Email is a paradox. Do you wish you received less email? Sure you do. Do you want to live without the convenience of electronic mail? Of course you don’t. The paradox is email simultaneously empowers and overwhelms its users. For many organizations, the largest costs after rent and compensation are the organizational cost of email access, management and retention. The Baker Robbins & Company email wellness 2009 survey seeks to understand the paradox in context of law firms.