1.
STRANDED TOURISTS
Empathy to become a
Positive Images of
Tourism Indonesia

2.
STRANDED
TOURISTS
They are our Customers
They are our Tourism Marketing KPI
A Satisfied Customer is the Best Business
Strategy of all
Loyal Customer is achievement of all

3.
Negative
Experiences
Worried
Sad
Angry

4.
Empathy
Is something more than just this. It’s actually
understanding what the other person is feeling because
you’ve had a similar experience yourself or you’re able
to put yourself in their shoes/Position.
Take their
Perspective
Consider Emotion Withhold
Judgment

5.
7 ways to build
a loyal
customer
OFFER AN
OUTSTANDING
CUSTOMER
EXPERIENCE
OFFER INCREDIBLE
VALUE
CONTINUE TO
NURTURE THEM
GIVE SOMETHING
BACK
DON’T LET THEM
DOWN
BE CONSISTENT FOLLOW UP
REGULARLY

6.
Positive
Experiences
Safe
Happy
Enjoy

7.
Implementasi
Kegiatan
Stranded
Tourists
Pendekatan Secara
Personal melalui Partner
KEMENPAREKRAF
Seasia.co
Temu Stranded Turis
Bersama
KEMENPAREKRAF
Via VCON
Simpati melalui bantuan
dan apresiasi ke lokasi
Pembuatan konten PR-Ing
Artikel, Foto dan Video
Lanjut berpartner dengan
KEMENPAREKRAF dalam
mengukur kesiapan
protokol di setiap daerah
(utamanya bali)
Tersebarnya Testimoni dan
Dokumentasi Kegiatan