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distributed: of systems and teams

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http://bridgetkromhout.com/speaking/2015/operability/

Published in: Software, Technology
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distributed: of systems and teams

  1. 1. @bridgetkromhout distributed: of systems and teams Bridget Kromhout
  2. 2. @bridgetkromhout Bridget Kromhout lives: Minneapolis works: Pivotal podcasts: Arrested DevOps organizes: devopsdays was: ops @ DramaFever, 8thBridge
  3. 3. @bridgetkromhout distributed systems free-association game aphyr.com/tags/Jepsen
  4. 4. @bridgetkromhout CA CP AP AvailabilityConsistency Partition Tolerance
  5. 5. @bridgetkromhout
  6. 6. @bridgetkromhout tl;dr: distributed systems are complex
  7. 7. @bridgetkromhout tl;dr: distributed systems are complex let’s talk distributed teams
  8. 8. @bridgetkromhout I live over 3,000 kilometers from the Pivotal San Francisco office. (It’s probably definitely fine.)
  9. 9. @bridgetkromhout …especially as the whole team is distributed.
  10. 10. @bridgetkromhout distributed != remote
  11. 11. @bridgetkromhout So, where do I work? I have a co- working space membership…
  12. 12. @bridgetkromhout … I’m a regular at my favorite café…
  13. 13. @bridgetkromhout …or airplanes…
  14. 14. @bridgetkromhout …and I sometimes even work at home.
  15. 15. @bridgetkromhout people > tools
  16. 16. @bridgetkromhout xkcd.com/1254/
  17. 17. @bridgetkromhout xkcd.com/1254/
  18. 18. @bridgetkromhout synchronous
  19. 19. @bridgetkromhout asynchronous
  20. 20. @bridgetkromhout “Durable communication exhibits the same characteristics as accidental, convenient communication in a co-located space. The powerful difference is how inclusive, transparent, and reliable it is.” caseywest.com/durable-communication/ Casey West
  21. 21. @bridgetkromhout Group chat: we use Slack But anything you like works If you all use it. a slack haiku
  22. 22. @bridgetkromhout some meetings aren’t meant to be synchronous ^
  23. 23. @bridgetkromhout Lower-bandwidth communication… …needs more handshaking.
  24. 24. @bridgetkromhout Set clear expectations.
  25. 25. @bridgetkromhout Let the team know when you’ll be unavailable…
  26. 26. @bridgetkromhout …even though WFH can usually be inferred.
  27. 27. @bridgetkromhout Tell the team what you’re doing.
  28. 28. @bridgetkromhout Tell the team what you’re doing. (Nobody can see you’re working on slides.)
  29. 29. @bridgetkromhout Tell the team what you’re doing. (Nobody can see you’re working on slides.) (Again.)
  30. 30. @bridgetkromhout Tell the team what you’re doing. (Nobody can see you’re working on slides.) (Again.) (Still.)
  31. 31. @bridgetkromhout Misunderstandings happen. Over-communicate. It’s better than being hurt or angry for no reason.
  32. 32. @bridgetkromhout be explicit about decisions you’re making
  33. 33. @bridgetkromhout be explicit about decisions you’re making ask for help
  34. 34. @bridgetkromhout
  35. 35. @bridgetkromhout Screencapping PDFs is the new emailing PDFs.
  36. 36. @bridgetkromhout Common Ground and Coordination in Joint Activity Klein, Feltovich, Bradshaw, Woods (2004)
  37. 37. @bridgetkromhout distribute decision-making
  38. 38. @bridgetkromhout distribute decision-making (over)-communicate
  39. 39. @bridgetkromhout distribute decision-making (over)-communicate resolve conflicts as they arise
  40. 40. @bridgetkromhout
  41. 41. @bridgetkromhout “The game has changed.” Andrew Clay Shafer
  42. 42. @bridgetkromhout “The game has changed.” Andrew Clay Shafer what if distributed teams are a competitive advantage?
  43. 43. @bridgetkromhout Thank you.

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