEIVER 7. ENCORDINGCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    5. 5. MIXED SIGNALS AND MISPERCEPTIONMixed signals and Misperception: common thread underlying the discussionso far is that people’s perception can undermine attempts to communicate.People do not pay attention to everything going on around them. Theyinadvertently send mixed signal that can undermine the intended messages.COMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    6. 6. ORAL AND WRITTEN CHANNELSOral communication includesface-to-face discussion, telephoneconversations, and formalpresentations and speeches. Oralcommunication is morepersuasive and sometime lessexpensive than written.Written communication includesmemos, letters, reports,computer files, and other writtendocuments. In writtencommunication have two reasonsCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    7. 7. ELECTRONIC MEDIACOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    8. 8. COMMUNICATION NETWORK CENTRALIZED DECENTRALIZEDCOMMUNICATI NCAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    9. 9. MEDIA RICHNESSMedia Richnessis the degree towhich acommunicationchannel conveysinformation.COMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    10. 10. IMPROVING COMMUNICATION SKILLS  IMPROVING SENDER SKILLS  NONVERBAL SKILLS  IMPROVING RECEIVER SKILLS  EFFECTIVE SUPERVISIONCOMMUNICATI NCAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    11. 11. IMPROVEING SENDER SKILLS PersuasivePresentation Writing Skills Language SkillCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    12. 12. NONVERBAL SKILLSCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    13. 13. IMPROVING RECEIVER SKILLS There are tree ways that important for Improving Receiver Skills LISTENING READING OBSERVINGCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    14. 14. EFFECTIVE SUPERVISION Communicate more information Sensitive to people’s feeling and needsCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    15. 15. ORGANIZATIONAL COMMUNICATION  DOWNWARD COMMUNICATION  UPWARD COMMUNICATION  HORIZONTAL COMMUNICATION  INFORMAL COMMUNICATION  BOUNDARYLESSNESSCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    16. 16. DOWNWARD COMMUNICATION Downward communication : information that flows from 100% BOARD higher level to lower levels in 63% the organization hierarchy. VICE PRESIDENTS Coaching is dialogue with a goal of helping another be 56% GENERAL MANAGERS more effective and achieve his or her full potential on the job. 40% PLANT MANAGER Open-book management is the practice of sharing with 30% employees at all levels of the SUPERVISORS organization vital information previously meant for 20% WORKER management’s eyes only.COMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    17. 17. UPWARD COMMUNICATIONUpward Communication:Information that flow from lower tohigher level in the organization’shierarchy and it is important forseveral reasons.Managing UpwardCommunication: General usefulinformation from below require doingtwo things:•Managers should facilitate upwardcommunication•Useful Upward Communication mustbe reinforced and not punished.COMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    18. 18. HORIZONTAL COMMUNICATION HorizontalCommunication:Information sharedamong people onthe samehierarchical level.COMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    19. 19. INFORMAL COMMUNICATION Informal communication: is more unofficial such as people gossip; employees complain about their boss; people talk about their favorite; work teams tell new comers how to get by. The grapevine: is the social networks of informal communications that help people interpret the organization, translates management’s formal messages into “employee language” and conveys information that the formal system leaves unsaid.COMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    20. 20. BOUNDARYLESSNESSBoundaries: psychological if notphysical-exist between differentorganizational level, units, andorganizations and externalstakeholders.Boundaryless organization:Organization in which there areno barrier to information flow.Such as ideas, information,decisions, and actions moves towhere they are most needed thatorganization as a whole functionsfar better than as separate parts.COMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS
    21. 21. THE END THANKSCOMMUNICATI N CAMBODIAN MEKONG UNIVERSITY DIAMOND GLASS

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