Business Centric Log Management (BCLM)™: Understanding what to Log

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Reduce risk by learning what to log. Become effective and efficient in doing log analysis. Find the root cause of problems faster. Use the Business Centric Log Management (BCLM) process to tie the systems and IT department to the goals and strategies of the business. Discover things about the systems not readily known before. Make better decisions and communicate more effectively.

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Business Centric Log Management (BCLM)™: Understanding what to Log

  1. 1. Business Centric Log Management (BCLM)™: Understanding what to Log Gerard Ibarra, PhD
  2. 2. What to Log Developers sometimes do not recognize what to log or what is important to log that results in them to:  Log Everything – Does not know what to log, so log everything conceivable  Log Certain Things – Does not recognize what is important to log, so log what is thought to be important Copyright © 2009 Buildwave Technologies, 2 Inc. All rights reserved.
  3. 3. What to Log  Log Nothing – Has developed poor habits in development, so log nothing Copyright © 2009 Buildwave Technologies, 3 Inc. All rights reserved.
  4. 4. Problems with Logging Logging everything increases costs in: Development time  Computer processing time  Root cause analysis time  Learning curve  Copyright © 2009 Buildwave Technologies, 4 Inc. All rights reserved.
  5. 5. Problems with Logging Logging certain things may not provide what is needed to:  Conduct a full investigation  Find the root cause of a problem Copyright © 2009 Buildwave Technologies, 5 Inc. All rights reserved.
  6. 6. Problems with Logging Logging nothings leads to:  Failing to know what a problem may be  Spending more time looking for the root cause of a problem  Creating long-term problems because as the systems become more complex, so does the problems, and finding and fixing them gets harder to do Copyright © 2009 Buildwave Technologies, 6 Inc. All rights reserved.
  7. 7. How to Reduce Risks Know what is important to keep the systems operating as designed Log what is important Develop standards for logging Get into good habits about logging Copyright © 2009 Buildwave Technologies, 7 Inc. All rights reserved.
  8. 8. Action Plan for Reducing Risk Incorporate the Business Centric Log Management (BCLM) methodology Copyright © 2009 Buildwave Technologies, 8 Inc. All rights reserved.
  9. 9. What is Business Centric Log Management The BCLM methodology is a process that focuses on doing what is right for the company. It steers away from looking at an individual service or department. It concentrates on what is best for the system. System is defined herein as the applications, servers, services, and networks of the company acting as one to meet an overall need. Copyright © 2009 Buildwave Technologies, 9 Inc. All rights reserved.
  10. 10. What is Business Centric Log Management The Business Centric Log Management is a methodology that Event identifies events critical to the system based on Event the business System Copyright © 2009 Buildwave Technologies, 10 Inc. All rights reserved.
  11. 11. What does Business Centric Log Management do BCLM helps a company to:  Identify the events that are important to the systems  Relate the events to the goals and strategies of the business  Rank the events based on criticality  Tie the IT department to the business Copyright © 2009 Buildwave Technologies, 11 Inc. All rights reserved.
  12. 12. What does Business Centric Log Management do It unlocks the hidden information from the company’s systems It makes sense of their log data It turns the information into corporate assets Copyright © 2009 Buildwave Technologies, 12 Inc. All rights reserved.
  13. 13. Business Centric Log Management Methodology Copyright © 2009 Buildwave Technologies, 13 Inc. All rights reserved.
  14. 14. Business Centric Log Management Buy-in: Get the executives to buy-in to the process since it involves multiple departments Systems Thinking: Think in terms of a system where the whole is greater than the parts Business Centric Methodology: Identify and define terms and processes – get everyone on the same page Copyright © 2009 Buildwave Technologies, 14 Inc. All rights reserved.
  15. 15. Business Centric Log Management Process Model Copyright © 2009 Buildwave Technologies, 15 Inc. All rights reserved.
  16. 16. Business Centric Log Management Collect the data  Executive Buy-in – empowers the process since it requires cross functional involvement  Involvement – get the other departments involve  Catalog – take an inventory of the systems; map out how they relate to each other Copyright © 2009 Buildwave Technologies, 16 Inc. All rights reserved.
  17. 17. Business Centric Log Management  Identify – identify what is important to the business; connect the applications and services to the business  Matrix – rank the importance of the items; define those events that are critical; focus on those that make up 80% of problems for the business Copyright © 2009 Buildwave Technologies, 17 Inc. All rights reserved.
  18. 18. Business Centric Log Management Analyze the data  Statistics – determine what statistics and or methodologies are applicable to diagnose the systems using a log management and analysis tool  Analysis – perform the necessary analysis to determine what the systems are doing based on the current conditions  Interpret – what does the results mean and how does it affect the systems and hence business Copyright © 2009 Buildwave Technologies, 18 Inc. All rights reserved.
  19. 19. Business Centric Log Management  Results – review findings with appropriate parties  Solutions - fix those events that can be fixed and develop contingency plans for the others Copyright © 2009 Buildwave Technologies, 19 Inc. All rights reserved.
  20. 20. Business Centric Log Management View the systems  Monitor – monitor the systems using the log management and analysis tool (such as Violog) and maintain focus on the defined critical events  Alert – alert only the necessary individuals based on predefined criteria by the company  Act – initiate contingency plans based on out-of- compliance systems Copyright © 2009 Buildwave Technologies, 20 Inc. All rights reserved.
  21. 21. Business Centric Log Management  Resolve – fix any problems that could not be fixed previously due to resources or technology, and if fixed, go back to the identification process and repeat the process since there is a new base state for the system Copyright © 2009 Buildwave Technologies, 21 Inc. All rights reserved.
  22. 22. Value Proposition The BCLM process allows companies to:  View the Health of the System – how the various systems act as one overall system  Align IT with the Goals and Strategies of the Business – better accountability  Boost Efficiencies – since only data that is pertinent to the business is being viewed it reduces the amount of noise Copyright © 2009 Buildwave Technologies, 22 Inc. All rights reserved.
  23. 23. Value Proposition  Make Better Decisions – know in advance how changes to the current systems would affect the overall system and business Copyright © 2009 Buildwave Technologies, 23 Inc. All rights reserved.
  24. 24. Benefit to the Company Copyright © 2009 Buildwave Technologies, 24 Inc. All rights reserved.
  25. 25. Benefit to the Company Efficiency – Get to the root cause quicker Diagnosis – Find out what is going on with the systems Analysis – Do “what if scenarios” Communication – Communicate more effectively with others by telling them what is going on with the systems Copyright © 2009 Buildwave Technologies, 25 Inc. All rights reserved.
  26. 26. Benefit to the Company Service – Improve service by anticipating and reducing system degradation Visibility – See how the systems are operating Reporting – Share information with individuals and departments easily and effectively Copyright © 2009 Buildwave Technologies, 26 Inc. All rights reserved.
  27. 27. Contact Information Copyright © 2009 Buildwave Technologies, 27 Inc. All rights reserved.

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