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Be Great on the Job

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Be Great on the Job

  1. 1. Great on the Job BE GREAT ON A NEW (OR ANY) JOB BRAZEN CAREERIST – FEBRUARY 14, 2012
  2. 2. <ul><li>Author </li></ul><ul><li>HBR blogger </li></ul><ul><li>Entrepreneur </li></ul><ul><li>Investment banker </li></ul><ul><li>Peace Corps Volunteer </li></ul><ul><li>EPA analyst </li></ul><ul><li>Exxon Mobil Intern </li></ul>A LITTLE ABOUT ME
  3. 3. MAKE PEOPLE LOVE YOU YOUR GOAL
  4. 4. HOW?
  5. 5. AGENDA
  6. 6. THE GOTJ PROCESS
  7. 7. SHARE INFORMATION THE FOOLPROOF DOWNLOAD PART ONE
  8. 8. <ul><li>“ If I had more time, I would have written a shorter letter.” </li></ul><ul><li>— Mark Twain </li></ul><ul><li>“ Don’t bury the lead.” —Journalistic principle </li></ul>
  9. 9. PROJECT BETTER CHIP TIMELINE <ul><li>You are putting together a timeline for a re-branding campaign for Pringles potato chips </li></ul><ul><li>You have 24 hours to get it to Michael (your department head) to get his sign off before getting it back to your client tomorrow </li></ul><ul><li>With a final document in hand, you drop by Michael' s office to give him a heads up about the key points </li></ul>
  10. 10. PROJECT BETTER CHIP TIMELINE <ul><li>Key Points </li></ul><ul><li>Client presentation meetings are scheduled for Wednesday </li></ul><ul><li>Print and TV ad production is to be completed by next Friday </li></ul><ul><li>We' re working backwards from a campaign launch date of October 1 </li></ul><ul><li>I need to send the timeline to the client tomorrow for approval and need your comments by tonight/early tomorrow if possible </li></ul>
  11. 11. Good download? Bad download?
  12. 12. ACTION STRATEGY The Punch line <ul><ul><li>Key Facts / Supporting </li></ul></ul><ul><ul><li>Highlights </li></ul></ul>Follow up / Action Items
  13. 13. PROJECT BETTER CHIP DOWNLOAD <ul><li>Punch Line </li></ul><ul><li>I want to update you on the Project Better Chip timeline—we're ready to send to the client and I need you to review / sign off on the document before tomorrow </li></ul><ul><li>Key Facts / Supporting Highlights </li></ul><ul><li>We are working backwards from a campaign launch date of October 1 </li></ul><ul><li>Client presentation meetings are scheduled for Wednesday </li></ul><ul><li>Print and TV ad production is to be completed by next Friday </li></ul><ul><li>Follow Up / Action Items </li></ul><ul><li>Please let me know if you have any changes or need any additional information </li></ul>
  14. 14. PEOPLE WILL LOVE YOU IF… <ul><li>You don't confuse a data dump with a download </li></ul><ul><li>You are consistent and concise </li></ul><ul><li>You acknowledge outstanding items when you have missing information </li></ul>
  15. 15. GET HELP (AND SOUND SMART) PART TWO
  16. 16. <ul><li>“ What separates those who achieve from those who do not is in direct proportion to one's ability to ask for help.” </li></ul><ul><li>— Donald Keough, Chairman, Allen & Company, former Chairman, Coca Cola Company </li></ul>
  17. 17. STRATEGIC PLAN <ul><li>The Situation </li></ul><ul><li>You've been asked to put together a strategic plan for a client's digital marketing campaign </li></ul><ul><li>You have never written a strategic plan before </li></ul><ul><li>You're not exactly sure where/how to start </li></ul><ul><li>What do you do? </li></ul>
  18. 18. ACTION STRATEGY
  19. 19. EXAMPLE LANGUAGE <ul><li>Resources / Guidance </li></ul><ul><li>Do you have any recent / good examples? </li></ul><ul><li>Do you have a template in mind or an outline to follow? </li></ul><ul><li>Is there anyone you think I should speak to? </li></ul><ul><li>Interim Steps / Milestones </li></ul><ul><li>I'd like to put together a list of key sections for you to take a look at first </li></ul><ul><li>Why don't I put together an outline for you before starting a full draft? </li></ul><ul><li>I'll draft some bullet points for us to discuss </li></ul>
  20. 20. PEOPLE WILL LOVE YOU IF… <ul><li>You ask for / get what you need to do a good job </li></ul><ul><li>You turn in a better deliverable! </li></ul>
  21. 21. GET GOOD ASSIGNMENTS PART THREE
  22. 22. <ul><li>&quot;A lot of people in business say they have twenty years ’ experience, when in fact all they really have is one year's experience, repeated twenty times.” </li></ul><ul><li>— Hugh MacLeod, Author, Ignore Everybody </li></ul>
  23. 23. HEALTH CARE MANAGER <ul><li>The Situation </li></ul><ul><li>You've just started as a manager at a healthcare services company </li></ul><ul><li>You want to show your team that you're a go getter and you want to jump right in </li></ul><ul><li>What should you do? </li></ul>
  24. 24. LEARN
  25. 25. EXAMPLE LANGUAGE <ul><li>Learn a new skill </li></ul><ul><li>I'd like to learn more about optimizing ER procedures, why don't I take a crack at putting together a revised flow chart for SOP? </li></ul><ul><li>Excel at something you're good at </li></ul><ul><li>I 'd be happy to draft the report on operating efficiencies within the surgical unit, I worked closely with surgery all year </li></ul><ul><li>Assist a teammate by taking something off his/her plate </li></ul><ul><li>We have a lot to prepare for next week's meeting with the administrators, why don't I put together an agenda? </li></ul>
  26. 26. EXAMPLE LANGUAGE <ul><li>Redirec t unwanted tasks </li></ul><ul><li>I've spent a lot of time working on electronic medical records lately, I'd like some more interaction with doctors and staff. What if I conduct the doctor/patient surveys this quarter? </li></ul><ul><li>Create Networking opportunities </li></ul><ul><li>I'd really like an opportunity to work with the nursing staff in the next few months, please let me know if they're looking for anyone on rotation </li></ul><ul><li>Dave, I'd love to get involved with you on the steering committee </li></ul>
  27. 27. YOUR PERSONAL MATRIX
  28. 28. PEOPLE WILL LOVE YOU IF… <ul><li>You take the reigns and manage your career </li></ul><ul><li>You move up the learning curve on your own </li></ul>
  29. 29. GET REAL FEEDBACK PART FOUR
  30. 30. HOW AM I DOING?
  31. 31. 100% APPROVAL RATING You're doing great!
  32. 32. THE GOAL OF FEEDBACK <ul><li>Make the feedback as useful as possible for you </li></ul><ul><li>Make the process as easy as possible for the person delivering feedback </li></ul>
  33. 33. DEVELOPMENT ASSOCIATE <ul><li>The Situation </li></ul><ul><li>You recently joined the development team at a non-profit </li></ul><ul><li>You've been asked to write a grant proposal for an education reform project ; you've never written one before </li></ul><ul><li>You'd like to get some feedback on your performance </li></ul><ul><li>What do you do? </li></ul>
  34. 34. WHEN DO YOU ASK FOR FEEDBACK? <ul><li>Outset of project? </li></ul><ul><li>After a key deliverable? </li></ul><ul><li>After completing the project / assignment? </li></ul><ul><li>In the beginning!! </li></ul>
  35. 35. ACTION STRATEGY
  36. 36. EXAMPLE LANGUAGE <ul><li>Plant a Seed / Ask in advance </li></ul><ul><li>Andrew, this is the first proposal I'm putting together and I'd love your opinion / feedback on how I do as we go through this process </li></ul><ul><li>Would it be possible to sit down with you once we're underway to get some feedback… </li></ul><ul><li>Schedule the Conversation </li></ul><ul><li>I know we spoke earlier this month about getting some feedback, could we go ahead and schedule a time to discuss? </li></ul><ul><li>Now that we ’re about half way through the process, I was wondering if we could set up a time…. </li></ul>
  37. 37. EXAMPLE LANGUAGE <ul><li>Be specific in your ask </li></ul><ul><li>I'd love your thoughts on how I'm doing putting the first draft of the proposal together </li></ul><ul><li>How do you think I did highlighting our key services in the proposal? </li></ul><ul><li>I'm working hard to keep everyone up to date and in the loop throughout the process—would love your thoughts on that as well </li></ul><ul><li>What other areas of development do you think I should be focusing on? </li></ul>
  38. 38. PEOPLE WILL LOVE YOU IF… <ul><li>You don't put them on the spot </li></ul><ul><li>You give them something to react to (vs. &quot;how am I doing?) </li></ul><ul><li>You message to them that you care about their opinion/feedback/judgment </li></ul>
  39. 39. PUTTING IT ALL TOGETHER <ul><li>The sum of all interactions will combine to create a collective impression of you by others </li></ul><ul><li>It is in your control to make people love you every day in every workplace interaction </li></ul><ul><li>Perception is arguably as important as reality </li></ul>
  40. 40. <ul><li>Q&A </li></ul>
  41. 41. THANK YOU WWW.FACEBOOK.COM/GREATONTHEJOB TWITTER: @GREATONTHEJOB LINKEDIN.COM/IN/JODIGLICKMAN [email_address] WWW.GREATONTHEJOB.COM
  42. 42. SHAMELESSSELF PROMOTION

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