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Continuous Discovery - UX Centre Stage, 2018

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Continuous Discovery - UX Centre Stage, 2018

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How do we move forward without knowing exactly where we’re going or how we’ll get there? This talk is about managing uncertainty, complexity, and change in any role. We’ll cover different types of research methods and competing schools of thought, including Lean and Agile development, Design Sprints, and emerging practices like ResearchOps. We’ll also talk about professional growth and personal discovery. Because the best research tool isn’t any method or technique, it’s a desire to learn.

How do we move forward without knowing exactly where we’re going or how we’ll get there? This talk is about managing uncertainty, complexity, and change in any role. We’ll cover different types of research methods and competing schools of thought, including Lean and Agile development, Design Sprints, and emerging practices like ResearchOps. We’ll also talk about professional growth and personal discovery. Because the best research tool isn’t any method or technique, it’s a desire to learn.

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Continuous Discovery - UX Centre Stage, 2018

  1. 1. Continuous Discovery @brian_frank UX Centre Stage | October 20, 2018
  2. 2. My Background: • UX Research & Strategy at Res.im since 2015. • IT Industry Research & Advisory, 2011-2015. • Writing publicly about uncertainty & change since 2008. brian@res.im brianfrank.ca/newsletter linkedin.com/in/brnfrnk
  3. 3. Everything is research. learning
  4. 4. 1. VALUE-FOCUSED 2. SMALL BATCHES 3. TIMEBOXED 4. VISIBLE 5. SYSTEMATIZED 6. ITERATIVE 7. PURPOSEFUL
  5. 5. IT’S OK NOT TO KNOW. IT’S NOT OK NOT TO CARE.
  6. 6. 1.VALUE-FOCUSED
  7. 7. Source: Jeff Patton
  8. 8. IMPORTANCE CONFIDENCE
  9. 9. 2.SMALL BATCHES
  10. 10. “If you know almost nothing, almost anything will tell you something.”
  11. 11. 2ND ITERATION1ST ITERATION
  12. 12. 3RD ITERATION 4TH ITERATION 1ST ITERATION 2ND ITERATION
  13. 13. 3.TIMEBOXED
  14. 14. Work expands to fill time… Parkinson’s Law
  15. 15. Work expands to fill time… shrinks to fit
  16. 16. Mon Tue Wed Thu Fri Map Sketch Decide Prototype Test
  17. 17. Recruit Test Build
  18. 18. Recruit Test Build
  19. 19. 4.VISIBLE
  20. 20. “A well-tended wall keeps research insights and user needs constant in the collective ‘mind’ of the project team.” - Kate Towsey
  21. 21. Image Source: GOV.UK
  22. 22. 5.SYSTEMATIZED
  23. 23. Recruiting & Scheduling Learning Planning Reporting & Remembering
  24. 24. Planning Recruiting & Scheduling Learning Reporting & Remembering
  25. 25. Planning Recruiting & Scheduling Learning Reporting & Remembering Planning Recruiting & Scheduling Learning Reporting & Remembering Recruiting & Scheduling Learning Planning ning Reporting & Remembering Plann Repor Reme
  26. 26. Source: Aurelius
  27. 27. "Humans desire certainty, and science infrequently provides it.”
  28. 28. “Trust but verify."
  29. 29. 6.ITERATIVE
  30. 30. “Mount Stupid” “Mount Seemore” Knowledge Confidence
  31. 31. VERIFIED FACTS UNTESTED ASSUMPTIONS KNOWN QUESTIONS BLIND SPOTS
  32. 32. “We would be better served if we thought less about whether we are confident… and more about how confident we are.”
  33. 33. Think in gradients.
  34. 34. 7.PURPOSEFUL
  35. 35. Knowledge Confidence Early Career Mid Career Senior Level
  36. 36. Knowledge Confidence Early Career Mid Career Senior Level
  37. 37. Explore Evaluate Adapt
  38. 38. “Vulnerability is not weakness, and the uncertainty, risk, and emotional exposure we face every day are not optional.”
  39. 39. EVERYTHING’S EXPERIMENTAL.
  40. 40. @brian_frank brian@res.im brianfrank.ca/newsletter @brian_frank Thank you!

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