Post Order Design And Development

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A brief presentation on the basic design, development and implementation of post orders for the line security officer.

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  • Always date your post orders with the date on the front page. Keeping the post order book current is important because of changes that may take place such as the installation of a new fence or fire alarm system.
  • Basic accident prevention such as slip and fall prevention, vehicle safety, CPR/First aid and hazard identification reporting can save your organization thousands in lawsuits, days missed from work, CPR/First aid, workman compensation claims and increased insurance premiums. Safety training of line security officers offers one of the largest returns on investment available
  • Post Order Design And Development

    1. 1. Post Order Design, Development and Implementation Brian Taylor, CFE, CPP, PSP
    2. 2. Post Order Design, Development and Implementation <ul><li>In this day and age one of the most neglected items is the design, development and the updating of post orders for line security officer. </li></ul><ul><li>Outdated or no post orders for the line and staff security officers constitutes an unacceptable risk to the organization’s people, property and leaves the organization exposed to onerous law suits. </li></ul><ul><li>Post orders should always be dated with the revision date prominently displayed on the front page and footer. There is nothing worse than picking up a post order book and not knowing if it was revised last week or five years ago. </li></ul>
    3. 3. Post Order Design, Development and Implementation <ul><li>What are post orders? </li></ul><ul><li>Post orders can be described as the written instructions for a security officer to perform when working their assigned post or patrol. </li></ul><ul><li>Key to writing post orders is to identify the type of duty that the officer must perform. Is it a fixed post or is it a patrol, by foot or by vehicle or is the duty some combination of the above? </li></ul>
    4. 4. Post Order Design, Development and Implementation <ul><li>Failure to have well written and current post orders can expose the organization to catastrophic losses including, lives lost, business disruptions and negligence lawsuits. </li></ul><ul><li>The failure to have current post orders for my line security officers is a risk that I personally won’t assume or accept as a security professional. </li></ul>
    5. 5. <ul><li>Security Officers should train and be tested against their post orders. </li></ul><ul><li>Inadequate post orders = Inadequate training. </li></ul><ul><li>Inadequate training is always a train wreck waiting to happen and is one of the biggest liabilities in security today. </li></ul><ul><li>All too often security training is cut as a cost saving measure. </li></ul>Post Order Design, Development and Implementation
    6. 6. Post Order Design, Development and Implementation <ul><li>When was the last time that you reviewed your line security officer’s post orders? </li></ul><ul><li>I would recommend an annual review of the post orders along with scheduled reviews and updates during the year. </li></ul>
    7. 7. Post Order Design, Development and Implementation <ul><li>Typically I use the following format in the design of post orders </li></ul><ul><li>General Orders </li></ul><ul><li>Shift Orders </li></ul><ul><li>Emergency orders and contacts </li></ul><ul><li>Appendances </li></ul>
    8. 8. Post Order Design, Development and Implementation <ul><li>General orders- are instructions in regard to such issues as: </li></ul><ul><li>Basic access control – “Who’s authorized through the post and if or when are they required to depart the area?” </li></ul><ul><li>What are the requirements for access? Company ID, State ID or drivers license, access list? </li></ul><ul><li>Are there special access areas such as high valuable storage or research and development areas that require additional authorization to enter? </li></ul><ul><li>What are the employee, visitor and contractor sign in and out procedures? </li></ul><ul><li>What managers are allowed to grant access and to what areas? </li></ul><ul><li>Basic workplace safety, fire prevention noting areas of poor lighting etc. </li></ul>
    9. 9. Post Order Design, Development and Implementation <ul><li>Shift orders are the officer instructions broken down by shift or patrol. Examples of shift orders could be as follows: </li></ul><ul><li>7:00 AM- 3:00 PM shift- will open the front gate at 8:00 AM. </li></ul><ul><li>3:00 PM- 11:00 PM shift will lock the front gate at 6:00 PM. This shift will conduct an hourly perimeter check starting at 6:30 PM. </li></ul><ul><li>11:00 PM- 7:00 AM shift- will escort the cleaning crew through the main office starting at 11:30 PM. No one is allowed in the research area after midnight, etc. </li></ul>
    10. 10. Post Order Design, Development and Implementation <ul><li>Emergency orders are the instructions to the officers for such topics as: </li></ul><ul><li>Fire alarms </li></ul><ul><li>Emergency medical response procedures </li></ul><ul><li>Power outages </li></ul><ul><li>Elevator entrapments </li></ul><ul><li>Water leaks </li></ul><ul><li>Crime incidents </li></ul><ul><li>Weather emergencies- tornadoes, snow storms etc </li></ul><ul><li>Media arrival to the property </li></ul><ul><li>Workplace violence incidents or threats </li></ul>
    11. 11. Post Order Design, Development and Implementation <ul><li>Every post order book should have a current emergency contact sheet listing whom to call incase of an emergency and in what order. </li></ul><ul><li>Each emergency contact list should have alternative persons to be contacted in case the primary person is unable to be reached. </li></ul>
    12. 12. Post Order Design, Development and Implementation <ul><li>The appendances or attachment section of the post order book may include such items as a properly completed security incident report and key policies from the employee handbook such absenteeism, tardiness, unauthorized use of equipment, organizational code of conduct or code of ethics and non-discrimination in the work place. </li></ul>
    13. 13. Post Order Design, Development and Implementation <ul><li>A five-year, $14 million study of U.S. adult literacy involving lengthy interviews of U.S. adults, the most comprehensive study of literacy ever commissioned by the U.S. government released in 1993 showed that 21% to 23% of adult Americans were not &quot;able to locate information in text. </li></ul><ul><li>A follow-up study by the same group of researchers using a smaller database (19,714 interviewees) was released in 2006 that showed no statistically significant improvement in U.S. adult literacy. </li></ul><ul><li>The 15% figure for full literacy, equivalent to a university undergraduate level, is consistent with the notion that the &quot;average&quot; American reads at a 7th or 8th grade level which is also consistent with recommendations, guidelines, and norms of readability for medication directions, product information, and popular fiction. </li></ul>
    14. 14. Post Order Design, Development and Implementation <ul><li>Tip! </li></ul><ul><li>A picture is worth a thousand words. </li></ul><ul><li>With the use of digital cameras and scanners photos of key locations to be secured or patrolled can be added to the post order book along with a simple caption to aid comprehension. </li></ul><ul><li>Repeat important information more than once in the post order to create redundancy as a safe guard against omission during reading. </li></ul>
    15. 15. Post Order Design, Development and Implementation <ul><li>Post orders should be clear and understandable for the line security officer. I use the following guidelines when writing my post orders. </li></ul><ul><li>Small words- I avoid polysyllables (words with three or more syllables) as much as possible. </li></ul><ul><li>Small sentences- large sentences tend to be confusing. I generally keep my sentences between 15-20 words in a post order. </li></ul><ul><li>I use Times Roman font which is used by most newspapers because of readability. </li></ul><ul><li>I recommend that 12 or 14 size type be used when writing the post orders to aid readability by reducing eye strain and fatigue. </li></ul>
    16. 16. Post Order Design, Development and Implementation <ul><li>After the post orders are completed a basic objective exam should be given to the officers to measure their comprehension of the post orders. </li></ul><ul><li>Officers failing to meet the required score should be retrained and retested. </li></ul><ul><li>Unfortunately some officers may not be able to grasp the material and may have to be shifted to a post that may be more compatible with their skill level. This would be the best course of action for all those involved including the officer. </li></ul>
    17. 17. Post Order Design, Development and Implementation <ul><li>Brian Taylor CFE, CPP, PSP </li></ul><ul><li>The End </li></ul>

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