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Virtual agents - Chatbots - Intelligent agents

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Chatbots increase efficiency and customer satisfaction.
Intention management scenarios available.

Case studies with chatbots developed by Botego:

Major mobile carrier with 15+ million subscribers:
4% increase in first call resolution
3% reduction in average call duration
3% reduction in average cost per call
10% reduction in back office transfers

Johnson&Johnson:
12% uplift in o.b. tampon sales
James Burke Marketing Award nomination

Major bank, subsidiary of BNP Paribas:
Winner of "Best Call Center Technology Award"

Supported languages:
• English
• French
• Spanish
• Portuguese
• Italian
• Romanian
• German
• Swedish
• Norwegian
• Danish
• Russian
• Finnish
• Turkish

Published in: Business
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Virtual agents - Chatbots - Intelligent agents

  1. 1. On the web, kiosks, STB’s or mobile. ACCESSIBLE
  2. 2. Teach it only once, it never forgets. TRAINABLE orManually Automatically
  3. 3. Intention management scenarios. KNOWLEDGEABLE
  4. 4. Never makes a mistake. ACCURATE Low confidence Zero confidence
  5. 5. Acts based on user credentials. SEGMENTABLE Hi how can I help you? Welcome Mr Smith, as a premium customer, I’ll be your private digital assistant today
  6. 6. No limit for the #of concurrent interactions. SCALABLE 1/2 million answers/month
  7. 7. Detailed analytics & reports. MEASURABLE
  8. 8. Covers 80% of all content from day 1. COMPREHENSIVE Information from Support e-mails Call center transcripts Support tickets
  9. 9. Case studies. EFFICIENT Major mobile operator with 15+ million subscribers: 4% increase in FCR 3% reduction in average call duration 3% reduction in average cost per call 10% reduction in back office transfers Johnson&Johnson: 12% uplift in o.b. tampon sales James Burke Marketing Award nomination Major bank, Subsidiary of BNP Paribas: Winner of “Best call center technology” award
  10. 10. THE KNOW-HOW Proprietary patent-pending technology trusted by these brands and noticed by Google.
  11. 11. Thank you! Ekim Nazim Kaya President Botego Inc “Never send a human to do a machine's job”

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