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  1. 1. Careers in Corporate Travel Presented to: International Society of Travel & Tourism Educators Presented by Eric Casey, CAE NBTA Senior Director, Marketing, Membership & Communications October 4, 2007
  2. 2. What is Corporate Travel Management? <ul><li>Comparatively new profession </li></ul><ul><li>Travel is typically the 2 nd or 3 rd largest controllable expenses on a company’s balance sheet </li></ul><ul><li>Travel managers utilize technology, data on their travelers and their spending clout to maximize savings for their company while ensuring the safety and security of their travelers </li></ul>
  3. 3. The Marketplace <ul><li>Domestic business travel in the US -- $300 Billion per year </li></ul><ul><li>Global business travel expenditures per year – $650B </li></ul>
  4. 4. NBTA 101 <ul><li>3,200-member professional association </li></ul><ul><li>Buyer-led (60:40 buyer to supplier ratio) </li></ul><ul><li>Alexandria, Virginia Headquarters – 40 Staff </li></ul><ul><li>Related entities </li></ul><ul><ul><li>NBTA Asia Pacific </li></ul></ul><ul><ul><li>NBTA Canada </li></ul></ul><ul><ul><li>NBTA Mexico </li></ul></ul><ul><ul><li>NBTA Foundation </li></ul></ul><ul><ul><li>Government Travel Group </li></ul></ul><ul><ul><li>42 Chapters, 1 Branch </li></ul></ul>
  5. 5. Committees & Councils <ul><li>Legislative Advisory Council </li></ul><ul><li>NBTAPAC Board </li></ul><ul><li>Aviation Committee </li></ul><ul><li>Corporate Social Responsibility </li></ul><ul><li>Data Protection Committee </li></ul><ul><li>Groups & Meetings Committee </li></ul><ul><li>Hotel Committee </li></ul><ul><li>International Risk Management Committee </li></ul><ul><li>Technology Committee </li></ul>
  6. 6. NBTA Partners <ul><li>Meeting Professionals International (MPI) </li></ul><ul><li>Institute for Supply Management (ISM) </li></ul><ul><li>Business for Diplomatic Action (BDA) </li></ul><ul><li>Travel Business Roundtable (TBR) </li></ul><ul><li>Travel Industry Association (TIA) </li></ul><ul><li>World Travel & Tourism Council (WTTC) </li></ul><ul><li>National Academy Foundation (NAF) </li></ul><ul><li>U.S. Chamber of Commerce </li></ul><ul><li>Next Generation Air Transportation System (NGATS) </li></ul><ul><li>Paragon Partnership </li></ul>
  7. 7. 2008 NBTA Educational Programs <ul><li>Mexico City </li></ul><ul><li>Sao Paolo </li></ul><ul><li>Shanghai </li></ul><ul><li>Toronto </li></ul><ul><li>London </li></ul><ul><li>Milan </li></ul><ul><li>Sydney </li></ul><ul><li>Los Angeles </li></ul><ul><li>Washington, DC </li></ul><ul><li>Atlanta </li></ul><ul><li>New York </li></ul>
  8. 8. Continuing Education <ul><ul><li>Fundamentals of Business Travel Management (CTE) </li></ul></ul><ul><ul><li>CCTE Program </li></ul></ul><ul><ul><ul><li>Industry’s only professional certification program </li></ul></ul></ul><ul><ul><ul><li>450+ graduates </li></ul></ul></ul><ul><ul><li>Global Leadership Program </li></ul></ul><ul><ul><ul><li>With Wharton School </li></ul></ul></ul><ul><ul><ul><li>Industry’s only graduate-level program </li></ul></ul></ul>
  9. 9. Careers in Corporate Travel <ul><li>Multi-faceted responsibilities </li></ul><ul><li>Financially rewarding </li></ul><ul><li>Extensive travel </li></ul><ul><li>Career opportunities as a buyer or seller of corporate travel services </li></ul>
  10. 10. Responsibilities of Today’s Corporate Travel Manager <ul><li>Strategic development of travel program </li></ul><ul><li>Negotiate with travel vendors </li></ul><ul><ul><li>Air </li></ul></ul><ul><ul><li>Hotel </li></ul></ul><ul><ul><li>Car Rental </li></ul></ul><ul><ul><li>Chauffeured transportation </li></ul></ul><ul><ul><li>Credit Cards </li></ul></ul><ul><ul><li>TMCs </li></ul></ul>
  11. 11. Responsibilities of Today’s Corporate Travel Manager <ul><li>Establish and administer travel policy </li></ul><ul><li>Administer corporate travel program </li></ul><ul><li>Evaluate and apply new technologies </li></ul><ul><li>Benchmark travel operations </li></ul><ul><li>Develop, control, analyze & report corporate travel budget </li></ul>
  12. 12. Additional Responsibilities <ul><li>Manage/supervise relationship with corporate travel agencies </li></ul><ul><li>Investigate travel complaints </li></ul><ul><li>Administer corporate credit card programs </li></ul><ul><li>Manage meetings </li></ul><ul><li>Implement strategic meetings management programs </li></ul><ul><li>Ensure traveler security </li></ul><ul><li>Risk management </li></ul><ul><li>Corporate social responsibility </li></ul><ul><li>Crisis management </li></ul>
  13. 13. Still more responsibilities <ul><li>Fleet management </li></ul><ul><li>Corporate jet services </li></ul><ul><li>Relocation services </li></ul><ul><li>Video conferencing </li></ul><ul><li>Food service </li></ul><ul><li>Emergency evacuation </li></ul>
  14. 14. Educational Levels of Corporate Travel Managers
  15. 15. Budgets Managed – Domestic T&E
  16. 16. Budgets Managed – Int’l T&E
  17. 17. Travel Dept. Reports To: <ul><li>Finance – 24% </li></ul><ul><li>Purchasing – 19% </li></ul><ul><li>Administration – 12% </li></ul><ul><li>Human Resources – 11% </li></ul><ul><li>Strategic Sourcing – 11% </li></ul><ul><li>Operations – 6 </li></ul><ul><li>Other – 15% </li></ul>
  18. 18. More About Corporate Travel Managers <ul><li>80% are female </li></ul><ul><li>Average of 6 people within travel dept. </li></ul><ul><li>Half of NBTA travel managers run global travel programs </li></ul><ul><li>Avg. of more than 5,000 domestic travelers in program </li></ul><ul><li>Avg. of roughly 3,000 int’l travelers </li></ul>
  19. 19. Base Compensation by Years of Experience $101,000 $60,000 $75,000 $84,249 11-20 yrs $100,000 $56,450 $75,000 $80,097 >20 yrs $86,000 $60,000 $70,000 $76,875 6-10 yrs $82,500 $57,875 $72,500 $79,538 3-5 yrs $83,000 $45,000 $65,000 $68,135 <3 yrs 75 th percentile 25 th percentile Median Average
  20. 20. Base Compensation by Level of Education Completed $73,000 $53,000 $60,000 $65,587 Other $120,500 $70,000 $85,000 $93,086 Masters $96,750 $62,000 $82,200 $81,930 Bachelors $89,250 $52,000 $73,500 $75,888 Associates $75,000 $50,750 $62,000 $67,863 HS 75 th percentile 25 th percentile Median Average
  21. 21. Total Compensation by Job Title $44,900 $47,192 Coordinator $58,000 $69,893 Supervisor $80,000 $84,298 Manager $118,000 $122,507 Director $119,500 $134,587 VP 80,000 $88145 All responses Median Average Job Title
  22. 22. Compensation of Travel Agents vs Travel Managers
  23. 23. Resources for Students Seeking Careers in Corporate Travel Management <ul><li>Fundamentals of Business Travel Management Course </li></ul><ul><ul><li>Covers all primary components of managed travel programs </li></ul></ul><ul><ul><ul><li>Cost containment </li></ul></ul></ul><ul><ul><ul><li>Establishing policies </li></ul></ul></ul><ul><ul><ul><li>Addressing traveler safety and security </li></ul></ul></ul><ul><ul><ul><li>Setting up performance benchmarks </li></ul></ul></ul><ul><ul><ul><li>Proving ROI </li></ul></ul></ul><ul><ul><ul><li>Utilizing Technology </li></ul></ul></ul>
  24. 24. Fundamentals Course (cont’d) <ul><li>Offered in classroom, as an online course or as a workbook </li></ul><ul><li>Following completion, students may take exam </li></ul><ul><li>Those who pass exam earn CTE designation (Corporate Travel Expert) </li></ul><ul><li>The right credential to get a foot in the door </li></ul>
  25. 25. Other NBTA Resources for Students <ul><li>Student membership </li></ul><ul><ul><li>Access to all NBTA member information </li></ul></ul><ul><ul><li>$49 rate ($345 for practitioners) </li></ul></ul><ul><li>NBTA Career Center </li></ul><ul><li>NBTA Chapters </li></ul><ul><ul><li>42 chapters </li></ul></ul><ul><ul><li>Local networking opportunities </li></ul></ul>
  26. 26. Special Offer for Students of ISTTE Members <ul><li>Students may take this course for $345 </li></ul><ul><li>Includes: </li></ul><ul><ul><li>Fundamentals of Business Travel Management Course (regular price $545) </li></ul></ul><ul><ul><li>The CTE exam (regular price $100) </li></ul></ul><ul><ul><li>NBTA Student membership for one year ($49 value) </li></ul></ul>
  27. 27. Contact Information <ul><li>National Business Travel Association </li></ul><ul><li>1422 N. Royal St., 4 th Floor </li></ul><ul><li>Alexandria, VA 22314 </li></ul><ul><li>702-684-0836 </li></ul><ul><li>www.nbta.org </li></ul><ul><li>[email_address] </li></ul>

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