2011 Asug Mi Mobility 2011 1014 V F


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This presentation from the November 2011 ASUG Michigan chapter meeting discusses the changing role for executives given the pressures for mobile device computing. Includes a customer reference to a Bring Your Own Device (BYOD) program.

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2011 Asug Mi Mobility 2011 1014 V F

  1. 1. ] Increase Stakeholder Adoption by Leveraging Mobile Platform Applications  William Newman, CMC Managing Principal Newport Consulting Group
  2. 2. [ Agenda  Learning Points  About the Speaker and Firm  Where are We? (No, really)  The Changing Role of Executive Sponsors  Executive-friendly Cloud Computing Models  Communication Best Practices  Defining Guiding Principles  Engaging the team  A Practical Check-list  Wrap-up / References / Key Points Real Experience. Real Advantage. 2
  3. 3. [ About the Speaker William D. Newman, CMC, MBA, SA  ASUG Recognized Influencer  EPM, GRC, Sustainability  Member, SAP Sustainability Executive Advisory Council  Certified Management Consultant (since 1995)  Public Speaker (ASUG, Insider, TEDx, others)  SAP Press Author  Numerous articles on program oversight, stakeholder engagement  Twitter (william_newman) Real Experience. Real Advantage. 3
  4. 4. [ About the Firm  Newport Consulting Group is an independent consulting firm founded in 2005 and managed by several leading directors from DMR Consulting Group and strategy firm Booz & Company  Our clients enjoy working with our experienced professionals who deliver large firm capabilities with a boutique firm culture  We function as top-end, high-touch advisors to our F500, Inc 5000 and GT25 clients  We help SAP partners RUN BETTER Real Experience. Real Advantage. 4
  5. 5. [ Where Are We? M-commerce has been slow to make inroads against traditional channels. That appears finally about to change. The next 18 months will be critical as companies position to scale. - Booz & Company, M-Commerce Comes of Age (August, 2011) The proliferation of mobile technologies and the increase in cloud computing represent the two most significant megatrends. - Oxford Economics, Digital Megatrends 2015: The Role of Technology in the New Normal Market (March, 2011) Real Experience. Real Advantage. 5
  6. 6. [ Where Are We Going? Real Experience. Real Advantage. 6
  7. 7. [ No, Really Where Are We Going? 1 Mature markets - particularly introduction of 4G into US / NA markets - will allow for greater use of corporate functions and consumer experience. 2 Developing regions - No or little current infrastructure, initial As growth matures in need will be for basic services such as financial saturated 4G markets such management, banking, as Asia (Japan) and EU, US / B2C and B2B commerce. NA market resembles more They will only know life of a “developing” market. “in the cloud.” Real Experience. Real Advantage. 7
  8. 8. [ What Does this Mean for Apps?  Applications vary in complexity, from enhanced reality to administrative – biz applications are mostly administrativeLower complexity Example applications Banking, travel and expenses, basic commodity purchases, tracking and Administrative monitoring of purchases and deliveries, basic workflows Business analytics, performance Predictive management, sensitivity analysis, logistics, transport management, mobile surgery (viewing / commenting) Augmented reality, interactive learning, Enhanced on demand mobile execution (m2m), mobile surgery, prescription fulfillment (execution)Greater complexitySource: InfoStretch, SAP, Newport Consulting Group analysis Real Experience. Real Advantage. 8
  9. 9. [ The Changing Role of Executive Sponsors  Explosion of Mobile  Sarbanes-Oxley  Cool Factor  Multi-task, multi-use, multi-threading …  Need for Security (yours not theirs) This means: If you want to get a project approved you stand a better chance if there is a mode or channel of mobility you can sell your boss (and their boss, and so on ...) Real Experience. Real Advantage. 9
  10. 10. [ Executive Sponsors Impact Others Shift Conflict ImpactSource: Rapid Consulting, as modified by Newport Consulting Group. Real Experience. Real Advantage. 10
  11. 11. [ Executive Friendly Cloud Computing Models  Some emerging “quick hits” for dubious executives:  Expense Approval  Travel Approval  Document routing  Process approvals (PPAP, APQP)  Carbon OnDemand (GHG Demand Forecast)  Sales OnDemand (Sales Demand Forecast)  Some emerging trends  Business ByDesign  Hybrid solutions (on premises w/ cloud) Real Experience. Real Advantage. 11
  12. 12. [ Hybrid Solution Example SharePoint StreamWork Operations Costing Sales & Mktg Customer Group Served BOBJ BOBJ Intelligence Planning & Profitability & Dashboards Base & PB Analysis Cost Mgt (Xcelcius) Reports (PCM) Forecasting & Enhanced Forecasting Model & Scenarios in Saphran / Excel Roll-ups (actual financials) & ConnectBase Consolidation (Sales & Volumes-ERP & EDI) BW / Data Warehouse Saphran Data Warehouse SAP other ERP (actual), EDI (short term customer Source Systems guidance), and source systems Real Experience. Real Advantage. 12
  13. 13. [ Another Hybrid Solution Example  Mobile Sustainability  Field notes captured in SAP StreamWork  Connector to SAP BusinessObjects Strategy Management and / or Updated partner performance BusinessObjects Sustainability Downstream partner metrics Performance Management updates progress against metrics, target KPIsSource: InfoStretch, SAP, Newport Consulting Group analysis Real Experience. Real Advantage. 13
  14. 14. [ Communication Best Practices  “Conference Room” Pilots  BYOD programs Create  Rapid / multiple rendering cycles Render  Executive Alignment POCs Use Real Experience. Real Advantage. 14
  15. 15. [ Use of Guiding Principles  As with any systems initiative, “guiding principles” are boundaries or “big rules” that keep your efforts on track, value oriented, and MBO relevant  Often times these principles can be distilled into sound bites or “elevator speak” to keep different user groups consistently informed, and counteract the “grapevine effect” Real Experience. Real Advantage. 15
  16. 16. [ Engaging the Team Mobility requires a number of players both from business and from IT. SAP’s Sybase Unwired Developers Platform (SUP) offers many alternatives for cloud-based and hybrid solutions. Internal Stakeholders UsersPlatform Partners Source: Rapid Consulting, as modified by Newport Consulting Group. Real Experience. Real Advantage. 16
  17. 17. [ The 5-Item Checklist / Pitfalls to Avoid 1. Don’t over promise then under deliver 2. Don’t let your apps lapse 3. Don’t try to be something you’re not 4. Only release it when it is ready 5. Don’t over-think the developmentSource: Five Pitfalls to Avoid when Developing Mobile Apps, Mashable, 2010. Real Experience. Real Advantage. 17
  18. 18. [ Learning Points Some key take-aways:  Define who in the organization is responsible for creating versus rendering content, maintaining the apps  The executive landscape is changing. Develop a working relationship with stakeholders for continual engagement  Communicate! As with any change initiative, “communicate, communicate, communicate!”  Leverage integration tools in specific use cases and across platforms, or not at all  Remember the five key check-list items for successful mobile engagement Real Experience. Real Advantage. 18
  19. 19. [ More on BYOD and Change Management  Mobile computing offers inroads to executives, profit models for SAP customers  Tips, trends, ideas and the airline story  http://searchsap.techtarget.com/news/1280100071/Mobile- computing-offers-inroads-to-executives-profit-models-for-SAP- customersMobile-computi  Jesse Jacoby, William Newman - Contributors Real Experience. Real Advantage. 19
  20. 20. [ Your turn! Real Experience. Real Advantage. 20
  21. 21. [  Thank you for participating. Please remember to complete and return your evaluation form following this session. For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc ] [ ASUG Michigan Chapter ASUG Mobility SIG Real Experience. Real Advantage. 21