This paper doesn’t dispute the fact that customers will continue to benefit significantly from VoIP as
quality of service has improved while costs have continued to come down considerably rather our
objective is to focus more on the viability of providers that encompass this sector of the market. We
aim to first describe how VoIP has proliferated into the global dominant platform it is today, the
infrastructure and definition of VoIP, VoIP’s classification schemes, the growth of technologies
leveraging the VoIP platform while disrupting traditional carriers business models, covering the topic of
VoIP security, explaining the different regulatory frameworks around the globe and finally concluding
with an opinion on the competitive landscape.