We also pride ourselves on our customer service…leads on to verbatim slide.
http://www.wired.com/insights/2013/06/7-habits-of-highly-effective-social-leaders/Those ideas are: collaboration, customer focussed design, creating a virtuous circle of product, being human (a human voice), measure it, start small, build incrementally, iterate. Brand messaging aligning with customer perception; complementing traditional research methods.
Facebook: Dealing with the good, the bad and the ugly - iStrategy Oct 2013
Facebook /The Good, The Bad & The Ugly
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Talking about this
New ale edition
Ale competition open
Look at these lovely
What's your favourite
QUESTION /Want that iPad?
BrewDog got some pretty good engagement on their posts. Carlsberg
If Carlsberg engaged their fans at the same % rate that BrewDog
did, how many likes could they expect on their posts?