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<ul><li>Tricks of the trade </li></ul><ul><li>Telling Difficult Conversations in Creative Environments ~ IA Summit 2009


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Tricks of the trade Telling a good story and aligning it with your audience Seeing other perspectives/agendas Picking your battles: knowing when to turn on the passion Setting expectations/context Setting action items: the art of what do we do now? Avoiding distractions, even if timely and relevant Deflecting responsibility Asking good questions Letting others be right Letting others have their say Encouraging discussion Finding out what stifles people Channeling other people

Published in: Education, Business
  • exceptional presentation..convinced me to have a hardlook at my business model..brilliant
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