3. Buy festival tote
for Coachella
next weekend
11:15pm
On the bus,
read about
Coachella lineup
8:42am
Use flashlight app to
find dropped earring
11:09pm
At bus stop, listen
to new music
playlist
8:30am
At work, book
Coachella tickets
11:36amOn bus, check email
for sales this
weekend
5:29pm
Browse festival
styles on
YouTube
7:15pm
Wake up and
check today’s
weather
6:50am
At lunch, play
Scrabble while
waiting in line
1:33pm
Use maps to get
directions to
Creole food truck
1:13pm
150X
per day
Kleiner Perkins Caufield Byers, May 2013
6. Cathy breaks her milk
frother while doing dishes.
She quickly turns to her phone
to find a replacement.
Meet Cathy
bodum milk frother
7. Meet Erica
Erica wants to move into
a bigger home. The long
process advances over
many stolen moments.
mortgage calculator
8. 20%
increase in mobile's
share of online sessions
18%
decrease in time
spent per visit
29%
increase in mobile
conversion rates
Google Analytics aggregated data, 2014-2015 for April 1-14, US
Google Analytics aggregated data, 2014-2015 for April 1-14, US
Google Analytics aggregated data, 2014-2015 for April 1-14, US
12. ONE-STEP-AT-A-TIME
MOMENTS
Erica, 32
MARKETING IMPLICATION:
Give consumers the information
they need, across devices, to
earn their trust and their
purchase.
Erica wants to advance her
dream of owning a new home.
AUDIENCE
10:14am, on a mobile device
CONTEXT
INTENT