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Pagán, B. J., Rijnen, W., Zhang, Z., Li, Y., & Gredina, N. (2009). Future Workspaces: Supporting Mobile Workers Paper presented at the mLife 2009, Barcelona, Spain.
Changing economies and globalization make it necessary for organizations and their members to be more mobile than ever. Our research reveals that such workers face two major challenges, i.e. disturbance in other time zones and communication fragmentation. The most critical derived user requirements are social acceptability, high ROI (return on investment) of use, and a gentle learning curve.
Our concept, CommUnification, addresses these requirements by combining four main functions into a rich, integrated user experience. These are incoming call handling, unified messaging, subject attachment to voice calls, and one-touch contact information sharing.
To illustrate the concept, use cases and a video prototype were created, which were also used to evaluate the concept. Evaluation revealed that the system is socially acceptable, but the use ROI and learning curve must be studied after further development.