Managing Conflict and Aggression, workshop for councillors

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A 'politics workshop' presentation on different approaches to managing conflict and aggression in situations councillors face. Delivered to councillors in Cambridgetshire CC in March 2011.

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Managing Conflict and Aggression, workshop for councillors

  1. 1. Bridget Harris Workshop for Councillors Dealing with Conflict and Aggression March 1 st 2011
  2. 2. - your experiences - presentation and discussion - group work - wrap up Dealing with Conflict and Aggression outline of workshop
  3. 3. your experiences who was involved? how did you feel about the situation? How did they feel? What did you do? What do you feel you could have done differently? what was the outcome?
  4. 4. What is conflict?
  5. 5. Who should deal with conflict?
  6. 6. Recognising influencing styles and methods
  7. 7. Recognising conflict and aggression in others ?
  8. 8. Be safe Don't go it alone Be prepared General principles
  9. 9. Some of the different models for approaching conflict Mediation & Community b Involvement Pro-social modelling cbbcbc Brief Encounters cbbcbc
  10. 10. Recognising and managing conflict
  11. 11. The importance of listening
  12. 12. depends how you ask...
  13. 13. What are the signs of good/bad listening? ?
  14. 14. group work
  15. 15. carehome scenarios village roads Why are the individuals involved in a dispute / generating conflict? Why are they talking to you? What are they trying to get out of their interaction with you and others? What are you trying to get out of it? What actions / behaviours will lead to the most positive outcome?
  16. 16. conclusions ?
  17. 17. Bridget Harris [email_address] March 1st 2011

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