Taking Healthcare Outsourcing   Services to New Heights                     Alejandro P. Melchor III      Deputy Executive...
“The US healthcare outsourcing market is a $100-   billion worth opportunity waiting to be explored.”                     ...
The Philippines is uniquely positioned to become the      destination of choice for Healthcare BPO                       •...
Stepping Up the Value Chain Program  We are #1 in call  centers and we                Voice BPO intend to become  market l...
Growth Program for the Healthcare Information      Management Outsourcing Sector        Industry Capability             Ta...
Talent Development:Medical Coding Training & Certification Pilot                          • January 21-26, 2013           ...
Talent Development:TESDA courses developed in partnership with IndustrySource: Technical Education and Skills Development ...
Talent Development:Recommendations on free online courses                             Clinical Terminology for Internation...
Marketing:  Development of Marketing Collateralshttp://www.bpap.org/publications/research/investorprimer2012
Career Marketing:Nine ICT Roadshows in the Next Wave Cities for 2012                         Zamboanga City  Palayan, Nuev...
International Marketing:              Geo-footprint Expansion• 2008-09 crisis hascaused a European-wide shift to BPO &shar...
Back-to-back with…
Marketing the Filipino Global Knowledge Professional Who Cares for You and Your BusinessRationale: The “Care Factor” can b...
Filipinos…• A people of heart• A people of great compassion• People who CARE about you and your businessThe “Care Factor” ...
Industry Capability:Develop a niche capability in Analytics
Research and Information:Road Map 2016 Update & the IT-BPO Segment Road Map    Road Map 2016 Update
Research and Information:       e-Resources posted on Blogsite and FacebookWebsite: http://phillipineictdevelopmentgroup.w...
http://www.bpap.org/publications/research/investorprimer2012Department of Science and Technology-Information and Communica...
Taking Healthcare Outsourcing Services to New Heights
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Taking Healthcare Outsourcing Services to New Heights

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A new research study says Global Healthcare Outsourcing Industry stands to grow to a $330 B market by 2016. Infosys says US Healthcare BPO is a $100 B opportunity. The Philippines is uniquely positioned to emerge as the destination of choice.

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Taking Healthcare Outsourcing Services to New Heights

  1. 1. Taking Healthcare Outsourcing Services to New Heights Alejandro P. Melchor III Deputy Executive Director for ICT Industry Development Information & Communications Technology Office, Department of Science & Technology Keynote Address for HIMOSC 2012 Nov. 6, 2012- Intercontinental Hotel, Makati City
  2. 2. “The US healthcare outsourcing market is a $100- billion worth opportunity waiting to be explored.” - Ritesh Idnani, SVP and COO of Infosys BPO • US healthcare spending ↑ - 2011: $2.7 Trillion $8,650 per person - 2020: $4.6 Trillion $13,710 per person • 20% of US GDP 1 of every 5 dollars will be spent on healthcare* According to Medicare’s Office of the Actuary, as quoted in Associated Press article “US health care spending to reach $13,710 per person by 2020, government says”
  3. 3. The Philippines is uniquely positioned to become the destination of choice for Healthcare BPO • Abundant talent supply of nurses • Philippines is already #2 in Healthcare Information Management Outsourcing • 172% segment growth in 2011 indicates the market is selecting the Philippines • The “Care Factor” may be the tipping point
  4. 4. Stepping Up the Value Chain Program We are #1 in call centers and we Voice BPO intend to become market leader in UK & Australia Healthcare Information Management Outsourcing We intend to Finance & Accounting Outsourcing attain worldleadership in 4 more HR Outsourcingfast growing services Creative Process Outsourcing ICT-enabled Creative Industry Development We intend to IT Outsourcing double our market Engineering Servicesshare in 3 other fast Philippine Technological Outsourcing Council growing services Multilingual BPO
  5. 5. Growth Program for the Healthcare Information Management Outsourcing Sector Industry Capability Talent Development• Growth programs• National events, conferences • Training, certification and credentialing• Building niche capabilities for Medical Coding and Billing• International cooperation • Curriculum• Resource mobilization Development for HIM courses• Marketing collaterals• Career marketing • IT-BPO Sector Road• International Map, including HIM Marketing & geo- • HIM Industry Research footprint expansion• Image promotion Marketing Research and Information
  6. 6. Talent Development:Medical Coding Training & Certification Pilot • January 21-26, 2013 • 5-day boot camp designed to get a Certified Professional Coder (CPC) certification Implementing Partners: • 30 participants from HIMOAP Member companiesNomination & Selection of Participants begins November 2012 Please watch-out for HIMOAP Announcements
  7. 7. Talent Development:TESDA courses developed in partnership with IndustrySource: Technical Education and Skills Development Authority
  8. 8. Talent Development:Recommendations on free online courses Clinical Terminology for International Students University of Pittsburgh Valerie Swigart, Ph.D., RN, and Michael Gold, Ph.D. 6 weeks, 2013 Health Policy and the Affordable Care Act University of Pennsylvania Ezekiel Emanuel, MD, PhD 8 weeks, 2013 Brief on free online courses: - Posted to Website & Facebook Source: www.coursera.org
  9. 9. Marketing: Development of Marketing Collateralshttp://www.bpap.org/publications/research/investorprimer2012
  10. 10. Career Marketing:Nine ICT Roadshows in the Next Wave Cities for 2012 Zamboanga City Palayan, Nueva Ecija
  11. 11. International Marketing: Geo-footprint Expansion• 2008-09 crisis hascaused a European-wide shift to BPO &shared services• Arab Spring hascreated newoutsourcingopportunities inMiddle East• IT-BPO growingfast in Asia Pacific/Aus-NZ
  12. 12. Back-to-back with…
  13. 13. Marketing the Filipino Global Knowledge Professional Who Cares for You and Your BusinessRationale: The “Care Factor” can be the decisive edge in Healthcare BPOThe market already knows that… Filipino OFWs Care for Filipino Nurses Care for YOUR Filipino Call Center Workers YOUR Family and Children HEALTH and WELL- BEING Care for YOU as a clientNext: Help the marketconnect the dots… Filipino Global Knowledge Professionals Care about YOU and YOUR BUSINESS
  14. 14. Filipinos…• A people of heart• A people of great compassion• People who CARE about you and your businessThe “Care Factor” may be the Tipping Point
  15. 15. Industry Capability:Develop a niche capability in Analytics
  16. 16. Research and Information:Road Map 2016 Update & the IT-BPO Segment Road Map Road Map 2016 Update
  17. 17. Research and Information: e-Resources posted on Blogsite and FacebookWebsite: http://phillipineictdevelopmentgroup.wordpress.com/
  18. 18. http://www.bpap.org/publications/research/investorprimer2012Department of Science and Technology-Information and Communications Technology Office

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