Process Innovation Capabilities: What's New, and a New Diagnostic?

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1. What has changed in the last decade in process innovation?
2. What are the biggest and most painful issues and challenges you are facing in process innovation?
3. Would you find an updated process innovation diagnostic tool valuable?

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Process Innovation Capabilities: What's New, and a New Diagnostic?

  1. 1. ©2014  FCB  Partners.  All  rights  reserved.   Brad  Power  and  Steve  Stanton   Webinar  Roundtable  Discussion:    April  30,  2014   Process Innovation Capabilities What Are Today’s Critical Success Factors and Best Practices? Do We Need a New Diagnostic?  
  2. 2. 1  ©2014  FCB  Partners.  All  rights  reserved.   Discussion  Ques+ons   1.  What  has  changed  (and  what  has  remained  the   same)  in  the  last  decade  in  process  innovaIon?   2.  What  are  today’s  ‘world-­‐class  pracIces’  for   process  innovaIon,  and  who  is  demonstraIng   them?   3.  What  are  the  biggest  and  most  painful  issues   and  challenges  you  are  facing  in  process   innovaIon?   4.  Would  you  find  an  updated  process  innovaIon   diagnosIc  tool  valuable?  
  3. 3. 2  ©2014  FCB  Partners.  All  rights  reserved.   1.    What’s  Different  Now?   •  Technology   •  Demographics   •  The  rise  of  knowledge  workers   •  Even  more  criIcality  of  performance,  speed   •  Years  of  experience  with  ‘process’,  both  good   and  bad  
  4. 4. 3  ©2014  FCB  Partners.  All  rights  reserved.   2.    What  Are  ‘World-­‐Class  Prac+ces’  for   Process  Innova+on?   •  Lean:    Toyota,  Danaher,  ThedaCare,  Virginia   Mason   •  Lean  Startup:    GE  Fastworks   •  ConInuous  InnovaIon:    Google,  Amazon,  3M  
  5. 5. 4  ©2014  FCB  Partners.  All  rights  reserved.   3.    What  Are  Your  Process  Innova+on  Issues?   •  What  keeps  you  up  at  night?   •  If  you  were  gone  for  6  months  (on  a  tropical   island  with  no  cell  service),  what  would  you  ask   about  your  processes  upon  your    return?  
  6. 6. 5  ©2014  FCB  Partners.  All  rights  reserved.   4.    Would  an  Updated  Process  Innova+on   Diagnos+c  Be  Useful?   •  What’s  been  your  experience  with  process  maturity   models?   -­‐    posiIve   -­‐    less  posiIve   •  Are  today’s  best  pracIces  captured  in  the  maturity   model?   •  Are  your  burning  issues  addressed  in  the  maturity   model?   •  How  might  a  process  diagnosIc  provide  value  to  you   and  your  organizaIon?  
  7. 7. 6  ©2014  FCB  Partners.  All  rights  reserved.   Why  a  Process  Diagnos+c?   •  Pain  Points   -­‐    “we  inflict  our  problems  onto  our  customers”   -­‐    “my  boss  doesn’t  get  it”   -­‐    “our  metrics  don’t  add  up”   -­‐    “we  have  hundreds  of  standards”   -­‐    “our  data  is  fragmented  as  our  verIcal  silos”   -­‐    “our  improvement  project  is  seen  as  just  another  IT  effort”   •  Deeper  Issues   -­‐    fragmentaIon  in  many  direcIons   -­‐    complexity,  novelty,  and  pace   -­‐    industrial-­‐era  operaIng  models   -­‐    we  oden  don’t  really  know  the  key  drivers  of  process  performance   -­‐    redesign  must  be  holisIc  and  integrated  around  all  elements  of  the                                                 operaIng  model  
  8. 8. 7  ©2014  FCB  Partners.  All  rights  reserved.   The  FCB  Opera+ng  Model   Purpose Performance   Plaform   People   Process   Power   7
  9. 9. 8  ©2014  FCB  Partners.  All  rights  reserved.   Example:    Process  -­‐  Purpose   •  Clarity  of  Process  Vision  and  Strategy   -­‐    who’s  the  process  customer(s)?   -­‐    what  do  they  need  from  this  process?   -­‐    level  of  ambiIon  for  this  process?   •  Metric  Architecture   -­‐    lagging  and  leading  indicators   -­‐    line-­‐of-­‐sight  to  customers   -­‐    scorecard  

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