utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day one
our icebreakeractivity will be…
activity
advantages of
assertive
communication
info@ourknowledge.asia
write down 3 reasons
why assertive communication is
important for you
courseintroduction
in this course,you will learn…
to utilize
assertive thinking
to drive
assertive communication
to achieve
win-win results
understandinghuman behavior
module
1
in this module,we will learn
the difference between…
assertive people…
and…
aggressivepeople…
we will also discuss…
has three
thinkingparts
our brain
the tri-brain thinking process
and…
howto manageemotions
our firstactivity for this modulewill be…
activity
behavioral
styles test
info@ourknowledge.asia
afterwards, we’ll discuss
thedifferent typesof behavior
utilizingthe DiSCmodel
D
I
S
C
howdo you communicatewith
these different personalities
our nextactivity for this modulewill be…
activity
communicating
with DiSC
info@ourknowledge.asia
In this activity,
we’ll learn to communicate
with each DiSCtype
understandingthe environment
outsideof work
module
2
this moduledeals with
the external factors
that affect human behavior
the
generation
gap
traditionalist
(1925-1945)
the
generation
gap
baby boomer
(1946-1964)
the
generation
gap
generationx
(1965-1980)
the
generation
gap
generationy
(1981-1999)
the
generation
gap
millenials
(2000-2020)
the
generation
gap
our onlyactivity for this modulewill be…
activity
emotional
quotient
test
info@ourknowledge.asia
here,we’ll discuss
emotionaltanks
and then, we’ll discuss gender…
thedifferences of gender
understanding assertive thinking
module
3
here,we’ll discuss how
critical,creativeand solution-basedthinking
drives assertivethinking
our firstactivity for this modulewill be…
activity
assemble the
avengers
info@ourknowledge.asia
solution-basedthinking
how does solution-
basedthinking
happen?
our nextactivity for this modulewill be…
activity
letter
discrimination
info@ourknowledge.asia
now,we’ll talk about
de bono’s
six thinking hats
our third activity for this modulewill be…
activity
create a
hat process
info@ourknowledge.asia
our fourthactivity for this modulewill be…
activity
objective and
subjective
thinking test
info@ourknowledge.asia
now,we’ll view our reasons
for being assertive
objective assertion
subjective assertion
defensiveassertion
utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day two
assertive communication
module
4
our firstactivity for this modulewill be…
activity
information
acceptance
inventory
info@ourknowledge.asia
A
B
C
D
E
our nextactivity for this modulewill be…
activity
getting
it right
info@ourknowledge.asia
the active communication cycle
here,we’ll also learn that
we don’t have to shout
to gain control
because the secret
to taking control
is asking questions
we’ll learn
howopen ended
and close ended
questionsdiffer
and how questions can be used to…
1
2
3
our thirdactivity for this modulewill be…
activity
i don’t want
to go to
school anymore
info@ourknowledge.asia
managing conflict
module
5
our firstactivity for this modulewill be…
activity
case of
the
zombified
actors
info@ourknowledge.asia
here,we’ll discuss
the 3 negative
behaviortypes
passivebehavior
passiveaggressive behavior
aggressivebehavior
our secondactivity for this modulewill be…
activity
barriers to
assertive
communication
info@ourknowledge.asia
whenmanaging conflictwe have to…
try to keep it positive
let the them know
that you understand
clarify the objection
presentoptions
find out why the are
against your stand
workthough smoke
screenobjections
keep on selling it
you may need to
give some feedback
for this, we’ll need a sandwich
the sandwich method
our finalactivity for this modulewill be…
activity
saboteur
info@ourknowledge.asia
to manage conflict
we need DESC
D
E
S
C
creating a win-win mentality
module
6
our onlyactivity for this modulewill be…
activity
breaking
the trend
info@ourknowledge.asia
is not about
dividingone pie
achieving win-win
gettinghis or her own pie
it’s about each person
so,how does that work
it’s all about individual goals
so,how do we do this
tip
1
2tip
tip
3
4tip
courseconclusion
for us to succeed,
we need to GROW
G
R
O
W
that was just a teaser
for our two-day
assertivenessworkshop
to find out more
about this workshop
contactus here…
+63-917-593-1494
info@ourknowledge.asia
+63-2-213-8944
or connectwith us on…
www.OurKnowledge.Asia
www.Linkedin.com/Company/Our-Knowledge-Consulting-Asia-
www.Facebook.com/OurKnowledgeAsia
www.twitte...
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Utilizing Assertive Communication to Achieve Win-Win Results

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Both communication and negotiation skills are life skills. We negotiate, influence and persuade on a daily basis; as we buy and sell, and deal with our clients, colleagues, managers, suppliers, family and friends... and, many times, we have to be assertive about it.

Successful negotiations require serious collaboration with others and an ability to shift perspective and gain insight into each other’s motivations in order to form a win-win agreement. Having a win-win mentality, however, does not mean lack of assertion. On the contrary, in order for everyone to win, we sometimes have to take very bold steps for their own good.

Our "Utilizing Assertive Communication to Achieve Win-Win Results" course takes a close look at the vital role boldness and assertion play in negotiation and everyday communication. Attendees of this unique course will learn how to “hold their ground” and “hold their own” when negotiating and communicating with others. Having an effective win-win mentality requires advanced assertive communication skills that allow us to define procedures, strategize for mutual gain, create precise plans, listen effectively, and much more.

This program will give participants the proper asserive communication skills to ensure that everyone wins.

OBJECTIVES:

By attending this course, participants will:

1. Determine where emotions stem from
2. Influence emotions to achieve win-win scenarios
3. Understand and appreciate the role of assertion in communication and negotiation
4. Differentiate assertion from aggression
5. Identify your personal goals as well as the goals of the other party when negotiating or communicating
6. Listen and respond to others more effectively
7. Make, refuse and accept requests more effectively
8. Deal with anger and conflict more confidently and professionally
9. Handle inter-personal issues more confidently and effectively
10. Give and receive feedback more effectively

Published in: Self Improvement

Utilizing Assertive Communication to Achieve Win-Win Results

  1. 1. utilizing assertive communication to achieve win-win results copyright © 2014 by: boom san agustin day one
  2. 2. our icebreakeractivity will be…
  3. 3. activity advantages of assertive communication info@ourknowledge.asia
  4. 4. write down 3 reasons why assertive communication is important for you
  5. 5. courseintroduction
  6. 6. in this course,you will learn…
  7. 7. to utilize assertive thinking
  8. 8. to drive assertive communication
  9. 9. to achieve win-win results
  10. 10. understandinghuman behavior module 1
  11. 11. in this module,we will learn the difference between…
  12. 12. assertive people…
  13. 13. and…
  14. 14. aggressivepeople…
  15. 15. we will also discuss…
  16. 16. has three thinkingparts our brain the tri-brain thinking process
  17. 17. and…
  18. 18. howto manageemotions
  19. 19. our firstactivity for this modulewill be…
  20. 20. activity behavioral styles test info@ourknowledge.asia
  21. 21. afterwards, we’ll discuss thedifferent typesof behavior utilizingthe DiSCmodel
  22. 22. D
  23. 23. I
  24. 24. S
  25. 25. C
  26. 26. howdo you communicatewith these different personalities
  27. 27. our nextactivity for this modulewill be…
  28. 28. activity communicating with DiSC info@ourknowledge.asia
  29. 29. In this activity, we’ll learn to communicate with each DiSCtype
  30. 30. understandingthe environment outsideof work module 2
  31. 31. this moduledeals with the external factors that affect human behavior
  32. 32. the generation gap
  33. 33. traditionalist (1925-1945) the generation gap
  34. 34. baby boomer (1946-1964) the generation gap
  35. 35. generationx (1965-1980) the generation gap
  36. 36. generationy (1981-1999) the generation gap
  37. 37. millenials (2000-2020) the generation gap
  38. 38. our onlyactivity for this modulewill be…
  39. 39. activity emotional quotient test info@ourknowledge.asia
  40. 40. here,we’ll discuss emotionaltanks
  41. 41. and then, we’ll discuss gender…
  42. 42. thedifferences of gender
  43. 43. understanding assertive thinking module 3
  44. 44. here,we’ll discuss how critical,creativeand solution-basedthinking drives assertivethinking
  45. 45. our firstactivity for this modulewill be…
  46. 46. activity assemble the avengers info@ourknowledge.asia
  47. 47. solution-basedthinking how does solution- basedthinking happen?
  48. 48. our nextactivity for this modulewill be…
  49. 49. activity letter discrimination info@ourknowledge.asia
  50. 50. now,we’ll talk about de bono’s six thinking hats
  51. 51. our third activity for this modulewill be…
  52. 52. activity create a hat process info@ourknowledge.asia
  53. 53. our fourthactivity for this modulewill be…
  54. 54. activity objective and subjective thinking test info@ourknowledge.asia
  55. 55. now,we’ll view our reasons for being assertive
  56. 56. objective assertion
  57. 57. subjective assertion
  58. 58. defensiveassertion
  59. 59. utilizing assertive communication to achieve win-win results copyright © 2014 by: boom san agustin day two
  60. 60. assertive communication module 4
  61. 61. our firstactivity for this modulewill be…
  62. 62. activity information acceptance inventory info@ourknowledge.asia
  63. 63. A
  64. 64. B
  65. 65. C
  66. 66. D
  67. 67. E
  68. 68. our nextactivity for this modulewill be…
  69. 69. activity getting it right info@ourknowledge.asia
  70. 70. the active communication cycle
  71. 71. here,we’ll also learn that we don’t have to shout to gain control
  72. 72. because the secret to taking control is asking questions
  73. 73. we’ll learn howopen ended and close ended questionsdiffer
  74. 74. and how questions can be used to…
  75. 75. 1
  76. 76. 2
  77. 77. 3
  78. 78. our thirdactivity for this modulewill be…
  79. 79. activity i don’t want to go to school anymore info@ourknowledge.asia
  80. 80. managing conflict module 5
  81. 81. our firstactivity for this modulewill be…
  82. 82. activity case of the zombified actors info@ourknowledge.asia
  83. 83. here,we’ll discuss the 3 negative behaviortypes
  84. 84. passivebehavior
  85. 85. passiveaggressive behavior
  86. 86. aggressivebehavior
  87. 87. our secondactivity for this modulewill be…
  88. 88. activity barriers to assertive communication info@ourknowledge.asia
  89. 89. whenmanaging conflictwe have to…
  90. 90. try to keep it positive
  91. 91. let the them know that you understand
  92. 92. clarify the objection
  93. 93. presentoptions
  94. 94. find out why the are against your stand
  95. 95. workthough smoke screenobjections
  96. 96. keep on selling it
  97. 97. you may need to give some feedback
  98. 98. for this, we’ll need a sandwich
  99. 99. the sandwich method
  100. 100. our finalactivity for this modulewill be…
  101. 101. activity saboteur info@ourknowledge.asia
  102. 102. to manage conflict we need DESC
  103. 103. D
  104. 104. E
  105. 105. S
  106. 106. C
  107. 107. creating a win-win mentality module 6
  108. 108. our onlyactivity for this modulewill be…
  109. 109. activity breaking the trend info@ourknowledge.asia
  110. 110. is not about dividingone pie achieving win-win
  111. 111. gettinghis or her own pie it’s about each person
  112. 112. so,how does that work
  113. 113. it’s all about individual goals
  114. 114. so,how do we do this
  115. 115. tip 1
  116. 116. 2tip
  117. 117. tip 3
  118. 118. 4tip
  119. 119. courseconclusion
  120. 120. for us to succeed, we need to GROW
  121. 121. G
  122. 122. R
  123. 123. O
  124. 124. W
  125. 125. that was just a teaser for our two-day assertivenessworkshop
  126. 126. to find out more about this workshop contactus here…
  127. 127. +63-917-593-1494 info@ourknowledge.asia +63-2-213-8944
  128. 128. or connectwith us on…
  129. 129. www.OurKnowledge.Asia www.Linkedin.com/Company/Our-Knowledge-Consulting-Asia- www.Facebook.com/OurKnowledgeAsia www.twitter.com/OurKnowledgePH

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