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Evolve your public space


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With 2017 coming to an end, our overarching theme heading into 2018 is lasting Innovation + IMPACT. How do libraries, archives and museums expand services and spaces to encompass innovation and build long-lasting IMPACT? Join Brian Pichman of the Evolve Project as he shares how you can be part of changing the way people see libraries by doing a few cost effective innovative things for lasting impact. Reimagine your space with collaborative space, emerging technologies, a fostering learning environment and transform it in 2018.

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Evolve your public space

  1. 1. Evolve Your Public Space Brian Pichman Twitter: @Bpichman
  2. 2. Lasting Impacts • How do libraries, archives and museums expand services and spaces to encompass innovation and build long-lasting IMPACT?
  3. 3. 3 PEW Research Survey
  4. 4. 4 • How do we capture that missing 38% Value of Libraries
  5. 5. Impact Builders • Space Design • Collaboration, Open/Private, Access • Technology • Foster Innovation/Skill Building • Programs/Events • Bring People Together
  6. 6. About Me
  7. 7. Where did the Evolve Project come from? • Renovate the entire Children’s library with a budget of a 165,000 • To include all new technology, furniture, space layout, and fresh colors. • Introduce new technology frequently and host workshops sharing the technology. • Teach patrons new skills as it relates to coding, electricity, engineering, or creative art. • Build hype about the evolving library.
  8. 8. See a virtual tour at volve-VirtualTour What makes up the new “Childrens Area”
  9. 9. What Evolve Project Does Today • Help libraries build makerspaces • Through hands-on workshops or consulting (tech, spaces, training). • Find start-up companies looking to partner with libraries to do beta testing. • Does the product work within a library setting. What can be improved? • Games, Gadgets, and Gizmo activities • Play with the latest technology and talk about how it can be implemented in a library setting.
  10. 10. Some Facts • Summer Reading Program • Usually one of the busiest times of the year • Increased traffic of patrons into the library • Desire of patrons to continue to learn even during the “break” between school by reading and the participation in educational activities in the library .
  11. 11. Questions to Ask • How do we continue that drive to the library in terms of: • Engagement • With Collection, Staff, and Space • Educational Outcomes • Through a program, conversation, or engagement with space • Attendance • There are positive spikes in attendance during summer reading program; survey patrons to determine why. • Understand what your community wants by learning about their passions.
  12. 12. Surveys: Understanding Data • Traditional Survey (Measures Customer Satisfaction) • NPS Survey (Measures Customer Loyalty) • Engage your respondents through effective surveys to drive desired results to your library. • Make informed decisions (what works, what doesn't, what can be done differently) • Identify weaknesses and highlight new opportunities for growth • Overall, the response rate to surveys is traditionally poor. (There are ways to improve it.) • Find out if customers are talking about you and what their overall impression is
  13. 13. Survey Tips: Must Haves • Asking “Would You Recommend XYZ” is an important question. • After getting the scores, there must be a process in place to drive improvements and provide follow ups to surveys that are negative. • This not only allows you an opportunity to improve a service but also shows the survey taker their feedback is reviewed and valued.
  14. 14. Survey Tips: Ask the Right People • Identify your target audience • Tailor questions for accuracy • Deliver surveys on the most effective communication channel (Social Media, Email, Phone, etc.)
  15. 15. Survey Tips: Short and Sweet • Clear and Concise • Get the must have information (contact info that you use. Do you really need an address?) • Surveys should take about 5 minutes • Question Types: • What is your favorite program vs How would you rate program A. • Open-Ended Closed Ended
  16. 16. Survey Types • Web/Email • Telephone • Pen and Paper • Let people know ahead of time a survey is coming. This will result in higher response rates.
  17. 17. Obtaining Surveys • On The Fly • Call Backs / Forms • Automated Dialing: • •
  18. 18. Survey Tips: Be Unique • If you communicate your surveys through email; understand that no one likes the mass generic emails. Customize the invite • Personal Greeting • Branding • Effective and Inviting Subject Line mics/email_monster
  19. 19. What Do You DO With The Data • Find out what worked well for your Summer Reading Program, events you run, etc. • Put them in categories of general themes: whether its business centric, technology centric, entertainment related… • Find your “cheerleaders” of the group. Use them to help promote new events.
  20. 20. Making Ideas • The term “Maker Program” has only one requirement; • Allow, Generate, or Foster an output of • New Ideas • A Physical Product • New Skill Learned
  21. 21. If you build it they will come
  22. 22. Types of Spaces illustrated by cats
  23. 23. Let’s Talk Legos • Great for all ages; helps you tinker, design, story tell. • De-Stress (David Beckham uses it to help calm him down) • Host a Parent Night and use Legos as the social mixer.
  24. 24. Photography / Videography • Take and Edit Photos and Video • Host an Photo Gallery / Movie Night • Host Workshops, Seminars • Go out in the community and take photos/videos • Add videos to the collection, and art to the walls.
  25. 25. Gardening • Plant A Garden • Great Year Round Activity • Donate to Local Pantry
  26. 26. Sewing / Knitting • Brings People Together • Sewable Circuits are a thing!
  27. 27. Gaming (Digital or Boards) • Games – Digital or Board; brings people together • Story Telling, Collaboration, Problem Solving • Great Family Night
  28. 28. Music • Battle of the Bands event • Let People share music, add it to the collection.
  29. 29. Science Experiments • From launching rockets to solving physic problems to Rube Goldberg activities:
  30. 30. Baking • Host Baking Classes • Cook and donate food
  31. 31. Business Workshops • From Business Planning to Investment Strategy; all of which can be done in groups and bring people together. • From a start-up culture standpoint; interacting with like minded individuals can accelerate growth; which in turn leads to growth in the community, jobs, etc.
  32. 32. Electricity • Who doesn’t like to make things light up! • Use kits like littleBits or LightUp to learn the basics; then move on to learning with with actual bulbs and switches
  33. 33. Learn To Code • From Cubetto (non screen based programming) to programming video games through Hopscotch to building websites and applications. • Coding has been incredibly important, and is now a requirement for schools to teach.
  34. 34. Robotics • Robotic Competitions • Lego WeDo, Mindstorms, Erector Sets, VEX Robotics • Simply Build: • Modular Robotics • BirdBrain Technologies • Control and Program
  35. 35. School Planning • Study Groups • College Prep • How to fill out scholarships • How to look for colleges • Master Programs • Host Networking Events
  36. 36. Next Level Technology Days • Build and fly a drone! There are lots of affordable activities that can bring hobbyist together.
  37. 37. Spaces and Technology Must: • Encourage Creativity and Invention • Allow Discovery • Increase Collaboration • Generate Interaction • Foster Innovation
  38. 38. 41 • Your spaces and tools should allow patrons to foster creative ideas and build new inventions Creation and Inventions
  39. 39. 42 • The space and tools need to allow patrons to learn by play and to discover by experience. Discovery
  40. 40. 43 • Technology is inherently collaborative, bringing people together to work in unison to solve problems. Collaboration
  41. 41. 44 • Technology and spaces needs to be interactive and intuitive in order to thrive in a makerspace. Interaction
  42. 42. 45 • Innovation must be an original disruptive act. Innovation
  43. 43. Key Design Concepts For Library Spaces • Adding Color • Art • Have Open and Modular Areas • Moveable Furniture
  44. 44. Adding Color • White = Non-Inviting • Think about Parks (typically colorful) • Painting walls is an inexpensive redesign • Use Fun Colors • Be Bold! • Children Areas should use bright attractive and inviting colors. • Get your community and staff involved • Having a painting party! • Color alone can make a space look bigger and brighter
  45. 45. Art • Have patrons create the art • Donate it to the library • Mix it up as often as you like. There is very little cost. • Patrons (often younger ones) will feel like their work has been “published” • Sense of ownership with the library • They will become marketers for your library
  46. 46. Open Areas • Open Space ! • Seating • Tables • Multi Functional Areas • Remove or repurpose rooms that are used only for specific events: • Activity Rooms, Meeting Rooms, etc • Make these rooms open all the time with constant activities or events • Larger, open areas allow you to rearrange space easier • Let the community define the space
  47. 47. Furniture • Fun Colors • Use lightweight furniture (easier to move) • Encourage your patrons to rearrange the space to fit their needs. • Again let community define the space
  48. 48. Furniture for your library • Maker Spaces • People pay a membership to be part of a “MakerSpace” where the tools are provided for them to build • Community Out Reach • Ask your community for help • Ask local businesses to make monetary donations towards new furniture/rooms and let them advertise on it • If Fifty People Donate Fifty Dollars = 2,500 = New Furniture
  49. 49. Modularity • Allows you to always change your environment • Put things on wheels • Desks • …No Need For Shelves To Be On Wheels • Don’t fasten furniture to floor… • no one will be stealing a desk
  50. 50. Raised Flooring
  51. 51. 60 • Safe To Fail Environment • Gateways To New Ideas • Provide New Tools and Resources • The Next Big Entrepreneurial Startup • In school, your younger patrons are not given opportunities to learn by failure or experimentatio n • You can spark interest into fields such as engineering, programming, business development …and more • Libraries are about providing access. These tools are not always easily accessible for our patrons. • What if your library helped launch the next big super star in the competitive tech community? Why Have This “Stuff”?
  52. 52. Empathy Toy MSRP $150 is a blindfolded puzzle game that can only be solved when players learn to understand each other.
  53. 53. Sphero Ball MSRP: $130 Guide Through Library (Follow The Ball) People Approach The Ball – Curiosity Easily Programmable
  54. 54. Meeper Bot A Lego Compatible moveable robot.
  55. 55. Dash and Dot MSRP: $230 Control Dash & Dot to move, light up, make sounds, and interact with each other. This dynamic duo can do anything you set your mind to.
  56. 56. Tiggly MSRP: $30.00 Uses soft and strong rubber shapes to teach younger children about shapes in a fun and interactive way, using an iPad or Android Tablet
  57. 57. OSMO: MSRP: 99.99 Allows for an interactive play experience that blends physical play with digital play. Learn about spelling, counting, drawing, physics, geometry, and so much more.
  58. 58. LIGHTUP MSRP: $50 Learn about Circuits using an augmented layer with an app! You can also program the circuits through the app.
  59. 59. OZOBOT MSRP: $50 Learn how to program by drawing
  60. 60. Finch MSRP: $99 The Finch was designed to allow students to write richly interactive programs. On-board features include: Light, temperature, and obstacle sensors, Accelerometers, Motors, Buzzer, Full-color beak LED, Pen mount for drawing capability, Plugs into USB port - no batteries required
  61. 61. Cubelets MSRP: $160 Cubelets are incredibly fun and easy. Build your own robot in seconds, without any programming.
  62. 62. SAM Labs Circuits and Programming!
  63. 63. WINK MSRP: $50 Fun activities to program a robot using Arduino. This low cost robot allows students to program common robotic tasks such as: Line Following Light Seeking Barrier Detection Autonomous Roaming Creative Experimentation
  64. 64. SpiritRover:AdvancedSTEMRobot
  65. 65. Little Robot Friends LRF are cute social robots that can be programmed wirelessly and interact with each other.
  66. 66. littleBits… MSRP: $100-200 littleBits is an open source library of electronic modules that snap together with tiny magnets for prototyping, learning, and fun. 15% off for libraries
  67. 67. Makey-Makey MSRP: $49.95 MaKey MaKey is an invention kit for the 21st century. Turn everyday objects into touchpads and combine them with the internet. It's a simple Invention Kit for Beginners and Experts doing art, engineering, and everything in between
  68. 68. 20 Makey Makey Projects for the Evil Genius Projects-Evil-Genius/dp/1259860469
  69. 69. Circuit Scribe MSRP: $45-200 Circuit Scribe is a rollerball pen that writes with non-toxic conductive silver ink. It makes creating circuits as easy as doodling.
  70. 70. Brown Dog Gadgets Lots of Fun Activities
  71. 71. Hummingbird…MSRP: $200 Hummingbird is designed to enable engineering and robotics activities for ages 13 and up (10 with adult supervision) that involve the making of robots, kinetic sculptures, and animatronics built out of a combination of kit parts and crafting materials.
  72. 72. Cubetto Program without having to use a computer!
  73. 73. Bee Bots Learn how to code without a computer. Either using tactile squares or pressing the buttons on the bot, program your robot to move.
  74. 74. Teach Kids to Program Hopscotch Programming made easy No typing. No syntax errors. Just drag and drop blocks. Hopscotch is an intuitive, friendly programming interface designed for everyone.
  75. 75. 3Doodler MSRP: $100 Draw in 3D!
  76. 76. BITS BOX Program on a computer and make a game for your mobile device.
  77. 77. ROBO 3D C2
  78. 78. Carvey by Inventables Carving machine – easy to use and safe
  79. 79. MYO ArmBand MSRP: $200 Gesture based computing via an armband that reads muscle activity via an EKG
  80. 80. DJI Mavic Pro … $999 DJI Spark ……… $499 Fun affordable drones with a strong educational arm for programming coding and learning
  81. 81. Cozmo Robot Python based language, open SDK, and fun interactive robotic learning.
  82. 82. Hololens Interactive Augmented and Virtual Reality Headset
  83. 83. HTC Vive Oculus Rift
  84. 84. Food For Thought • You do not need a dedicated space to be a “maker library” • Share resources across other libraries • You do not need to buy all the latest and greatest technology • You can start off small and grow • You do not have to have “experts” • Remove yourself as the expert – allow folks to fail and work things out • Granted – you can always provided coaching (i.e. have you tried XYZ)
  85. 85. A Space Can Have These Items:
  86. 86. A Space Can Have These Items: Needs People
  87. 87. People: YOU • Be A Risk Taker • Be A Rule Breaker • (Within reason) • Have Passion • Have Drive
  88. 88. People- Staff • Have motivated and positive staff • Staff members who want to do more than just “check in and out books” • Skill Assessment • Staff members all have unique skills / hobbies • Create badges / shirts that help identify the staff members with those specific skills
  89. 89. People- Community • You probably know the needs of your patrons • But do you know the skills of your patrons? • Identify which patrons have which skills • You will be very surprised how willing they are to help start a new program at your library! • Give Volunteers things they can be proud of.
  90. 90. Ask Community for Help: • Fishing • Cooking • Boat Building • Building Computers • Circuits • Robotics • 3D Design / Animation • The Sciences (Physics, Biology, Chemistry…i.e. experiments) • Coding • Websites • Applications • Couponing!
  91. 91. Local Business Experts • Turn local businesses into educators for your space. • Train staff/patrons on coding, engineering, electricity, robotics, photography, cinematography, and more! • Get them to promote to the program • If they have a strong customer base, they will share what they are doing with their customers…and in turn, advertise your library. • Open up your “phonebook” and look at what’s local to your area.
  92. 92. Setting Up Your Space • If you have a space with tech gadgets that help teach a specific skill • Allow the products to be out in the open • Set up time with Staff Members to sit and play with the users • Some libraries use a ”Bin” driven approach; with similar gadgets in bins labeled “science”, “math”, “circuits”, and so forth.
  93. 93. 10/how-to-create-makerspace- organization-that-actually-works/
  94. 94. Overcoming Space Restrictions • Maker “Table” • Nominate a table and have a different activity out each week. • Could be a project that each patron adds to, or an individual project that gets reset at each completion • Rotating Collection • Share some “Maker-Kits” with fellow libraries/branches and spread out your activities across the area.
  95. 95. Overcoming Security Concerns • Is it Really Needed • Based on the studies reported, there is a loss of .15% to .5% per year; or overall loss rates of 4–8% when an inventory, or inventory sample, is conducted periodically. • Why do books go missing? Some are simply miss shelved and will eventually resurface; others are lost by library users, with the lost item fees paid. Sadly, many are stolen, though electronic detection systems do minimize that risk
  96. 96. Organization: Instructions? • Instructions: • People read. Follow. Complete. • No Instructions: • People Fail. Try Again. • People Innovate Something New • Help • People Fail. Ask for help. Succeed. • People Innovative Something New
  97. 97. Organization: Rules? • Rules can offer a sense of • Security • Peace • Order • Rules about Rules: • Avoid the use of “No….” • Choose colors carefully • Use Positive Language • Don’t write and post a rule about that one incident that occurred
  98. 98. Marketing Your Space It’s a lot easier if you make someone else do it for you.
  99. 99. Self Promotions • Recording Studio • Add the outputs (videos, music, etc.) to the collection • Host movie nights, share the works. • Programming • Robots: Do a “robot night” • Game: Do a “game night” • Engineering • Circuits: Build Displays / Wall Displays • Robots: Build Displays / Demo Areas • Art or Craft Orientated • Display • Allow things to be ”Borrowed”
  100. 100. On Going Programming Ideas • Murals (Paper Canvas to Digital Displays) allow a constant update and change to a center piece. • Start Up Weekend Events • Trivia Nights (Bars can do it, so can libraries!) • Books n Brews • Art Gallery/Video Festival/Battle of the Bands
  101. 101. Local Businesses • Advertise What You Can Do For Businesses: • 3D Print Prototypes/Fixes • Space to make marketing materials • Space to tinker • Space to “Hang Out” • Having something to “tinker” with while brainstorming can actually help innovate.
  102. 102. More Ideas • "Sniff Off" contest with tea blends from a local tea shop to celebrate National Tea Month • "Dog Listener" from a local kennel / animal shelter • Library Literary Speed Dating Program: bring 3 favorite books to talk about • Jigsaw puzzle exchange – Exchange Puzzles • Dial-A-Story – Set up a voicemail box and read a story for patrons to call in and listen too. • “Ask A [Expert]” Locate your community experts like Lawyers, Accountants, etc. and ask them to do a workshop for your patrons. • “How To Faire” – Similar to a Maker Faire, but learn how to do things (planting, fishing, sewing, comic book drawing…) • “UFO” – Unfinished Objects – repair broken tech • “Break and Make” – take apart technology and put it back together • ”Teddy Bear Lock Ins” – Allow a ”drop off” of someone’s favorite stuffed animal or character and have it spend the “night” with new friends at the library. • “Coupon Exchange” – Exchange and talk Coupons!
  103. 103. Programming Ideas Other than Open Play
  104. 104. Robotics and Programming Activity Based Ideas
  105. 105. Programming Ideas for Coding/Robotics • Tactile Programming (programming without a computer) • Mazes • Get from Point A to Point B and avoid Obstacles 1, 2, and 3. • Coding on A Computer • Goal Orientated • Make Character do XYZ • Design Orientated • Build a story and program to that story. • Coding a Robot / Built Robot • Obstacle Courses • Races • Battle Bots
  106. 106. Circuits and Engineering Activity Based Ideas
  107. 107. Programming Ideas for Circuits/Engineering • Simple Circuits • Challenge Based: Process Driven (turning on a light switch) • Story Based: Tell a story with interaction • Maps: Create a map of the town and light it up. • Complex Circuits • Design Challenges (accomplish this scenario) • Build “art” as an output. • Circuits/Programming (Arduinos) • Transition from “Lights and sounds” to “movement” to “interactive”
  108. 108. 3D Printing and Prototyping Activity Based Ideas
  109. 109. Programming Ideas for 3D Printing • Basic • Group: Build a design (or edit one) and see what occurs. • Advance • Build a Drone, 3D Printer, Robot • Solving Issues • Community Project to “print” models of buildings in town • Printing prosthetics
  110. 110. Virtual/Augmented Reality Activity Based Ideas
  111. 111. Programming Ideas for Virtual/Augmented Reality • At its core, its about “transporting” to another place • You can re-build a lost city, relive a recent moment (recorded with a 360 Degree Camera) • Moving in a direction of Virtual/Augmented reality where interactions are taking place on a new “layer” of reality.
  112. 112. Key Objectives (Recap) • You want to be a fun environment. • People and space are key • You don’t have to have structure within your environment. • Open play is great! • Failure is OK • Not all ideas work. Not all gadgets are awesome.
  113. 113. A Program Doesn’t Need To be RESTRICTIVE • If you are doing an educational program; separate by Skill Set not by Age • If you are holding a class about “computer programming” I would encourage you to allow anyone; regardless of age, to join. • A 10 year old has the same amount of programming potential as a seasoned computer professional learning about coding for the first time. • Break Gender Stereotypes • If you are holding a class about knitting; show pictures of males and females knitting • If you are holding a program about gaming; show pictures of females and males gaming
  114. 114. Go To Technology Trade Shows • Attend, promote, and share
  115. 115. Planning for Staff • Staff Involvement • Promoters and Challengers • Encouragement of new ideas is key • Staff Training • Teaching non-technical people the technical. • Teaching the technical people empathy.
  116. 116. Planning for Future • Work with school curriculum • Find out what they are trying to focus on. • Many of the tech gadget companies build curriculum for free that matches what schools accomplish through all the core competencies. • Start small • Don’t have to buy multiples of a single item. Get one as a “demo” and see where it goes. • Survey your users. • What works • What didn’t • Remove the bad! • Budget appropriately • Or fundraise appropriately.
  117. 117. Funding
  118. 118. This is me
  119. 119. Sell Your Idea
  120. 120. Multiple Steps to Successfully Promote
  121. 121. Develop a pitch • Short (15 seconds-30 seconds) • Provide Teasers (ROIs) • We have over 20,000 users and I want to bring in your technology to our library to encourage learning/engagement/collaboration. I have a few questions, if you can call me back at ###-###-####. • If they do answer, schedule a time to conference call. • Honesty • Be honest to who you are speaking with. Disclose budget for a project. • You have the power • Keep in mind, you are choosing that product. Let those vendors know that YOU picked THEM to be part of the library experience. • Explain how it’s a free marketing tool for them, they are getting exposure in the community and/or libraryland
  122. 122. Get People to Work WITH You • Exposure • We have more control over books than Barnes and Nobles plus Borders. • Explain the amount of patrons your library sees weekly • Delivered Content • Companies spend a lot of money (from paying an employee) to deliver their content (product or service) to their prospective buyers. • Libraries can deliver content, as it is our job to our community. • We also support all of our delivered content • Community Support / Charity • Companies are often required to “give-back” to communities • Offer press releases, naming of chairs/rooms, etc.
  123. 123. The Art of Asking • Amanda Palmer • • “Don't make people pay for music, says Amanda Palmer: Let them. In a passionate talk that begins in her days as a street performer (drop a dollar in the hat for the Eight-Foot Bride!), she examines the new relationship between artist and fan.” – TED Talks
  124. 124. What can you ask of people? • Donations of Physical Products • Donations of Money • Connections • Perhaps the most valuable of all.
  125. 125. Communicate Your Needs Who to Ask • Patrons • Local Businesses • Global or Large Companies • Friends of the Library • Local Colleges and Schools How to Ask • Directly • Phone Conversations • Face to Face Conversations • Indirectly • Reaching out through other mediums • Internet (Social Media) • Referrals (People)
  126. 126. Crowd Source Funding
  127. 127. Donations • Ask for donations to the project • Name Rooms after Business who sponsor parts of renovation • Give-Aways • Work Up Organizational Charts
  128. 128. What We Need You For • Pilot Programs • Test out new technology and provide feedback • Sharing of Stories • Share what you’ve accomplished • What you plan on doing next • Sharing the idea of collaboration with libraries • Libraries are instrumental as it relates to building communities and connecting people to “resources” which can be anything from people to places to space to technology.
  129. 129. To Recap • In general; the reason for running these events is to encourage some level of educational interaction; but also encouraging your patrons to come into your library. By offering more diverse programming and widening your spectrum of available activities you can greatly increase the amount of users within your library space. • Focus on branding yourselves as the community anchor you already are by offering unique opportunities for exploration and discovery.
  130. 130. Contact Me Brian Pichman • @bpichman • 815.534.0403 •