Accessibility Standards For Customer Service


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A brief presentation summarizing the new Website Accessibility Standards under law in Ontario.

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  • Any business with one or more employees need to comply with codes. (ADD SLIDE)
  • Talk about flash and alt tags so people can read whatevers there. Video have to have some kind of alternative text
  • Accessibility Standards For Customer Service

    1. 1. Web Content Accessibility Guidelines<br />Accessibility Standards for Customer Service<br />
    2. 2. Summary<br />What is website accessibility?<br />Who is it governed by?<br />Who is affected?<br />When is it to be implemented?<br />What are the requirements?<br />
    3. 3. Facts<br />About 1.85 million people in Ontario (15.5% of the population) have a disability<br />47.2 % of people over 65 have a disability<br />As our population ages quickly, these numbers are predicted to increase (baby boomers)<br />In the United States, which is implementing standards under the Americans with Disabilities Act, the hospitality industry has increased annual revenue by 12%<br />People with disabilities also represent a wealth of untapped employment potential<br />
    4. 4. Accessibility Standards for Customer Service<br />Province of Ontario<br />Ontario Human Rights Code<br />Accessibility for Ontarians with Disabilities Act, 2005 (AODA)<br />Ministry of Community and Social Services<br />Accessibility Standards for Customer Service, Ontario Regulation 429/07<br />Worldwide Web Consortium (W3C)<br />Web Content Accessibility Guidelines 2.0<br />
    5. 5. Clients Affected by Accessibility<br />people with disabilities<br />seniors<br />consumers living in areas that do not have access to high-speed Internet<br />people who have difficulty reading and writing <br />people who speak English as a Second Language <br />tourists and people living in multilingual societies<br />
    6. 6. Any business/non-profit with one or more employees must comply with this act.<br />
    7. 7. Compliance Deadlines<br />January 1, 2010—for all providers designated public sector organizations (ie. All ministries, colleges, hospitals, school boards, municipalities, etc.)<br />January 1, 2012—for all providers with at least one employee that are not designated public service organizations (businesses, non-profits, churches, unions, etc.)<br />
    8. 8. WCAG 2.0 Guidelines: Principles<br />Four Key Principles for Designing Accessible Websites<br />
    9. 9. Perceivable<br />Information and user interface components must be presentable to users in ways they can perceive; web content is made available to the senses<br />Provide text alternatives for any non-text content<br />Provide alternatives for time-based media<br />Create content that can be presented in different ways (ie. simpler layout) without losing information or structure<br />Make it easier for users to see and hear content including separating foreground from background<br />
    10. 10. Operable<br />User interface components and navigation must be operable<br />Make all functionality available from a keyboard<br />Provide users enough time to read and use content<br />Do not design content in a way that is known to cause seizures<br />Provide ways to help users navigate, find content, and determine where they are<br />
    11. 11. Understandable<br />Information (content) and the operation of user interface must be understandable<br />Make text content readable and understandable<br />Make web pages appear and operate in predictable ways<br />Help users avoid and correct mistakes<br />
    12. 12. Robust<br />Content must be robust enough that it can be interpreted reliably by a wide variety of user agents including assistive technologies<br />Maximize compatibility with current and future user agents, including assistive technologies<br />