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The latest whitepaper from Dr. Nicola Millard explores the paradox of unified communications: great potential for collaboration around the world; great challenge to use technologies that force us to think and communicate in ways that aren’t natural to us. The paper explains the search for common ground, that coming together of the technologies all participants have, that are right for the situation. Common ground shifts from one situation to the next, but voice is usually a good bet. The paper gives tips on how to identify the right collaborative technologies for the situation, and the leadership skills needed to use them.