Stories, people and scribbles<br />Client facing skills for the UX professional<br />
Why bother?<br />
Understanding your client<br />
Client-Centred Design<br />
About you<br />
About you<br />
Insights profiling<br />
What do they know – everything?<br />
… or nothing?<br />
What they want(is not always what they need)<br />
The basics<br />
Language and terminology<br />Goals / objectives<br />Measures<br />Agreement<br />
Language and terminology<br /><ul><li>Scope documents
Glossaries
Flash cards
Portfolios</li></ul>Agreement<br />
Goals<br /><ul><li>Scope documents
Statements of work
PIDs
Briefs</li></ul>Agreement<br />
Measures<br /><ul><li>When have you finished?
Have you succeeded?
Is it what agreed to do?</li></ul>Agreement<br />
Beliverables<br />
4<br />2<br />3<br />1<br />1<br />1<br />Beliverables<br />
ABC<br />
Communication style<br />
Documentation<br />
Intervention and education<br />
Story telling<br />
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UX Bristol "Client facing skills"

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Understanding how to understand future and current clients, their needs and their capabilities. For user experience and digital professionals.

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UX Bristol "Client facing skills"

  1. 1. Stories, people and scribbles<br />Client facing skills for the UX professional<br />
  2. 2.
  3. 3. Why bother?<br />
  4. 4. Understanding your client<br />
  5. 5. Client-Centred Design<br />
  6. 6. About you<br />
  7. 7. About you<br />
  8. 8. Insights profiling<br />
  9. 9.
  10. 10. What do they know – everything?<br />
  11. 11. … or nothing?<br />
  12. 12. What they want(is not always what they need)<br />
  13. 13. The basics<br />
  14. 14. Language and terminology<br />Goals / objectives<br />Measures<br />Agreement<br />
  15. 15. Language and terminology<br /><ul><li>Scope documents
  16. 16. Glossaries
  17. 17. Flash cards
  18. 18. Portfolios</li></ul>Agreement<br />
  19. 19. Goals<br /><ul><li>Scope documents
  20. 20. Statements of work
  21. 21. PIDs
  22. 22. Briefs</li></ul>Agreement<br />
  23. 23. Measures<br /><ul><li>When have you finished?
  24. 24. Have you succeeded?
  25. 25. Is it what agreed to do?</li></ul>Agreement<br />
  26. 26. Beliverables<br />
  27. 27. 4<br />2<br />3<br />1<br />1<br />1<br />Beliverables<br />
  28. 28. ABC<br />
  29. 29. Communication style<br />
  30. 30. Documentation<br />
  31. 31. Intervention and education<br />
  32. 32. Story telling<br />
  33. 33. Blend<br />
  34. 34. Get in front of the client<br />
  35. 35. ABC<br />
  36. 36. Honesty and truth<br />
  37. 37. Know thyself<br />
  38. 38. Know your client.<br />Agreement<br />Beliverables<br />Comms styles <br />Get in front of the client.<br />Know thyself.<br />Jason says…<br />
  39. 39. About you<br />
  40. 40. Know your client.<br />Agreement<br />Beliverables<br />Comms styles <br />Get in front of the client.<br />Know thyself.<br />Jason says…<br />

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