Smartphone Shootout: Which One is Best?


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Presented at the 2011 ILTA Annual Conference.

Each smartphone has its advocates. Our presenter will discuss the pros and cons of the iPhone, Android, Windows Phone 7 and BlackBerry, and which phone excels (or doesn't) in categories like security, manageability, ActiveSync and more.

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  • For user used to native mail app (or using ActiveSync then switching to Good), this is the #1 complaint I get, that it is a pain to have to open a separate app to get at corporate email. The Good app has come a long way, and is constantly being updated (Good seems to have fallen into a quarterly release schedule for updated builds). That being said, HTML email was just recently added to the app, attachments can be problematic, and the partner who wants to email his pets pictures cannot attach them to a message in Good from the device. Are these dealbreakers? Because Good stores email on the device in an encrypted container, each time the app is launched it must decrypt the container, and when the app is closed, it is re-encrypted. How long is too long? This process takes a few seconds. How long are you willing to wait for security? Licensing Good can be a nightmare – some carriers offer plans with a Good license built in, while other carriers make you purchase licenses direct from Good. You need a separate license for every device you are provisioning – so for the partner who wants to connect is iPhone, his iPad, and just to be safe is iPod Touch, that is three licenses needed. The Good thing about purchased licenses rather than carrier licenses – they never expire. The biggest issue, and in my view the most realistic disadvantage, is the can of worms you may open by inviting a hodge-podge of devices to connect. You will be expected to support and fix every device, whether you know how to or not. You’ll need to establish some guidelines or polices up front on how far you will go – and even then you will still need to figure out why an app won’t launch or install on someone’s Droid.
  • **** There are other players in the market like BoxTone, MobileIron, Zenprise, that do similar, but not exactly the same.
  • Good is BES for everyone else. And it works. Couple this with point #2 and you get support for the devices that your users want to use, rather than supporting only the devices that are convenient for IT. Makes for a much , MUCH, happier user base. The Good app shares a common structure across all the platforms it supports, so a user can go from an iPhone to a Droid to an iPad and the experience will be very similar within the Good ecosystem. The argument for Good is all about security. Good installs an encrypted “sandbox” on the device, and that is where it lives. Nothing else can touch it or use it. It can be wiped out without affecting the rest of the device. It separates work from personal, all on a device that may not be ideal for the corporate environment. Does the Android OS scare you? Good is the answer. Now you can start to craft policies that shift the burden of device ownership away from the enterprise and onto the user. You want the latest and greatest toy – go ahead, as long as Good will run on it, you can get whatever you want.
  • Smartphone Shootout: Which One is Best?

    1. 1. Smartphone Shootout: Which One Is Best? #CTPG5 Christopher B. Hunt - Sugarman, Rogers, Barshak & Cohen, P.C. Frank Spadafino - Epstein Becker & Green, P.C. Andrew Collier - Ice Miller LLP Jon Coleman - Baker Sterchi Cowden & Rice, L.L.C. Kris Snyder - VoxMobile Jim Haviland - VoxMobile
    2. 2. Agenda• Android• Blackberry• iPhone• Windows Phone 7• Mobile Management with Good
    3. 3. Android Upside• Powerful Processors• Most Prevalent OS• Form Factor Choice• Carrier Choice• Business-Oriented Future
    4. 4. Android Downside• Rooting• Encryption (past)• Versions for every device and carrier• Limited support for central control• Battery Life
    5. 5. Questions• Too many versions to ever be secure?• Too easy to hack?• Enterprise-grade controls?
    6. 6. BlackBerry Upside• Bullet-proof security• Stable• Reliable• Business Oriented• Super Apps• A great phone – not just a phone App• The broadest policy support by 10x
    7. 7. BlackBerry Downside• Not the hottest new thing• Tablets not ready• App shortage
    8. 8. BlackBerry Questions• Still Relavent?• Can they survive?• Apps for Playbook?
    9. 9. iPhone• Best of both worlds – Ease of use – “There’s an app for that” Functionality and Management• Consistency in the device and lack of buyer’s remorse• Removable battery-not – Do you really need it? – Lasts all day with normal life – External batteries are plentiful• Jailbreaking – Not worth it for attorneys • Brick the phone • Can’t get them to learn Word, how are they going to learn to hack the phone? – Few advantages (tethering)• Memory? – 8G maybe, 32G isn’t that more than you need?
    10. 10. iPhone Security• Device protection• Data Security• Network Security• Platform Security• Apple’s Strict control of the apps release for stability and quality of the coding not the functionality—But really, what can’t you find?
    11. 11. iPhone Manageability• Ease of management – Self-service Setup – Enterprise Deployment – Mobile Device Mgmt – Wireless App Distribution – iTune Controls
    12. 12. WindowsPhone7Significant Business Advantages• Email – Full HTML formatting on all messages – All, Unread, Flagged views – Excellent autocorrect / typing suggestions• Mobile versions of Word, Excel, PowerPoint and OneNote are included on all devices• Multiple device types (keyboard/slate/etc)
    13. 13. WindowsPhone7Significant Business Advantages• Excellent interface – Not application centric, information centric – Concept of “Hubs” • People Hub • Pictures Hub • Office Hub – Live Tiles - Home screen provides information • Next appt on calendar tile • Current temperature on weather tile – “Im sorry, Cupertino, but Microsoft has nailed it. Windows Phone 7 feels like an iPhone from the future.” Microsoft Has Out-Appled Apple –Gizmodo
    14. 14. WindowsPhone7Significant Business Disadvantages• Application Support – Third party developers not likely to target WindowsPhone7 platform until market share increases
    15. 15. WindowsPhone7Significant Personal Advantages• People Hub – Facebook contacts in People hub – Facebook updates in “What’s New”• It is a Microsoft product – Tight integration with Hotmail / Windows Live – Xbox Live – ZunePass support ($15/month unlimited music)• Dedicated camera button
    16. 16. WindowsPhone7Significant Personal Disadvantages• It’s not an Apple product – No support for your iTunes media – Inability to interact with Apple media devices such as AppleTV – Inability to share apps with other Apple devices such as iPad or iPod Touch• Less extensive app selection than iPhone platform
    17. 17. WindowsPhone7”Mango” Update• People Hub – Linked-in integration – Contact history information (email, sms, etc)• Email – Conversation view – Set/Change Out of Office messages – Consolidated inbox view (for multiple accts)• Outlook Tasks Wireless Sync• Support for Rights Management• Multitasking
    18. 18. WindowsPhone7”Mango” Update• Voice to text / text to voice• Office 365 Support – SharePoint check-in / check-out / versioning• Bing Scout• IE9 with tabbed browsing and HTML5• Additional security policy enhancements• Twitter integration• Improved Facebook integration (face tagging on photos)
    19. 19. WindowsPhone7Looking Forward• Predicts that WindowsPhone7 will surpass Blackberry and iPhone in market share by 2015
    20. 20. Androids in the Good Environment• Why should you use Good on the Android?• Active Sync vs. Good Technology on the Android.
    21. 21. Benefits of Good on the Android• Control and management features for the firm and IT.• Enhanced Security of Data.• Ease of use for the end users.• Ease of administration and some troubleshooting features too.
    22. 22. Considerations of using Good on anAndroid• Data plan costs vary by carrier and device.• How are the users paying for service?• Should you standardize on Android?
    23. 23. Good Mobile MessagingDisadvantages2. Separate email application on device3. May not be as fully featured as native email app4. “takes too long to load” + other user perceptions5. Licensing can be a headache6. Opens door to potential support headaches if allowing all manner of devices for corporate messaging
    24. 24. Good Mobile MessagingWhy would I choose Good over BES, or overnative Exchange ActiveSync?
    25. 25. Good Mobile MessagingAdvantages2. Like BES for non-RIM hardware3. Works on most of the popular phones today: iPhone/iOS, Android 2.1+, Windows Mobile 6.5, PalmOS, SymbianOS/Nokia4. Common app structure across all supported phones5. Separate email application on device – provides a secure “sandbox” for corporate data6. Opens door for less restrictive hardware requirements for corporate messaging thanks to encrypted data both at rest on device and in transmission.
    26. 26. Thank YouQuestions?