Other Communication ChannelsChannel 1610 (888) 308-8273
Severity 2 (medium)Examples:• Large magnitude earthquake• Fire approaching campus, etc.Some damage or affect to the campus (classesclosed) may be immediately evident or likely to beevident in the near future
Severity 3 (high)Examples:• Active on-campus shooter• Large scale on-campus fire, or other high impact incidentCould potentially capture the attention of astate-wide, national, or international audience.
Severity 3 (high) TreatmentUCSD home page becomes the emergencystatus page – Ensures viewers do not miss info updates – Lightweight: optimized to handle increased Web traffic – ucsd.edu/emergency would point here
RedundancyExamples:• Power Failures in datacenter• Fire or earthquake disables datacenterBackup generatorCan run for ~4 hours before refueling
Disaster RecoveryCopy of CMS content & websitessent to UCOP each morning at5:00 AMLimited number of accountscreated (CMS not behind SSO)Utility created to switch DNS socontent under ucsd.edu is beingdelivered from UCOP Web serverenvironment.
Case studySept. 8, 2011• Power outage across Southern CA• Power outage duration: ~20 hoursSummary• Generators kicked in – No downtime• Cell towers became overloaded – Communication issues• Batteries needed to be charged via car chargers• Concerns about family safety balanced with campus safety
What we can do betterUtilize social mediaRock solid back channel for CommunicationsUtilizing crowdsourcing to report statusBetter ‘local’ communication channels