The ABCs of Scaling Right

Bryan Cassady
Bryan CassadyManaging Director at Fast Bridge Consulting
The facts
The ABCs of Scaling Right
•
•
•
•
Deluded
Scared of negatives
Alone
Unclear
Lacking systems
Not making decisions
•
•
•
•
•
•
•
•
The ABCs of Scaling Right
8
personal podcasting
and sharing audio
content
9
personal podcasting
and sharing audio
content
Paypal
Facebook
Flickr
Twitter
How many of my clients interpret
this
Build, measure, learn
Build, measure, learn
Build, measure, learn
Pivot to a Miracle
I believe Miracles seldom happen
idea are built over time
Clayton M. Christensen
The ABCs of Scaling Right
Building new Removing risks
Silver Bullet Lead Bullets
With Others Alone
Your could explain it You need to know the
to your mom business
Deadline new Had deadline before
The ABCs of Scaling Right
The ABCs of Scaling Right
The ABCs of Scaling Right
We build something great, profits will follow How can we make profits out of what we built
80% product development 5% product development
10% getting new users 10% getting new users
5% finding a business model 80% finding a business model
5% other 5% other
100% 100%
We are best in class
We have 15,000 downloads this week
Our server response time is down to .8 seconds
We were listed in TechCrunch last week
Success is on the way
We are best in class
We have 15,000 downloads this week
Our server response time is down to .8 seconds
We were listed in TechCrunch last week
Success is on the way
18
• There are 2 types of entrepreneurs
– Risk takers (they like the macho bit)
– Risk reducers (they like getting house odds)
• A successful entrepreneur will build a strategy that
increases odds of success from
– 10%
– to 20%
– to 50%
The ABCs of Scaling Right
Our propsoal
Nail the
pain
Nail the
solution
Nail go
to Mkt
Nail B.
model
Scale it
(Go !)
Nail it, then scale it…
(companies fail when they miss the
foundations)
Our propsoal
Nail the
pain
Nail the
solution
Nail go
to Mkt
Nail B.
model
Scale it
(Go !)
My analysis
We build something great, profits will follow How can we make profits out of what we built
80% product development 5% product development
10% getting new users 10% getting new users
5% finding a business model 80% finding a business model
5% other 5% other
100% 100%
The ABCs of Scaling Right
The ABCs of Scaling Right
We need ideas for
things we can sell
Define your Request for
help
Let's get paid
Why it is important (the
story)
If we can't find a way to get people to pay
for our service, we have no business
regardless of how great our technology is,
how many people download our product
or how useful it is.
Request 3 ideas to make money that we can test
We are not interested in
A fee for use of the plug-in
People will not pay
Constraints
We have around 250 K to grow the
business, so the solutions need to be low
cost. AND we need to work with partners
The ABCs of Scaling Right
The ABCs of Scaling Right
The ABCs of Scaling Right
The ABCs of Scaling Right
MU = S
F
D
Meaningfully
Unique Ideas!
Leverage
Diversity
Drive out Fear
=
Explore Stimulus
The ABCs of Scaling Right
Stimulus Available # of practical ideas invented
Low Stimulus
Medium Stimulus
High Stimulus
22
38
47
Value of Stimulus
Stimulus Feeds The Brain
Fast & Easier to Find
Harder & Deeper
Thinking Involved
5 Categories for Stimulus Mining
TECH Mining Market Mining Insight Mining Future Mining
3 1 2 4
+
“Gut Instincts and Ideas”5
COMPUTER
Stimulus sets off a CHAIN Reaction!!!
Traditional Model
Individual Brainstorming
draining
Before After
Suck Method
Uses Your Brain Like A
LIBRARY
The ABCs of Scaling Right
The ABCs of Scaling Right
•
•
•
•
•
•
•
Red
Mindset
White
Target
Blue
Method
1 Apple Students Substitute something
2 Starbucks, Journalists
Combine it with
something else
3 Amazon, Bloggers
Adapt something to
it / Modify or
Magnify it
4 Ben&Jerrys, A search company
Put it to some other
use
5 Prius Data company Eliminate something
6 Nike Publisher
Reverse or Rearrange
it
1 2 3 4 5 6 7 8
4 4 3 4 4 6 1 1
Round 1 4 1 6 3 5 1 6 4
6 4 1 5 6 6 3 5
4 3 5 1 2 5 6 3
Round 2 1 6 5 1 6 6 3 4
6 6 2 4 3 6 6 3
2 4 6 2 2 5 2 5
Round 3 3 1 5 5 3 1 2 3 4
1 5 6 2 2 3 4 1
Group
Red
Mindset
White
Target
Blue
Method
1 Apple Students Substitute something
2 Starbucks, Journalists
Combine it with
something else
3 Amazon, Bloggers
Adapt something to
it / Modify or
Magnify it
4 Ben&Jerrys, A search company
Put it to some other
use
5 Prius Data company Eliminate something
6 Nike Publisher
Reverse or Rearrange
it
1/ 1 / 1
Apple = design and simplicity
Students love music
Substitute instead of showing the internet, show
things to buy
A fancy music mix trial list anytime someone
visits a music site with an option to buy on
ITunes
1 2 3 4 5 6 7 8
4 4 3 4 4 6 1 1
Round 1 4 1 6 3 5 1 6 4
6 4 1 5 6 6 3 5
4 3 5 1 2 5 6 3
Round 2 1 6 5 1 6 6 3 4
6 6 2 4 3 6 6 3
2 4 6 2 2 5 2 5
Round 3 3 1 5 5 3 1 2 3 4
1 5 6 2 2 3 4 1
Group
The ABCs of Scaling Right
•
•
•
•
•
•
•
•
•
Name
Headline (in a sentence - what
makes your idea
MEANINGFULLY UNIQUE.)
Problem / Pain
Promise (Make a SPECIFIC or
numeric promise to SOLVE this
problem.)
Proof (Reason to believe)
Profit (How will this make money)
Passion (why are you excited
about this)
Death threat # 1
Action to take
Death threat # 2
Action to take
The 5 Ps
The ABCs of Scaling Right
The ABCs of Scaling Right
The ABCs of Scaling Right
•
•
•
•
•
•
•
–
•
–
The best organizations
have system in place to
promote fast learning
cycles and decision
making
An Innovation sprint at one of my clients
Objectives A weekly learning cycle every week for 10 weeks
To identify new users/ uses of their product
At least 80 new ideas, with 60 killed, 10 merged and 10 in progress
Ask for help Every Monday… key learning presentation, where do we need help now
Build ideas Each Friday a brain-storming session (with new external people)
Communicate
Ideas
One person writes up the ideas
Another lists the death threats
Systems Work on the death threats/ decide ideas to kill
External experts to validate/ give feedback on all ideas
An 10 minute standing meeting every morning
Rotataing leadership : lead, communicate, kill
•
Ask for help Be honest, be open, be candid
Build ideas Get people involved (diversity) , get stimulus
Communicate
Ideas
Clarify the idea, so anyone can understand
Identify death threats up-front
Systems Build learning cycles and get going (FAST !)
Repeat and repeat to remove risks (there will always be new ones)
An incredible focus on the positive => Get candid, talk about your issues
A continual search for silver bullets => Learn to look for lead bullets
Scared to ask for help => Ask and ask again for help
If they ask, too much done internally => Bring in external
What they want to do lacks clarity /
focus
=> Get clarity
Lack of systems / Lack of urgency => Keep the heat on
Avoid tough decisions and stay in a
business too long
=>
Weekly and if possible, daily
decision cycles
Our propsoal
Nail the
pain
Nail the
solution
Nail go
to Mkt
Nail B.
model
Scale it
(Go !)
You’re ready to scale when you’ve
removed the risks…
The right way is step by step…
The ABCs of Scaling Right
1 of 58

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The ABCs of Scaling Right

  • 9. 9 personal podcasting and sharing audio content Paypal Facebook Flickr Twitter
  • 10. How many of my clients interpret this Build, measure, learn Build, measure, learn Build, measure, learn Pivot to a Miracle I believe Miracles seldom happen idea are built over time
  • 13. Building new Removing risks Silver Bullet Lead Bullets With Others Alone Your could explain it You need to know the to your mom business Deadline new Had deadline before
  • 17. We build something great, profits will follow How can we make profits out of what we built 80% product development 5% product development 10% getting new users 10% getting new users 5% finding a business model 80% finding a business model 5% other 5% other 100% 100% We are best in class We have 15,000 downloads this week Our server response time is down to .8 seconds We were listed in TechCrunch last week Success is on the way We are best in class We have 15,000 downloads this week Our server response time is down to .8 seconds We were listed in TechCrunch last week Success is on the way
  • 18. 18 • There are 2 types of entrepreneurs – Risk takers (they like the macho bit) – Risk reducers (they like getting house odds) • A successful entrepreneur will build a strategy that increases odds of success from – 10% – to 20% – to 50%
  • 20. Our propsoal Nail the pain Nail the solution Nail go to Mkt Nail B. model Scale it (Go !) Nail it, then scale it… (companies fail when they miss the foundations)
  • 21. Our propsoal Nail the pain Nail the solution Nail go to Mkt Nail B. model Scale it (Go !) My analysis
  • 22. We build something great, profits will follow How can we make profits out of what we built 80% product development 5% product development 10% getting new users 10% getting new users 5% finding a business model 80% finding a business model 5% other 5% other 100% 100%
  • 25. We need ideas for things we can sell
  • 26. Define your Request for help Let's get paid Why it is important (the story) If we can't find a way to get people to pay for our service, we have no business regardless of how great our technology is, how many people download our product or how useful it is. Request 3 ideas to make money that we can test We are not interested in A fee for use of the plug-in People will not pay Constraints We have around 250 K to grow the business, so the solutions need to be low cost. AND we need to work with partners
  • 31. MU = S F D Meaningfully Unique Ideas! Leverage Diversity Drive out Fear = Explore Stimulus
  • 33. Stimulus Available # of practical ideas invented Low Stimulus Medium Stimulus High Stimulus 22 38 47 Value of Stimulus Stimulus Feeds The Brain
  • 34. Fast & Easier to Find Harder & Deeper Thinking Involved 5 Categories for Stimulus Mining TECH Mining Market Mining Insight Mining Future Mining 3 1 2 4 + “Gut Instincts and Ideas”5
  • 35. COMPUTER Stimulus sets off a CHAIN Reaction!!!
  • 36. Traditional Model Individual Brainstorming draining Before After Suck Method Uses Your Brain Like A LIBRARY
  • 40. Red Mindset White Target Blue Method 1 Apple Students Substitute something 2 Starbucks, Journalists Combine it with something else 3 Amazon, Bloggers Adapt something to it / Modify or Magnify it 4 Ben&Jerrys, A search company Put it to some other use 5 Prius Data company Eliminate something 6 Nike Publisher Reverse or Rearrange it
  • 41. 1 2 3 4 5 6 7 8 4 4 3 4 4 6 1 1 Round 1 4 1 6 3 5 1 6 4 6 4 1 5 6 6 3 5 4 3 5 1 2 5 6 3 Round 2 1 6 5 1 6 6 3 4 6 6 2 4 3 6 6 3 2 4 6 2 2 5 2 5 Round 3 3 1 5 5 3 1 2 3 4 1 5 6 2 2 3 4 1 Group
  • 42. Red Mindset White Target Blue Method 1 Apple Students Substitute something 2 Starbucks, Journalists Combine it with something else 3 Amazon, Bloggers Adapt something to it / Modify or Magnify it 4 Ben&Jerrys, A search company Put it to some other use 5 Prius Data company Eliminate something 6 Nike Publisher Reverse or Rearrange it 1/ 1 / 1 Apple = design and simplicity Students love music Substitute instead of showing the internet, show things to buy A fancy music mix trial list anytime someone visits a music site with an option to buy on ITunes
  • 43. 1 2 3 4 5 6 7 8 4 4 3 4 4 6 1 1 Round 1 4 1 6 3 5 1 6 4 6 4 1 5 6 6 3 5 4 3 5 1 2 5 6 3 Round 2 1 6 5 1 6 6 3 4 6 6 2 4 3 6 6 3 2 4 6 2 2 5 2 5 Round 3 3 1 5 5 3 1 2 3 4 1 5 6 2 2 3 4 1 Group
  • 46. • • • • Name Headline (in a sentence - what makes your idea MEANINGFULLY UNIQUE.) Problem / Pain Promise (Make a SPECIFIC or numeric promise to SOLVE this problem.) Proof (Reason to believe) Profit (How will this make money) Passion (why are you excited about this) Death threat # 1 Action to take Death threat # 2 Action to take The 5 Ps
  • 52. • – • – The best organizations have system in place to promote fast learning cycles and decision making
  • 53. An Innovation sprint at one of my clients Objectives A weekly learning cycle every week for 10 weeks To identify new users/ uses of their product At least 80 new ideas, with 60 killed, 10 merged and 10 in progress Ask for help Every Monday… key learning presentation, where do we need help now Build ideas Each Friday a brain-storming session (with new external people) Communicate Ideas One person writes up the ideas Another lists the death threats Systems Work on the death threats/ decide ideas to kill External experts to validate/ give feedback on all ideas An 10 minute standing meeting every morning Rotataing leadership : lead, communicate, kill
  • 54.
  • 55. Ask for help Be honest, be open, be candid Build ideas Get people involved (diversity) , get stimulus Communicate Ideas Clarify the idea, so anyone can understand Identify death threats up-front Systems Build learning cycles and get going (FAST !) Repeat and repeat to remove risks (there will always be new ones)
  • 56. An incredible focus on the positive => Get candid, talk about your issues A continual search for silver bullets => Learn to look for lead bullets Scared to ask for help => Ask and ask again for help If they ask, too much done internally => Bring in external What they want to do lacks clarity / focus => Get clarity Lack of systems / Lack of urgency => Keep the heat on Avoid tough decisions and stay in a business too long => Weekly and if possible, daily decision cycles
  • 57. Our propsoal Nail the pain Nail the solution Nail go to Mkt Nail B. model Scale it (Go !) You’re ready to scale when you’ve removed the risks… The right way is step by step…