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Bridge pt 2011


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SAP Learning Management System

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Bridge pt 2011

  1. 1. Bridge People and Technology <br />2011<br />
  2. 2. Agenda<br />Corporate Overview <br />E-learning Overview<br />FlowHow – Content Creation (for SAP / Other Systems, Non System Based)<br />KnowHow – LMS / Learning Portal<br />Integration<br />E1 Implementation Methodology<br />
  3. 3. Corporate Overview<br />Founded in July 1999<br />Specialist elearning and training company<br />Designed and develop both tools and methodologies to ensure measurable sustainable results<br />Ongoing updates to tools and methodologies based on both client requests and industry standards<br />Staff complement of 30 (permanent and contractors)<br />Finalist Technology Top 100 Awards 2003 <br />Offices in Cape Town and Johannesburg<br />
  4. 4. Structure of Bridge<br />
  5. 5. Client Overview: Local and Global<br /><ul><li>Caltex (Worldwide implementation)
  6. 6. Unesco (Paris)
  7. 7. Sasol (Group Wide Implementation)
  8. 8. Distell
  9. 9. Sappi (Group Wide Implementation)
  10. 10. Engen
  11. 11. COJ (Group wide Implementation – Phakama / Matheo / Non SAP
  12. 12. AMD (Global SAP Rollout)
  13. 13. BodyShop (Global SAP Rollout)
  14. 14. Liberty (FlowHow / Training Delivery)
  15. 15. Transnet (Corporate Wide Agreement)
  16. 16. Brandhouse
  17. 17. Xstrata (Shared Services)
  18. 18. Ricardo (Global Rollout)</li></li></ul><li>What is elearning?<br />“E-learning is built from processes, products, services and technologies—but it is none of these things. Instead it is a strategic approach to learning in the corporation. Without a robust business-driven strategy to guide implementation and delivery, e-learning is bound to fail.”<br /> – Don Morrison from E-LEARNING STRATEGIESHow to Get Implementation and Delivery Right First Time<br />
  19. 19. Impacts of E-learning within an Organisation<br />HR<br />Business<br />Operations<br />IT<br />
  20. 20. E-learning Architecture<br />
  21. 21. Introduction to KnowHow /FlowHow and E1 Methodology<br />Learning and Performance Management System and Learning Portal ( KnowHow)<br />KnowHow <br />KnowHow Scheduler<br />KnowHow Integrator (Integrates with SAP and other ERP Systems)<br />Content Development Toolkit (FlowHow)<br />FlowHow Database driven LCMS- One Source for all content<br />FlowHow Developer - Distributed Content Development Toolkit <br />Develop – Elearning Content, Classroom Materials , Instructor Guides.<br />
  22. 22. Introduction to KnowHow / FlowHow and E1 Methodology<br /><ul><li>FlowHow Developer - Distributed Content Development Toolkit
  23. 23. Develop - SOP’s Blue Prints
  24. 24. Develop – Topic Based elearning Courses ( e.g. Health and Safety)
  25. 25. Integrate with LMS (based on Job Roles in courses)</li></ul>Implementation Methodology ( E1)<br />Incorporates<br />Instructional Design<br />Rollout Strategy<br />Assessment <br />Impact – Success <br />
  26. 26. Content Development – What Makes up Content<br />Contextual Information<br />Transactions<br />Business Processes<br />Documents<br />Overviews<br />Assessments<br />Sustained and Rapid Development and Maintenance<br />Elearning Courses and Online Reference<br />SOP Documents/Blue Prints<br />Instructor Guides<br />Classroom Manuals<br />Simulations<br />Pocket Guide<br />
  27. 27. Content Development<br /><ul><li> I will be drawing the process flows, either in FlowHow or Visio or Aris
  28. 28. Some of the shapes may have relevant information which I will add for the training developer
  29. 29. If I use Visio or Aris, changes in the process flow can be re-imported to ensure the training materials are in sync
  30. 30. I need to quickly but effectively structure a well designed full course, contextualizing all the information
  31. 31. I will add information about the reasoning for the configuration – this will save time for both the training developers as well as the classroom based trainers</li></ul>Business Process Owner or Specialist<br />System Configuration<br />Elearning and Content Developer<br /><ul><li>I will get all my printables from one source and always the latest information
  32. 32. Additionally the Instructor guides will assist with my classroom training
  33. 33. I am able to include any relevant information for the specific course. This will make the Training Developers task easier. I can also QA the course and make the suggested changes to the content</li></ul>Classroom Based Trainers<br />Subject Matter Expert<br />FlowHow<br /><ul><li>As all the materials are “Role Based” which mirrors the Role structure in KnowHow – I know which training is being given to the different roles
  34. 34. I can using KnowHow do readiness evaluations by Job Role and link that to evaluation scores by Role
  35. 35. As all the information is stored on the LCMS, I can manage the courses completed against project plan
  36. 36. I will also be able to graphically report where in the development cycle each course is sitting (available end 2009)
  37. 37. I can add the frequently asked questions which the help desk gets for inclusion into the materials. This I will do from time to time based on the problems the users are calling in with</li></ul>Help Desk<br />Training Project Managers<br />Change Management<br />
  38. 38. How Long Does It Take ?<br />FlowHow 5 <br />Full Business Process e-learning Course<br />Draw Flows <br />Gather and Add All Content – Including Animations , Screen Dumps etc<br />Total Time Required 18 Hours<br />FlowHow – ShowHow’s (Simulation Lessons)<br /> Basic Simulation – 3 hours<br />Add Contextual specific instructions up to - 4 hours<br />Total Time 7 hours<br />
  39. 39. Technical Requirements<br /> <br /> <br /> <br />
  40. 40. KnowHow – LMS & Performance Evaluation System<br />Knowhow manages the following key areas <br />Management<br />Users - KnowHow manages user populations based on Training Roles and Organisational Roles<br />Learning Structures – Learning structures are based on container structures allowing for Job Description / Job Role/ Qualifications/ Sub Qualifications.<br />Courses – Courses are automatically broken down into key components i.e. Overviews, Simulations, Documents, Assessments. <br />Assigning FlowHow courses to Job Roles is simple as Job Role Matching is done automatically<br />Schedules – Classroom/ Elearning or a blend of both<br />
  41. 41. KnowHow – LMS & Performance Evaluation System<br />Deployment <br />Courses are available via a structured My Learning Page giving all details of the course at a glance <br />Context Sensitive Relevant Training / Reference Materials via SAP’s Help Screen<br />My Favorites – User Defined Key Components of a course<br />Via a Portal Hyperlink<br />Pre – requisites (both content and assessment) ensures users are guided through the learning life cycle<br />Scheduling – Caters for Scheduling of Blends i.e. <br />First the user attends a classroom session (at specific dates and times, then they need to complete the elearning course or assessment by a certain date <br />
  42. 42. KnowHow – LMS & Performance Evaluation System<br />Assessment<br />Each course is broken down into components, which can be assessed via access/time or in the case of evaluations by score. <br />Components can be marked as mandatory / optional and course scores are rolled up into sub qualifications and qualifications. <br />Evaluations are database driven allowing for ranking of question difficulties – allowing for true randomisation.<br />Meets NQF Requirements <br />All evaluations / Questions and Results can be printed for Portfolio of Evidence <br />
  43. 43. KnowHow – LMS & Performance Evaluation System<br />
  44. 44. KnowHow – LMS & Performance Evaluation System<br />Notifications<br />Reporting - Learner and Manager (both Line and Function)<br />Reports sort data based on field e.g. (Courses complete by Job Role, by Learner, Assessments, Qualifications)<br />Email Notifications <br />Options Include<br />Email sent to identified Line / Training Managers when assessment attempted / passed / failed<br />Email notification to users when any changes made to component or course<br />Email notifications sent to users / managers when training booked (if training / scheduling module implemented)<br />Certification – When a user passes a qualification a certificate is made available for printing.<br />
  45. 45. KnowHow an Enterprise wide LMS - Integration<br />KnowHow fits into the Enterprise by integrating with the following systems<br />SAP (Via XI or SOAP Interface) <br />KnowHow  SAP <br />Training and Events <br />Qualifications ( Indirectly Talent Management)<br />SAP  KnowHow <br />User Details<br />Job Description<br />DMS (Via KnowHow referencing Hyperlink)<br />E.g Documents , Policies Procedures<br />SSO / LDAP (Single Sign-on)<br />
  46. 46. How Long Does it Take to Implement<br />Implementation Steps<br />Technical Workshop – To define the Technical Landscape <br />Configuration Workshop – Define the parameter driven configuration options for the system<br />Time Required – 1 Day<br />Installation and Configuration<br />Including import of master data<br />Set up of Learning Structures<br />Time Required – 2 Weeks <br />
  47. 47. How much does it cost?<br />KnowHow is based on an end user license fee and is costed on the following<br />Outright Purchase <br />Rental Option <br />Hosted Option<br />
  48. 48. Technical Information<br />
  49. 49. Enterprise Wide Architecture<br />
  50. 50. IT Requirements Continued<br />IT Architecture Requirements Contd<br />
  51. 51. Databases Supported<br /><ul><li>Sybase
  52. 52. Informix
  53. 53. Oracle
  54. 54. Microsoft SQL Server 7.0
  55. 55. Postgres
  56. 56. SAP DB
  57. 57. Interbase
  58. 58. Firebird
  59. 59. MySQL</li></li></ul><li>E1 Methodology – Ensuring it happens<br />
  60. 60. Identify Evaluate Requirements<br />Requirements need to be defined upfront including<br />Development Strategy and Timelines<br />Rollout Strategy <br />Assessment Strategy<br />Change Integration<br />
  61. 61. Training Materials Development<br />Custom Designed SAP Content<br /><ul><li>Using: Courseware
  62. 62. Includes Business Contextualization of Process Flow and Simulation of SAP Lesson</li></ul>Custom Designed Business-based Content<br /><ul><li>Using: Courseware and Flash Animations
  63. 63. Business based courses can be created and enhanced with Flash Animations</li></ul>Custom Designed Media Rich Content<br /><ul><li> Using: Flash, incl. animations, voice-overs, games, video, etc.
  64. 64. Can be used for all types of content, from business based to soft skills, management or hard technical skills </li></li></ul><li>Training Delivery Mechanisms<br /><ul><li>Straight e-learning (No classroom involvement) – effective for large rollouts of Self explanatory courses – Basic Induction, Information security etc.
  65. 65. Classroom Training on the basics, the remainder of the study is done online from the users desktops – effective for systems training
  66. 66. E-learning first then classroom training – effective in courses where the theory can be studied online followed by a workshop where the trainer expects the user to have grasped the basics prior to coming to the classroom.
  67. 67. Classroom training only with online and offline evaluation. This delivery method is useful for areas where practical elements of the training are the key focus e.g. How to drive a forklift truck</li></li></ul><li>Complete SAP<br />Authorization Form<br />Attend Intro to KH Course<br />Go Through KH<br />Training Material<br />SAP R/3 Production<br />Access!!!!!!!<br />Obtain 80% Or More On<br /> All ShowHows & Assessments<br />Run KH Authorization<br />Report<br />Do Experiential Lesson<br />In SAP Training Client<br />Training at COJ<br />
  68. 68. Collect data<br />1<br />Draw KH report & analyze data<br />2<br />Write report<br />3<br />Evaluation – Level 1 Reaction to Training<br />
  69. 69. Draw KH report & analyze data<br />2<br />Write report<br />3<br />Evaluation – Level 2 Learning<br />
  70. 70. EVALUATING APPLICATION OF NEW SKILLS TO JOB<br />1.What specific skills were you taught and encouraged to <br />use during training and e-learning? <br />2.When you left the first classroom training session, how <br />did you feel about going to try out the new skills?<br />3.Are there some skills you have learned during training <br />Enter data<br />2<br />and from your own computer that you find particularly <br />helpful in your job? Please tell us what these are and <br />why you are finding them so helpful.<br />4.Are there some skills you have learned during training <br />and from your own computer you are not using? Please <br />Collect data<br />1<br />explain to us what these are and why you are not using <br />them.<br />3<br />Draw KH report & analyze data<br />Write report<br />4<br />Evaluation – Level 3 Behavior<br />
  71. 71. Formulate baseline measures<br />2<br />Formulate objectives<br />3<br />Establish measurables<br />1<br />Track improvements<br />4<br />Write report<br />5<br />Impact – Level 4 Evaluation<br />
  72. 72. Sustainability<br />Sustainability ensures the materials and learning stays relevant<br /><ul><li>Ensure that in house developers have a procedure to update materials on an ongoing basis
  73. 73. Rollout the elearning across the organization in a phased approach considering the impact on the organization
  74. 74. SLA – Ensures rapid support and maximizes up time</li>