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Transforming Customer Experiences With Zendesk

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Check out the slides from this BrainSell webinar to learn how Zendesk can help you deliver exceptional, omnichannel, customer experience at scale.

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Transforming Customer Experiences With Zendesk

  1. 1. Transforming Customer ExperiencesWith Zendesk September 26, 2019
  2. 2. Housekeeping • 45-minute presentation with Q&A at the end • Type questions into the "question box" to submit them throughout the presentation • We'll send a copy of the deck and recording of the webinar in follow-up emails after the event #LearningWithBrainSell
  3. 3. Presenters #LearningWithBrainSell Anna Mogavero Senior Solutions Consultant Zendesk Ali Lipman Customer Success Manager BrainSell PRESENTERS
  4. 4. About BrainSell • Founded in 1994 • A growth enablement company • We help companies thrive by solving their business challenges with guidance and technology. • Specialize in CX, ERP, CRM, Business Intelligence and Marketing Automation technology #LearningWithBrainSell
  5. 5. Agenda  The Shift in Customer’s Expectations  How to Leverage Technology to Support Today’s Customers  Connected CX in Action – Zendesk Demo  Live Q&A #LearningWithBrainSell
  6. 6. #LearningWithBrainSell of consumers will defect to another brand as a result of poor customer service Source: The Northridge Group CX LaggardsCX Leaders Source: Forrester 81% The Shift in Customer Expectations
  7. 7. Most Businesses Are Struggling to Keep Up #LearningWithBrainSell Contact information Purchase history Support history Payment details
  8. 8. Existing Technology Holds Companies Back #LearningWithBrainSell Siloed systems and channels Ticket -- not human -- centric platforms Disconnected data sources
  9. 9. Companies Using Zendesk vs. Others 84% higher first reply times 69% higher first resolution times 61% lower requester wait time during business hours 87% more replies Treat Your Customers Like Humans, Not Tickets. #LearningWithBrainSell
  10. 10. DEMO
  11. 11. Q&A #LearningWithBrainSell
  12. 12. Thank You For Attending Contact us to get started: info@brainsell.net (866) 356-2654 www.brainsell.net #LearningWithBrainSell Free 14-Day Trial of Zendesk Suite!

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