In addition to the ongoing input directly from Veterans organizations, in the fall of 2007, VAC asked the NVCAG to prepare a report that would identify the needs of CF Veterans not currently being met under the New Veterans Charter and recommend a course that would enable VAC to better serve its clients. The Department received the NVCAG report Honouring Our Commitment to Veterans and Families, The Living Charter in Action in October 2009
CanVet is the national provider of vocational rehabilitation / vocational assistance. All personnel providing Vocational Rehabilitation directly with our clients must have a bachelor’s degree in Social Sciences, Health Sciences, Human Services or a related field with a minimum of 3 years experience in the provision of Vocational Rehabilitation or “Current/active RRP, CCRC or CVE designation/certification. Staff with no RRP or CCRC must be supervised by someone who has current/active RRP or CCRC designation.
CF Health Services - c omprehensive health care comparable to that guaranteed to all Canadian citizens under the Canada Health Act. Mobility Assistance Program – Reimburses expenses for home adaptations, special needs equipment and appliances to address the needs of the member due to sickness or injury. Vehicle adaptations and home assistance services may also be provided through this program. CF Physical Rehabilitation Program –ensures that injured CF personnel have access to and receive the optimal level of physical rehabilitation based on the injury and available therapies. CF Soldier On Program – The program began in 2006 as a small scale partnership with the Canadian Paralympics Committee to enrich the quality of life of injured personnel through participation in sport. CF Injured Soldier Network – adds a social-support dimension to rehabilitation by providing peer partners to seriously ill/injured CF personnel CF Return to Work (RTW) Program – The objective of the CF RTW program is to help restore the physical and mental health of injured or ill members by helping them reintegrate into the workplace as soon as medically possible. CF Mental Health Programs - Mental Health Programs, which are specialized mental health services, are available to CF personnel. CF Members Assistance Program - A voluntary and confidential short-term counseling service to help members and family members who have personal concerns that affect their personal wellbeing and/or work performance. Services are available 24/7. Transportation and Travelling expenses of the next of kin if a member is hospitalized or is receiving treatment at a medical facility and where, in the opinion of the senior medical officer, on the advice of the attending physician, the presence of the next of kin is warranted, they may be reimbursed return transportation costs, accommodation, meals and personal expenses. CF Transition Assistance Program (TAP) – This program assists CF members by recruiting prospective employers in both public and private sectors to provide job opportunities to medically releasing CF personnel. CF Family Support - Under the Military Family Services Program (MFSP), the Military Family Resource Centre (MFRC) provides family members with services in four categories as follows; personal development and community integration, child and youth development and parenting support, family separation and reunion, prevention support and intervention.
All programs listed under VAC on the previous slide are available, these are the additional supports provided.
Nvcag deck sadm sept2010_5
Discussion on the New Veterans Charter Advisory Group Report Honouring Our Commitment to Veterans and Families, The Living Charter in Action Meeting with Veterans Organizations September 15, 2010
Theme 1: Strengthen family support services <ul><li>Existing Support is a derivative benefit from Veterans for families and includes: </li></ul><ul><ul><li>Family Counseling </li></ul></ul><ul><ul><li>Rehabilitation and vocational assistance </li></ul></ul><ul><ul><li>Death Benefit </li></ul></ul><ul><ul><li>Group Health Insurance </li></ul></ul><ul><ul><li>VAC Assistance Line </li></ul></ul><ul><ul><li>Veterans Independence Program </li></ul></ul><ul><ul><li>OSISS family peer support /bereavement support </li></ul></ul><ul><ul><li>VIP benefits </li></ul></ul>
Theme 1 (continued): Strengthen family support services <ul><li>Initiatives Underway Include: </li></ul><ul><li>Expanded Outreach Strategy will focus on reaching Veterans, still serving members and their families – e.g. work more closely with Military Family Resource Centres </li></ul><ul><li>National Addictions Strategy for clients and their families </li></ul><ul><li>Casualty protocols proactively initiate contact with casualties and their families. </li></ul><ul><li>Policies have been clarified to reinforce that clients' family members may be included in counseling and/or psycho-education sessions, in support of a Veteran client's treatment plan, case plan, or rehabilitation plan. </li></ul>
Theme 2: Fill Service Gaps to Ease Transition to Civilian Life <ul><li>19 Integrated Personnel Support Centres </li></ul><ul><li>Transition Interviews to Releasing Members </li></ul><ul><li>Dedicated unit for applications involving serious injury </li></ul><ul><li>Immediate access to service and casualty information </li></ul><ul><li>Regional Issues Resolution Officers </li></ul><ul><li>Over 2000 mental health providers registered </li></ul><ul><li>Guidance to family physicians </li></ul><ul><li>VAC organizes symposia on medical and health issues </li></ul><ul><li>Actively partnering with University researchers </li></ul>
Theme 3: Ensure Financial Security <ul><li>SISIP-LTD falls within authority of DND </li></ul><ul><li>Treasury Board assumed responsibility on May 18, 2009 for 100% of SISIP LTD premiums for service-related disability </li></ul><ul><li>Research and Analysis on base salary for earnings loss benefits </li></ul><ul><li>Case review underway of those ineligible for both EIA and PIA </li></ul><ul><li>Conducted a survey of disability award recipients </li></ul><ul><li>Department monitors disability award levels </li></ul>
Theme 4: Raise the Bar for Rehabilitation Services and Outcomes <ul><li>Integrated services – what is required when it is required </li></ul><ul><li>Case management improvements underway </li></ul><ul><li>Clinical care managers made available to assist VAC staff </li></ul><ul><li>Rehabilitation clients’ case plans tailored to individual needs </li></ul><ul><li>Flexibility exists for Veterans to participate in paid apprenticeships to develop a trade or skill </li></ul><ul><li>Flexibility exists to access rehabilitation in the future if needed </li></ul>
Theme 4 (continued): Raise the Bar for Rehabilitation Services and Outcomes <ul><li>VAC measuring client outcomes through ongoing re-establishment survey </li></ul><ul><li>Case management delegation has been increased </li></ul><ul><li>Eligible spouses or survivors are provided the vocational rehabilitation benefits </li></ul><ul><li>Policy on rehabilitation-related expenses is being revised </li></ul>
Theme 5: Actively Promote the NVC Programs and Services <ul><li>Enhanced New Veterans Charter outreach strategy </li></ul><ul><li>VAC’s website will be re-tooled </li></ul><ul><li>Greater use of e-communications and social media </li></ul>
Theme 6: Establish Performance Measures, Gather Data & Assess Impact <ul><li>5 th National Client Survey </li></ul><ul><li>Life After Service Studies </li></ul><ul><li>Mortality/Suicide Study </li></ul><ul><li>Research on reintegration into workplace for Veterans with mental health disabilities </li></ul><ul><li>Collaboration with universities </li></ul>
Government of Canada Support Health & Medical <ul><li>If a CF member is injured, they receive immediate health care and treatment – and retraining, education and support to return to work in the military if possible. We also provide financial compensation to recognize their pain and suffering. </li></ul>DND VAC CF Health Services Mobility Assistance Physical Rehabilitation Soldier On Program Soldier Network Return to Work Program Dental Care Mental Health Programs Members Assistance Program Accidental Death and Dismemberment Benefits CF Family Support Disability Benefits including an award and treatment benefits Veterans Independence Program Treatment Benefits (if not provided under the DND spectrum of care) For those seriously injured, DND Case Manager / Assisting Officer liaise with VAC
Government of Canada Support Work & Independence <ul><li>For those who are unable to go back to work in the military, they continue rehabilitation and training and can access health care and financial assistance to help them build and maintain a good quality of life. </li></ul>DND VAC SISIP Vocational Rehabilitation (can begin 6 months prior to medical release) SISIP LTD Benefits (after release) Transition Assistance Program Disability Benefits including an award and treatment benefits Rehabilitation (counselling available to families) Career Transition (if no rehab need) Earnings Loss Benefit (if no SISIP LTD Benefit) Income Support (CFIS) when SISIP LTD/VAC Earnings Loss Benefit ends Mental Health Support (includes family members) VAC Assistance Line (families have access) Disability Benefits Veterans Independence Program Case Management (families can participate)
Government of Canada Support Unable to Work <ul><li>If an injured soldier cannot return to work in any capacity, we offer, in addition: </li></ul><ul><ul><li>Vocational assistance to the spouse, as the Veteran is unable to benefit from vocational rehabilitation </li></ul></ul><ul><ul><li>Earnings Loss Benefit until age 65 (if not in receipt of SISIP LTD Benefit) </li></ul></ul><ul><ul><li>Monthly Permanent Impairment Allowance for life if Veteran has a severe and permanent impairment </li></ul></ul><ul><ul><li>Supplementary Retirement Benefit at age 65 </li></ul></ul><ul><ul><li>Canadian Forces Income Support at age 65 if low family income </li></ul></ul>