SAP Knowledge AccelerationSAP® Knowledge AccelerationMaximize Productivity withEffective Software Training
4^ 	 Maximize Business UserAdoption of Your SAP Software4		Offers a User-Friendly Interface4		Accommodates a Geographicall...
SAP® Knowledge Acceleration soft-ware offers a powerful suite of solu-tions to track, understand, and managebusiness perfo...
Knowledge Acceleration is self-pacedand lets you offer training 24 hours aday, so users can access the knowl-edge they nee...
Better Productivity andPerformanceSAP Knowledge Acceleration speedsup user productivity, performance, andknowledge, helpin...
Technical Specifications toCustomizeTechnical specifications for customiza-tion are:• SAP Productivity Composer applica-ti...
www.sap.com/contactsap50 095 038 (10/06)©2010 SAP AG. All rights reserved.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDe...
SAP KA Overview Brochure
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SAP KA Overview Brochure

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SAP KA Overview Brochure

  1. 1. SAP Knowledge AccelerationSAP® Knowledge AccelerationMaximize Productivity withEffective Software Training
  2. 2. 4^ Maximize Business UserAdoption of Your SAP Software4 Offers a User-Friendly Interface4 Accommodates a GeographicallyDispersed Workforce4 Boosts User Competency5 User Training Made Simpler5 Customized, Relevant Education5 Convenient Desktop Delivery5 Cost-Effective Learning6 Building User Adoption andProductivity6 Better Productivity andPerformance6 About SAP Education Offerings6 For More Information7^ Technical Specifications7 Technical Specifications to View7 Technical Specifications to Deploy(Server)7 Technical Specifications toCustomize7 Availability7 Language Availability7 Customization Packages7 MaintenanceCONTENT
  3. 3. SAP® Knowledge Acceleration soft-ware offers a powerful suite of solu-tions to track, understand, and managebusiness performance. To unlockthe power of your SAP and SAPBusinessObjects™ solutions, you mustensure successful user adoption. Yourbusiness users need to:• Understand and be excited by thebenefits of your software investment• Develop the skills to best leverageyour SAP solution in order to performday-to-day activities• Continuously learn and refresh theirskills to get maximum valueSAP Knowledge Acceleration is a cus-tomizable, Web-based learning andsupport product for SAP and SAPBusinessObjects solutions. SAPKnowledge Acceleration is flexible: youcan deploy it for users via your learningmanagement system (LMS), a server,or a CD. It gives you complete trainingand performance support – which youcan use immediately or tailor to yourcompany’s specific needs.Offers a User-Friendly InterfaceThe learning environment in SAPKnowledge Acceleration is dividedinto different training modules (seeFigure 1) and includes quick-referencematerial based on different learningobjectives, business processes, andtasks. This allows users to focus onlyon the functions and concepts theyneed to know. They can choose whatand when they want to learn, at a pacethat best matches their needs. And be-cause SAP Knowledge Acceleration isavailable 24x7, learners can refer backto the tutorials or performance-supportdocuments whenever they have ques-tions or need more information on aparticular topic.Accommodates a GeographicallyDispersed WorkforceYou are responsible for the success ofyour SAP implementation, and you facea number of challenges. How do youexecute the following?• Train and support a geographicallydispersed user community• Support user learning needs through-out the lifecycle of your application• Ensure learning is relevant to yourspecific business• Ensure new users are consistentlytrainedThese challenges are compoundedwhen annual employee turnover is con-sidered. SAP Knowledge Accelerationoffers just-in-time training so new userscan become effectively productive in asbrief a period of time as possible.Boosts User CompetencyToo often, companies neglect clearplans for user training during softwareimplementations and for training sup-port, leaving the majority of users frus-trated with substandard skills and unableto use the application properly. Withouta user training plan that can be readilyimplemented, you may not gain optimalresults from your SAP software. Avoidthe pitfalls experienced in many imple-mentations by ensuring that you plan foruser training. Plans should encompassyour entire application lifecycle, includ-ing implementation, postimplementation,and ongoing usage training. SAPMaximize Business User Adoptionof Your SAP® SoftwareWith Powerful, Flexible User Trainingand Performance SupportFigure 1: A Look at SAP® Knowledge Acceleration4
  4. 4. Knowledge Acceleration is self-pacedand lets you offer training 24 hours aday, so users can access the knowl-edge they need whenever they need it.User Training Made SimplerWhen you’re focused on driving projectsuccess and building a great system,training can seem a daunting task.SAP Knowledge Acceleration address-es this challenge by providing immedi-ately applicable training that is straight-forward to deploy. It also is flexibleenough to allow you to customizecontent to fit your specific environment.SAP Knowledge Acceleration displaysyour data along with best practicesto offer:• Customized, relevant training• Convenient desktop delivery• Cost-effective learningCustomized, Relevant EducationSAP Knowledge Acceleration trains us-ers via job-specific skill developmentscenarios based on sample companydata. Each training module provides in-teractive learning for concepts, practiceexercises, and skill tests (see Figure 2).In addition, it’s customizable, so itmeets the requirements and relevancyof each user group, including variedtraining needs and tasks. We can helpyou customize SAP Knowledge Accel-eration, or we can train your team tomake the customizations, providing youwith the tools for self-sufficiency.Convenient Desktop DeliveryWhile SAP Knowledge Acceleration istypically deployed via your intranet, youcan also deploy it on a file server or ona CD. This enables your users to taketutorials or access online referencematerials anywhere, anytime. Shouldyour users need immediate help, theycan simply open up the appropriatereference or tutorial and jump to thedesired topic for their answers.Cost-Effective LearningImplementing SAP solutions can impacta diverse range of user groups, whichcan add cost and complexity to yourtraining requirements. With SAPKnowledge Acceleration, you can trainand support a few hundred or severalthousand users at their own desks moreaffordably. SAP Knowledge Accelerationis proven software that can be deliveredto thousands of desktops at a lowper-learner cost. It’s fully scalable andfeatures extensive flexibility.Figure 2: Example of a Training Module from SAP® Knowledge AccelerationImplementing SAPsolutions can impact adiverse range of usergroups, which can addcost and complexityto your training require-ments. With SAP Knowl-edge Acceleration, youcan train and support afew hundred or severalthousand users at theirown desks moreaffordably.5
  5. 5. Better Productivity andPerformanceSAP Knowledge Acceleration speedsup user productivity, performance, andknowledge, helping your workforce addvalue. Business users will be able torender decisions more quickly, respondto issues impacting critical businessdrivers more effectively, and delivermore consistent and accurate informa-tion using reports and dashboards. Thesoftware features:• Entry portal with quick links to individ-ual topics – useful for knowledgerefreshers and ongoing support• An interactive menu to aid innavigation• Logically organized modules fortraining on specific topics• “Knowledge check” questions tohelp ensure comprehension• Scored testing simulations withunique scenarios to challenge thelearner• Integration with learning managementsystems that is compliant with theSharable Content Object ReferenceModel (SCORM)• Customization efficiency – includinga robust authoring tool, the ability toadd a corporate glossary, and theopportunity to give SAP KnowledgeAcceleration your company’s lookAbout SAP Education OfferingsSAP Knowledge Acceleration is oneelement of a comprehensive business-user adoption and training plan. TheSAP Education organization providescomplete planning, design, develop-ment, and deployment services tomeet your implementation and skilldevelopment requirements. We offercourses in all solution areas, deliveredlive or through a number of onlineoptions, using dedicated facilitiesand certified, experienced instructors.In addition, we offer certificationprograms to validate your training tothe market.For More InformationFor more information about how SAPKnowledge Acceleration can help makeyour SAP software users more produc-tive, contact your local SAP Educationrepresentative or visit us on the Web atwww.sap.com/services/education/softwareproducts/knowledge-accelerator.epx.Building User Adoption andProductivityIncreased user adoption of your SAP®solution helps you maximize the valueof your IT investment. Without effectiveuser training, you risk:• A low rate of adoption of your SAPsoftware• User frustration and low productivity• Increased cost of operation due toreliance on your help desk and ITstaff• A lack of resultsAvoid these problems and accelerateproductivity. Provide users with trainingthat covers standard topics as well asorganization-specific data, issues, andreports. SAP Knowledge Accelerationsoftware meets your training require-ments cost-effectively.6
  6. 6. Technical Specifications toCustomizeTechnical specifications for customiza-tion are:• SAP Productivity Composer applica-tion by RWD or SAP Productivity Pakapplication 4.1 by RWD• Microsoft Windows XP (SP2/SP3) orWindows Vista Business SP1• Internet Explorer 6.0, 7.0, or 8.0 orMozilla Firefox 2.0 or 3.0• Microsoft .NET Framework 3.5 SP1• 1.5 GHz (x86) processor• 1 GB of system memory• 900 MB of physical storage (300 MBfor program files; 600 MB for locallystored content)• Additional physical storage may berequired depending on the amount ofcontent created• Macromedia Flash Player 8.0, 9.0,or 10.0 with Flash global securitysettings set to “Always allow”AvailabilitySAP Knowledge Acceleration is avail-able for the following:• The business intelligence portal (for-merly known as InfoView)• SAP BusinessObjects Planning andConsolidation application• SAP Crystal Reports® software• SAP BusinessObjects DesktopIntelligence™ software• SAP BusinessObjects DashboardBuilder software• SAP BusinessObjects Edge solutions• SAP BusinessObjects Live Officesoftware• SAP BusinessObjects Voyagersoftware• SAP BusinessObjects WebIntelligence® software• SAP BusinessObjects Web Intelli-gence Interactive Viewing software• SAP BusinessObjects Xcelsius®Enterprise softwareIn addition, SAP Knowledge Accelera-tion is available for the following func-tions in the SAP ERP application:• Managerial accounting• Accounts payable• Accounts receivable• Human capital management• Purchasing• Sales order processingLanguage AvailabilityAll titles are available in English.Customization PackagesTraining is available for subject matterexperts and training designers respon-sible for authoring custom content oncompany-specific data. Contact yourSAP representative or visit us on theWeb at www.sap.com/services/education/softwareproducts/knowledge-accelerator.epx to learnabout our jump-start and customization-tools training packages.MaintenanceSAP Knowledge Acceleration is soldwith maintenance to help ensure youhave the most up-to-date training.Protect your investment and receiveupgrades with new releases of ourproducts. Maintenance also provideshelp and support for your customizationdevelopers.Technical SpecificationsFor SAP Knowledge AccelerationTechnical Specifications to ViewViewing technical specifications are:• Internet Explorer 6.0, 7.0, or 8.0 orMozilla Firefox 2.0 or 3.0• Microsoft Windows 2000 (SP4),Windows XP (SP2/SP3), orWindows Vista Business SP1• Adobe Flash Player 8.0, 9.0, or 10.0• Adobe Acrobat Reader 7.0, 8.0, or 8.1Technical Specifications to Deploy(Server)Deployment technical specificationsare:• Any operating system• Any Web server• 1 GB of system memory• Network connection capable of com-municating via HTP(S) and TC P/IP• SCORM 1.2 or 2004 compliant forplug-and-play functionality with enter-prise learning management systems(LMSs)• To implement the simulation assess-ment mode tracking of SAPKnowledge Acceleration outside anLMS, the client must create server-side software (Active Server Pages,Hypertext Preprocessor [PHP], orCGI) to handle data provided by thesimulation. Simulations in SAPKnowledge Acceleration provide datavia a POST command and provideuser name, simulation title, total num-ber of questions, total number cor-rect, questions incorrectly answered,and pass/fail to the server script.This data-passing feature may bedisabled.7
  7. 7. www.sap.com/contactsap50 095 038 (10/06)©2010 SAP AG. All rights reserved.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign,SAP BusinessObjects Explorer, and other SAP products and servicesmentioned herein as well as their respective logos are trademarks orregistered trademarks of SAP AG in Germany and other countries.Business Objects and the Business Objects logo, BusinessObjects,Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, andother Business Objects products and services mentioned hereinas well as their respective logos are trademarks or registered trade­-marks of Business Objects Software Ltd. in the United States andin other countries.All other product and service names mentioned are the trademarksof their respective companies. Data contained in this document servesinformational purposes only. National product specifications may vary.These materials are subject to change without notice. These materialsare provided by SAP AG and its affiliated companies (“SAP Group”)for informational purposes only, without representation or warranty ofany kind, and SAP Group shall not be liable for errors or omissions withrespect to the materials. The only warranties for SAP Group products andservices are those that are set forth in the express warranty statementsaccompanying such products and services, if any. Nothing herein shouldbe construed as constituting an additional warranty.

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