acilitatorF What went wrong? What could I have done better?
acilitatorFDiplomatRefereeCopComedian…your own style
Obje ctive ables al & D eliverGoProcess le AgendaVisib round RulesGParki ng lot dire ctive Prime ell ph ones itch off c Sw
languageB ody• Open & Centred• No hands in pockets• No leaning or sittingYour posture and tone convey confidence andexcitement
languageB ody Move “in” or “out” of the conversation Get physically “too close” with dominating or argumentative participants
pherdingShe oup the gr• Sensitive to the group: validate and legitimise• Defuse uncomfortable moments• Encourage dialogue• Provide air to quiet folks• Help to develop consensus• Active listening• Watch group dynamics
uestions s of qType• Open: “How, What, Why”• Greater Response: Probing, describe, tell, explain• Redirect: What do the rest of you think? Helen, what are your thoughts?• Clarification: Where are we? Will someone summarize our position?• Closed: check agreement, also for clarification. Can we move on now?
typ es:Difficult um my”“t he MThe person whowon’t participate in discussions• Be patient• Ice-breaker, check-in question• Give the mummy a major role in subgroups• Ask direct question to the person on topics you know he or she had expertise• Talk after the meeting and encourage them to speak up: their opinion is important
typ es:Difficult ag” indb“t he WThe person whodominates discussions• Establish a process to limit the Windbag’s discussion.• Target questions to other members by name• Use nonverbal signals, e.g. no direct eye contact, focus on another part of the room• Do not assign subgroup leadership roles to this person
typ es: icult er”Diff ambl“t he RThe person whogets off-track discussions• Help them by listening and quickly summarizing• Preface the Rambler’s remarks with “Give me your short version of …”• When they pause, say “Thanks Joan, but we need to get back to the agenda.”• Do not assign subgroup leadership roles to this person
typ es: icult steader”Diff ome“t he HThe person whotakes a position and is reluctant to change• Ask or provide more alternatives• Ask to evaluate trade-offs, pro-cons• Give hints on team alignment building• Over whelm them with facts! :)• Postpone the conversation to a separate meeting
cla rity iteb oardWh• Strive to use participants’ exact words: if you rephrase check for correctness “Does this capture what you said?”• Use capital letters• Print as legibly as possible• Use abbreviations liberally• Switch colors and check markers before the session• Draw!
Tips• Know names and use them• Ask someone else to help keep time• Breaks, special food for long meetings• Increase your self-awareness with help of a pair
credits Dennise Openshaw – Facilitation 101 https://my.thoughtworks.com/docs/DOC-13090 Thoughtpedia page on Facilitation https://thoughtpedia-public.thoughtworks.com/display/KBPUB/Facilitation Creative commons pictures – by-sa: http://www.flickr.com/photos/lessio/370136797/ http://www.flickr.com/photos/paulk/27206695/ Thank you! http://www.flickr.com/photos/compujeramey/2378562709/ ? lost link of comedian pic? ? lost link of agenda pic? ? lost link of group facilitation pic? http://www.flickr.com/photos/tobiastoft/3209409590/ http://www.flickr.com/photos/ol1/5539623423/ http://www.flickr.com/photos/oberazzi/318947873/ http://www.flickr.com/photos/spaterson/5184530931/h"p://crea*vecommons.org/licenses/by-‐sa/3.0/
Print the following cardsfor the first 10min role game
During the first 10min of this session (1) Be quiet and withdrawn. Please have no involvement in the session.
During the first 10min of this session (2) Please participate heavily in the session, to the point of dominating views at times
At some point, during the first 10min ofthis session (3) Make a slightly confusing point
At some point, during the first 10min ofthis session (4) • Ask the facilitator if you can come and illustrate your point • Come up to the board and take the pen from me • Illustrate and expand on your point on the board
At some point, during the first 10min ofthis session (4b) When someone from the group comes to the board to explain a point, get involved ensuing the discussion goes on for a short time (20-30 seconds)
At some point, during the first 10min ofthis session (5) Engage in a side discussion with someone in the audience for a short time (20-30 seconds)
At some point, during the first 10min ofthis session (6) Open your laptop and start typing being uninterested at the session.
At some point, during the first 10min ofthis session (7) Argue a little against a point someone puts forward using sarcasm and offensive tone.
At some point, during the first 10min ofthis session (8a) • Take the cell phone number from the person on your right. • During the session call them, you can hang up when it rings.
At some point, during the first 10min ofthis session (8b) • Give your cellphone number to the person on your left. • Have your cell phone sound on. • Take the call when they ring you. • In a not entirely soft voice, say hello, pause and ask if you can call back as you are currently in a workshop.