SAP SD Overview


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SAP SD Overview

  1. 1. Sales and Distribution (SD) Overview
  2. 2. SD FI Sales & Financial Distribution Accounting MM CO Materials Controlling Mgmt. PP AM R/3 Production Fixed Assets Planning Mgmt. SM EC Service Enterprise Manage- Controlling ment QM Integrated Solution PS Quality Management Client / Server Project System PM WF Plant Maintenance Open Systems Workflow HR IS Human Industry Resources Solutions
  3. 3. SD • Mechanisms to execute the business processes used in the selling, shipping and billing of products and services • Tightly coupled data flow to the other SAP modules — Integration • Flexible and robust functionality that is tailored through configuration
  4. 4. SD Components Master Foreign Data Trade Sales Sales Sales Info Support System Shipping Billing Transportation
  5. 5. SD Overview — Master Data • Detailed information about customers, materials and business partners • Flexible data structures that support the business environment • Specialized master data to support sales order processing
  6. 6. SD Overview — Sales Support • Provides the functionality to support the staff involved in business development and customer service processes • Primary functions – Sales Prospects – Contact Persons – Competitors and Competitive Products – Sales Activities – Direct Marketing
  7. 7. SD Overview — Sales • Primary base for • Sampling of functions customer order – Inquiries & Quotes management – Sales Orders – Returns • Highly customizable – Contracts & Scheduling • Sophisticated pricing Agreements – Consignment • Integrated ATP – Rush Orders & Cash Sales • Integrated credit – Back Orders & Subsequent management Deliveries – Credit & Debit Memo Requests
  8. 8. SD Overview — Shipping • Main functions – Picking, Packing & Inventory management – Generate Shipping Documents • Transportation Management – Routes – Transportation Scheduling • Delivery Scheduling, Returns Deliveries & Stock Transfer
  9. 9. SD Overview — Billing • Invoice Generation — automatic or manual • Comprehensive set of billing functions • Linked documents — e.g. invoice & credit memo • Real-time integration with finance (FI) • Fully integrated and comprehensive pricing
  10. 10. SD Overview — S I S • Flexible tool that allows one to collect, consolidate, and utilize data from sales and distribution processing • A component of the Logistic Information System (LIS)
  11. 11. Transportation Foreign Trade
  12. 12. Sales & Distribution - Process Flow -
  13. 13. Supply Chain Process Customer Order Picking Goods Issue Final Payment Accounts Receivable Billing
  14. 14. SAP Process Steps Sales Sales Quotation Order Shipping Delivery Post Goods Picking Note Issue Billing Billing Post FI Incoming A/R Payment
  15. 15. Sales — Inquiry & Quotation • Support pre-sales processes • Are time sensitive • Automatic availability check • Automatic pricing • No impact to FI • Can be used as reference documents
  16. 16. Sales — Sales Order • Core of customer • Automated standard order management functions ... – availability check • No impact to G/L – MRP updating • Can reference – pricing existing documents – credit check • Copies key – delivery scheduling information from – export control master data – shipping & route determination
  17. 17. Shipping — Delivery Note • Initiates the shipping process • Control document for shipping processes — maintains status of each processing step • Re-confirms: availability, credit, foreign trade, delivery scheduling • Facilitates transportation planning
  18. 18. Shipping — Picking & Packing • Picking: Physical activity of moving goods from the warehouse for further processing (packing, loading) • Packing: Determines packing materials and packing details • Advanced processing includes, e.g. batch mgmt., serial number control
  19. 19. Shipping — Post Goods Issue • Completes the shipping process • Typically performed when customer takes ownership • Updates inventory • Updates G/L accounts – Cost of goods sold – Inventory
  20. 20. Billing • Generate customer invoice • Updates FI – Customer account – G/L accounts: revenue, discount, etc. • Applies relevant pricing • Updates customer credit
  21. 21. Sales & Distribution - Organizational Structures -
  22. 22. Sales Organization Client 860 Pastime Corporation Company Code CC00 Domestic Sales Europe Asia Pacific Sales Organization Sales Organization Sales Organization So00 EURO APAC Direct Wholesale Retail Wholesale Wholesale Distribution Channel Distribution Channel Distribution Channel Distribution Channel Distribution Channel DI WH RE WH WH Baseball Softball Baseball Softball Baseball Softball Baseball Cricket Baseball Division Division Division Division Division Division Division Division Division BB SB BB SB BB SB BB SB BB
  23. 23. Sales Organization • Sells and distributes products, negotiates terms of sales and is responsible for these business transactions • Critical organization element to the definition of business markets • A business transaction is linked to one Sales Organization
  24. 24. Distribution Channel • Identifies how products and services reach the customer • Can be assigned to one or more Sales Organizations
  25. 25. Division • Often times used to define product line distribution • Organization level to which customer specific information and requirements are maintained — e.g. pricing, partial delivery • Assigned to one or more Sales Organizations
  26. 26. Sales Area • Organizational element comprised of: – Sales Organization – Distribution Channel – Division • Will be used to link together the organizational aspects of sales to customers • Used for statistical analysis
  27. 27. Sales Area Domestic Sales Sales Organization SO00 Direct Wholesale Retail Distribution Channel Distribution Channel Distribution Channel DI WH RE Baseball Softball Baseball Softball Baseball Softball Division Division Division Division Division Division BB SB BB SB BB SB
  28. 28. Sales Area Domestic Sales Sales Organization SO00 Direct Wholesale Retail Distribution Channel Distribution Channel Distribution Channel DI WH RE Baseball Softball Baseball Softball Baseball Softball Division Division Division Division Division Division BB SB BB SB BB SB
  29. 29. Sales Office • Typically defines a territory or market area • Linked to one or more Sales Areas • Optional organization structure
  30. 30. Internal Sales Organization Domestic Sales Area Western Eastern Sales Office Sales Office
  31. 31. Sales Group • Sales Group – Sub-division of a sales office, territory or market
  32. 32. Sales Person • Sales Person – Defined in HR — Personnel Admin. – Specifically defines an individual rather than a position (sales rep.) in sales processing
  33. 33. Internal Sales Organization Domestic Sales Area Western Eastern Sales Office Sales Office Southwest Northwest Southeast Northeast Sales Group Sales Group Sales Group Sales Group Sales Sales Sales Sales Sales Person Person Person Person Person
  34. 34. Shipping Point & Loading Point • Shipping Point – Location that performs all delivery related activities – Assigned a factory calendar – A delivery can be processed from only one shipping point • Loading Point – A subdivision of the shipping point used for more specialized handling
  35. 35. Shipping Organization S io u x F a lls PLANT PT00 F r e ig h t D o c k E x p re s s E x p o rt S h ip p in g P t S h ip p in g P t S h ip p in g P t SP00 Q U IK EXPT D ock #1 D ock #2 D ock #3 D ock #2 L o a d in g P t L o a d in g P t L o a d in g P t L o a d in g P t D1 D2 EX XP
  36. 36. Sales & Distribution - Master Data -
  37. 37. SD Master Data - Core Elements r me M ate sto Master ria Cu l Data Pricing
  38. 38. Material Master — Sales: sales org. 1 -General Data Basic Data 1 - 2 Basic Unit of Measure Classification Division Sales: sales org. 1 - 2 Sales: general/plant Material Group Purchasing Sales Unit Foreign Trade: Import Data Sales: text Delivering Plant Purchase order: text Cash discount MRP 1 - 4 -Tax data Forecasting Storage 1 - 2 Country Warehouse Management 1 - 2 Tax category Quality Management Tax classification Accounting 1 - 2 Costing 1 - 2 -Quantity stipulations Min. order quantity Min. delivery quantity Delivery unit
  39. 39. Material Master — General Data Base Unit of Measure The Base Unit of Measure is the unit of measure in which stocks are managed within your company. Division You may enter the Division which your product is in for sales (defaults if entered in the Basic data screen). Material Group A (freely definable) key that’s used to group several materials or services for analysis/reporting as well as search by match code. Sales Unit This is the unit of measure in which the material is sold, if different from the base unit of measure. Delivering Plant Plant, from which the material is available for sale. This is a default value only.
  40. 40. Material Master — Tax data & Quantity stipulations Tax data Country Country Tax category Taxes, applicable to this material (e.g. Federal, State taxes in US, VAT in GB) Tax classification taxable, exempt Quantity stipulations Min. order quantity Min. quantity a customer can order (in base unit of measure). Min. delivery quantity Min. delivery quantity to a customer. Delivery unit Only multiples of this number will be delivered to the customer.
  41. 41. Material Master — Sales: sales org. Basic Data 1 - 2 Classification Sales: sales org. 1 - 2 -Grouping terms Sales: general/plant Purchasing Foreign Trade: Import Data Matl statistics group Sales: text Material pricing grp Purchase order: text Volume rebate group MRP 1 - 4 Acct assignment grp Forecasting Storage 1 - 2 Commission group Warehouse Management 1 - 2 Item Category group Quality Management Accounting 1 - 2 Costing 1 - 2
  42. 42. Material Master — Grouping terms Matl statistics group Helps to determine which data the system updates in the Logistics Information System (LIS). Material pricing grp A way to group materials with similar pricing conditions. Volume rebate group A material can be assigned to a volume rebate group (e.g. Low Rebate, High Rebate) if the material qualifies for rebate. Acct assignment grp A grouping of materials with the same accounting requirements (used to determine revenue and sales deduction accounts) Commission group Several materials can be assigned to the same commission group, if the commission sharing between representatives is the same for these materials (e.g. Rep.A: 6%, Rep.B: 10%, Rep C: 12%). Item Category groupA grouping of materials, that helps the system determine the Item Category. Item Category determines how a specific item is processed by system. E.g. a text item is not relevant for pricing.
  43. 43. Material Master — Sales: general/plant Basic Data 1 - 2 Classification General data Sales: sales org. 1 - 2 Base unit Sales: general/plant Gross weight Purchasing Foreign Trade: Import Data Net weight Sales text Avail. Check Purchase order: text Shipping data (times in days) MRP 1 - 4 Trans. Grp Forecasting LoadingGrp Storage 1 - 2 Warehouse Management 1 - 2 Packaging material data Quality Management Matl grp ship. matls Accounting 1 - 2 General plant parameters Costing 1 - 2 Negative stock
  44. 44. Material Master — General data & Shipping data (times in days) General data Base unit The Base Unit of Measure is the unit of measure in which stocks are managed within your company. Gross weight In Base Units of Measure. Net weight In Base Units of Measure. Avail. Check Tells the system when to do an availability check, as well as which MRP elements (such as purchase orders, reservations) to include in the check. Shipping data (times in days) Trans. Grp Transportation groups are groups of materials that have the same transportation requirements. For example, all goods that need refrigeration. Loading Grp Loading groups define materials that have the same loading requirements, such as forklift truck, or crane.
  45. 45. Material Master — Packaging material data & General plant parameters Packaging material data Matl grp ship. matls, or Material group shipping materials Freely definable group name, which is used to indicate groups of materials with similar shipping materials, such as liquids or bulk, for example. General plant parameters Negative stock Check mark indicator, which specifies whether negative stock is allowed at that plant.
  46. 46. Material Master — Sales texts Basic Data 1 - 2 Classification Sales: sales org. 1 - 2 Sales: general/plant - Sales texts Text Purchasing specific to Foreign Trade: Import Data the material Sales text Purchase order: text and in an MRP 1 - 4 appropriate Forecasting language. Storage 1 - 2 Warehouse Management 1 - 2 Quality Management Accounting 1 - 2 Costing 1 - 2
  47. 47. Account Groups • Account group determines which fields are to be used in defining customer master data
  48. 48. Field Status Field status controls the use of each field within the customer master determining whether a field is required, optional, suppressed or display only Field status controls are also relevant to a specific activity — create, change, or display
  49. 49. Sales & Distribution - Customer Master -
  50. 50. Customer Master G e n e ra l D a ta S a le s & D is tr ib u tio n Com pany Code D a ta D a ta
  51. 51. Customer Master • Centralized data for both SD & FI • Segmented into three sections – General data - address & communication – Company code data (FI) - banking and payment information related to FI – Sales data (SD) - pricing, delivery, output • The sales data is specific to one sales area and is therefore dependent on the sales organization
  52. 52. Customer Master by Sales Area Customer • Sales Organization • Distribution Channel • Division
  53. 53. Customer Master — Address & Communication General Data — Address Customer Name Search Term Street address, City, Postal code, Country Language General Data — Communication Telephone, Fax, Data numbers
  54. 54. Customer Master — Control Data General data — Control data Account control : Vendor, Authorization Trading partner, Group key Tax information : Tax codes, Fiscal address Country code, City code VAT N, Tax jurisdiction code Equalization tax, Sole proprietor Tax on sls/pur. Reference data / area : International Locator No. Industry: Transport Zone Express station Train station Location code
  55. 55. Customer Master — Marketing General Data — Marketing Classification : Nielsen ID Customer classification Industry Industry codes Operating figures : Annual sales Number of employees Fiscal year variant Sales prospecting : Legal status
  56. 56. Customer Master — Payment Transactions General Data — Payment Transactions Bank details Country Bank Key Account holder Bank Account Control Key Collection
  57. 57. Customer Master — Unloading Point General Data — Unloading points Unloading point Customer factory calendar Default Unloading Point Goods receiving hours
  58. 58. Customer Master — Foreign Trade General Data — Foreign trade Country key for export control of customer Table of Denial Orders list (TDO) Special Designated Nationals list (SDN) Diversion High Risk Profile list (DHRP) Usage and Classification
  59. 59. Customer Master — Contact Persons General Data — Contact persons Name Telephone number Department First name Form of address (e.g. Mr., Ms.) Function
  60. 60. Customer Master — Accounting Company Code Data Information Accounting Information Accounting info Reconciliation Account Sort key Head office Interest calculation Interest indicator Interest calculation frequency Last key date Reference data Buying group
  61. 61. Customer Master — Payment Company Code Data Transactions Payment Transactions Payment data: Payment terms Tolerance group Automatic Payment Transactions: Payment methods Alternative payer Lockbox
  62. 62. Customer Master — Correspondence Company Code Data Correspondence Dunning data : Dunning procedure Dunning recipient Correspondence : Account number at customer Customer user Payment notices to : Customer Sales Accounting Legal
  63. 63. Customer Master — Insurance Company Code Data Insurance Export credit insurance : Policy number Institution number Amount insured Valid until Lead months Deductible
  64. 64. Customer Master — Sales Sales Data — Sales area Sales order : Sales district Sales office Sales group Order probability Item proposal Account at customer Pricing / Statistics: Price group Customer pricing procedure Price list type Customer statistical group
  65. 65. Customer Master — Shipping S & D Data — Shipping Shipping : Delivery priority Shipping conditions Delivering plant Order combination Batch split allowed Partial Delivery: Complete delivery Partial delivery of item Maximum part deliveries
  66. 66. Customer Master — Billing S&D Data — Billing Billing section : Manual invoice maint. Rebate Pricing Billing schedule Invoice list schedule Delivery and payment terms : Incoterms Payment terms Accounting : Account assignment group Taxes: Tax requirements for the customer
  67. 67. Customer Master — Partner Functions S&D Data — Partner functions The different partners are assigned • SP Sold-to-party • BP Bill-to-party • PY Payer • SH Ship-to-party • … additional Partner function(s)
  68. 68. Assigning Additional Partners — Siesta Baseball League - Vera Cruz, NM — Sold-to : 10018 Sold-to Bill-to : 10018 Payer : 10018 Bill-to Payer Ship-to Ship-to : 10018 — Siesta Baseball League - Vera Cruz, NM — Sold-to : 10018 Bill-to : 10018 Sold-to Payer : 10018 Ship-to : 10018 Bill-to Payer Ship-to Ship-to Ship-to : 10249 - Bakersfield, CA
  69. 69. Sales & Distribution - Business Partners -
  70. 70. Business Partners • Defines all of the parties involved in a business transaction and differentiates between their roles — customer, carrier, employees, customer contact, etc. • Through customizing the system automatically assigns partners to the customer master and to transactions Sold-to Ship-to Bill-to Payer
  71. 71. Business Partners • The system creates these four business partners by default. All four are required. • All four may be the same or may be different. • Since these are automatically assigned partners you may need to add additional partners to carry out your business transactions. Sold-to Ship-to Bill-to Payer
  72. 72. Business partners — Sold-to • Customer that orders the goods • Can perform all Sold-to primary partner Ship-to functions — sold-to, ship-to, payer, bill-to Bill-to • Primary type of Payer business partner • Cannot be linked to other sold-to partners
  73. 73. Business partners — Ship-to • Party that receives the goods Sold-to • Can be created as an independent partner Ship-to and linked to one or Bill-to more sold-to partners Payer
  74. 74. Business partners — Bill-to • Party that receives the invoice Sold-to • Can be created as an independent partner Ship-to and linked to one or Bill-to more sold-to partners Payer
  75. 75. Business partners — Payer • Party that sends the payment Sold-to • Can be created as an independent partner Ship-to and linked to one or Bill-to more sold-to partners Payer
  76. 76. Business Partners — Example Sold-to Sold-to Ship-to Bill-to Ship-to Ship-to Payer Ship-to Ship-to Ship-to
  77. 77. Sales & Distribution - Pricing -
  78. 78. Pricing • “World-class” functionality • Highly customizable & extendible • One of the most complex features of SAP • Used to determine the net price for a material or an order
  79. 79. Pricing Process • Standard pricing calculates the gross price, then applies discounts, surcharges and applicable taxes to arrive at the final price final price = gross price - discounts + surcharges + taxes • Cost-plus pricing determines the base cost and applies the appropriate discounts, surcharges and taxes final price = cost - discounts + surcharges + taxes
  80. 80. Pricing Components • Pricing is based on a matrix of predefined and custom elements • Delivered element groups (a.k.a. conditions) – Prices – Discounts & Surcharges – Freight – Taxes
  81. 81. Pricing Procedure • In short, the mechanism used to arrive at the final price • Considers all of the applicable pricing conditions, e.g. material price, customer discount • Is assigned by: sales area, sold-to party and sales document type (e.g. sales order)
  82. 82. Pricing Procedure • The pricing procedure uses what SAP calls “the condition technique”. • The pricing condition technique starts with the: – Pricing Procedure which looks at – Conditions which use – Access Sequences which accesses – Condition tables which point to – A price, discount or other condition ($)
  84. 84. Price Agreements • Simple price • Detailed price agreements agreements – product – pricing scales – customer – rebates – customer & material – customer expected – customer group & price material
  85. 85. Specialized Master Data • Customer Material Info. Record • Item Proposal • Listing & Exclusion • Product Substitution
  86. 86. Customer/Material Info. Record • Defines a customer alias for a material & description, for example: Material # : Glove Customer # : Pastime Glove • Can further define attributes of the material, shipping and partial delivery information specific to the product and customer • Referenced in the sales order using the Ordering Party overview
  87. 87. Item Proposal • Used to define frequently ordered combinations or special assortments of products and quantities • Either products or products with quantities can be selected during order entry • An item proposal can be defined for a customer via the customer master record
  88. 88. Material Listing & Exclusion • Used to control what products are available for a customer or group • Material Listing — defines products that can be sold to a customer • Material Exclusion — defines products that cannot be sold to a customer
  89. 89. Product Substitution Material Determination • Enables automatic or manual substitution of materials during sales order processing • Examples: – substitute a standard product with a promotional material – substitute based on a customer preference – substitute based on selection list (manual)
  90. 90. Customizing For Transactions Shipping Functions • Shipping Point Determination – The shipping point is determined for each line item based on the shipping point determination – shipping point = shipping condition + loading group + delivering plant
  91. 91. Customizing For Transactions Shipping Functions • Route Definition – Route to be traveled and the transit time – Generic routes can be used to simply define transit time • Route Determination Proposed route = shipping point + destination country + transportation zone + shipping condition
  92. 92. Sales & Distribution - Transactions -
  93. 93. Business Document Types Inquiry Returns Quotation Contract Sales Order Consignment Scheduling Cash Sale Agreement Returnable Rush Order Packaging Debit Memo Credit Memo
  94. 94. Order Processing Functionality • Delivery scheduling • Availability check • Transfer of requirements to MRP • Pricing • Credit check • Shipping point & route determination • Foreign trade & license processing • Document flow
  95. 95. Delivery Scheduling • Automatic scheduling of essential shipping activities ... Calculated using defined activity times ... Resulting in scheduled activity dates • Determined using backward and forward scheduling rules
  96. 96. Delivery Scheduling • Structure of sales documents Header Line item # 1 Schedule line # 1 Schedule line # 2 Line Item # 2 Schedule line # 1
  97. 97. Delivery Scheduling — Terminology • Transportation lead time — time required to schedule transportation • Pick/Pack time — time required for picking and packing • Load time — time required to load • Transit time — time required to transport goods from shipping point to ship-to
  98. 98. Backward Scheduling 25 Order Material Transp. Loading Goods Requested Date Availability Sched. Issue Delv. Date 25th 26th 27th 28th 29th 31st Transp Loading Transit . Time Time Sched. (1 day) (2 days) Time (1 day) Pick & Pack Time (2 days)
  99. 99. Forward Scheduling 27 Material Order Transp. Goods Requested Availability Date Sched. Loading Issue Delv. Date 26th 27th 27th 28th 29th 31st Transp. Loading Transit Sched. Time Time 1 Time (1 day) (2 days) (1 day) New Delv. Date Pick & Pack Time (2 days)
  100. 100. Availability Check • Determines the material availability date • Considers inward and outward movement of inventory — customizable • Influences partial deliveries by – proposing a quantity that can be delivered on the requested date (complete delivery) – determines the earliest date for full delivery – determines the number and dates for partial deliveries to fulfill the order
  101. 101. Availability Check • In determining the material availability date the system can include specific stocks if selected, such as: – Safety stock – Stock in transfer – Quality inspection stock – Blocked stock – Restricted use stock
  102. 102. Transfer of Requirements to MRP • Ordered quantities are passed to MRP (MM) • Controlled by the schedule line category • Blocking of documents can affect requirements passing — delivery block
  103. 103. Credit Check • Efficient means to implement credit management • Integrated with FI — via credit control area • Automatically alerts when a credit check fails • Comprehensive credit management reporting
  104. 104. Shipping Point & Route Determination • A shipping point is determined for each line item — shipping point determination • A delivery can only be processed from one shipping point • Routes - route to be traveled & transit time are determined using customized rules • Routes can be used to simply define transit time
  105. 105. Foreign Trade & License Processing • Predefined trade areas — NAFTA, EU • Automated reporting for trade areas • Automated controls – license management – embargo lists – control by customer, country, product, point in time
  106. 106. Shipping
  107. 107. Shipping Overview • Comprehensive functionality to support picking, packing and loading functions • Work list and deadline monitoring • Functions with backorder processing • Tightly coupled to the MM and FI modules • Facility for transportation management
  108. 108. Shipping Overview Order Order Order Order Delivery Order Delivery Delivery Delivery Delivery Order Partial Complete Combination Delivery Delivery
  109. 109. Shipping Overview • Delivery creation activities – checks order and materials to determine if a delivery is possible — delivery block, incompleteness – confirms availability – confirms export/foreign trade requirements – determines total weight & volume
  110. 110. Shipping Overview • Delivery creation activities – generates packing proposal – considers partial deliveries – updates route assignment – assigns picking location – determines batches – updates sales order — status, delivery qty
  111. 111. Deliveries & Delivery Notes • The Delivery Note – Initiates the delivery process – Control mechanism for the process – Changes to delivery are allowable - products, quantities Picking Delivery Packing Note Status Loading Post Goods Issue
  112. 112. Delivery Due List • Produces a work-list of deliveries • Encompasses deliveries and transfers • Can be scheduled to run in batch • Automatically combines deliveries
  113. 113. Picking • Quantities based on delivery • Assigned date when picking should begin • Automated storage location assignment • Supports serial number tracking and batch management • Integrated with Warehouse Management (WM)
  114. 114. Packing • Identifies which packaging is to be used for specified products • Identifies and updates accounts associated with returnable packaging • Tracks the packed product by container • Insures weight/volume restrictions are enforced
  115. 115. Goods Issue • Event that indicates the change in ownership of the products • Reduces inventory • Automatically updates the G/L accounts • Ends the shipping process and prevents changes to the shipping documents
  116. 116. Goods Issue Inventory Cost of goods sold General ledger 750 750
  117. 117. Billing Overview • Automated invoicing based on sales orders and/or deliveries • Functionality for processing credit/debit memos and rebates • Integration with FI & CO-PA • Updates customer’s credit data • Can create pro forma invoices
  118. 118. Automatic Account Assignment • Defines the G/L accounts that billing entries are posted to — revenue, deduction, freight charges Applicati Conditi Chart Sale Cust Accou G/L on on Type of s Acct nt Key Accou Accoun Org. . nt ts Grp. V KOFI CHRT S 01 ERL 6100 Oxx 00 From From From From From From From Sales Table Sales Sales Customer Pricing Table Doc. Doc. Doc. Master Proc
  119. 119. Billing Methods Delivery Invoice Separate invoice Order per delivery Delivery Invoice Delivery Collective Order Delivery Invoice Invoice Order Delivery Invoice Invoice Order Delivery Split Invoice
  120. 120. Billing Documents • Explicitly specify documents • Billing due list — builds a worklist of invoices that should be generated • Automatic posting to FI
  121. 121. Billing Documents Revenue Customer A/R recon. General 2000 2000 2000 ledger
  122. 122. Billing Plans • Periodic — total amount for a planned billing period • Milestone — distributing the total amount over multiple billing dates - typically used with the project system (PS) • Installment — evenly proportioned amounts and defined payment dates • Resource related — consumed resources such as service or consulting
  123. 123. SD Milestone Billing Sales Sold-to : QAZ Industries Delivery Date : 06/20/97 Order Material : 546-dk1 Generator Price : $300,000 Billing Description % Value Billing Milestone Billing date block status 11/20/96 Contract 10 30,000 - x x Billing 01/20/97 Assembly 40 120,000 - x x Plan 04/20/97 Operational 40 120,000 x x 05/20/97 Acceptance 10 30,000 x x 06/20/97 Final invoice -- -- x
  124. 124. Outline Agreements • Contracts • Schedule Agreements
  125. 125. Contracts • Defined quantities and validity period for a customer • The contract is fulfilled by orders placed against the contract - release orders • Contracts are automatically updated through release order processing • Pricing can be assigned to a contract
  126. 126. Contracts Contract Target Qty: 900 Release Order Order Qty: 700 Order Qty: 200 . . . Contract Target Qty: 900 Release Order Order Qty: 750 Order Qty: 150
  127. 127. Scheduling Agreements • Defines specific product quantities and delivery dates for a customer • Schedule lines and processed through standard delivery processing • Availability check is performed during creation and quantities are passed to MRP • System automatically updates delivered quantities
  128. 128. Scheduling Agreements Scheduling Agreement Delivery 5/10 100 Date Qty Delivery 05/15 100 6/10 100 06/15 100 Delivery 07/15 200 7/10 200 08/15 300 Delivery 8/10 300
  129. 129. Backorders Backorder Processing Rescheduling
  130. 130. Backorders • Backorder processing – determines which orders have unconfirmed quantities by customer or material – sort the orders according to priority – assign available stock to outstanding orders or reassign confirmed quantities to high- profile orders
  131. 131. Backorders • Rescheduling – updates the orders with the results of the availability check – can be used to manage the distribution of available inventory when demand is greater than supply • Best if run in batch mode, rescheduling can be very time consuming
  132. 132. Customer Returns Return Order Goods Receipt Quality Inspection Credit Memo
  133. 133. Customer Returns 1 Order Delivery Invoice Returns Return to 2 Return Delivery Inventory 3 Credit Memo
  134. 134. Customer Returns • Returns document – Billing block can be proposed – Use the Order reason field to identify the reason for the return – Full access to pricing and ability to re-price • Return delivery – Issues a goods receipt to place material into inventory
  135. 135. Customer Returns • Credit memo – Billing block must be cleared from Return – Posts to FI – Can be processed in batch (background) – Can be processed collectively (grouped)
  136. 136. Output & Text
  137. 137. Communication — Output Printed Bar Coded Documents Documents FAX SAP Email Document EDI Workflow
  138. 138. Communication — Output • Output — traditional forms or electronic communications produced for internal or external partners • Assigned to business partners & sales documents • Definable media — EDI, fax, print • Highly customizable — Sapscript
  139. 139. Communication — Text • Texts are used for internal and external communication • Created for business partners, materials, header or item level of sales documents — order, delivery, billing, picking lists
  140. 140. SIS Overview • Flexible information system designed to support business planning, forecasting and reporting • Pre-defined catalog of performance measures and reports • On-demand access to reports and exceptions • Data maintained in a separate database
  141. 141. Logistics Information System • Inventory Management • Purchasing • Sales and Distribution • Production • Plant Maintenance • Quality Management
  142. 142. Inventory Information System Standard Analysis • Material • Plant • Storage Location • MRP Controller • Material Groupings
  143. 143. Purchasing Information System Standard Analysis • Material • Vendor • Material Group • Purchasing Group • Purchasing Documents
  144. 144. Sales Information System Standard Analysis • 5 Pre-defined drill-down reports – Customer – Material – Sales Organization – Shipping Point – SD Documents
  145. 145. Production Information System Standard Analysis • Product Group • Material • Work Center • Production Resources and Tools
  146. 146. Reporting Tools • Value display - absolute or percentage • Top N - top 10, top 100, etc. • Sorted - ascending or descending • ABC • Classification • Graphics - 2D, 3D