5. So what, exactly, is passion?
"[a] strong inclination toward
an activity that people like,
that they find important, and
in which they invest time and
energy." Vallerand and Houlfort (2003)
6. "valuation of the activity"
"internalization of the representation of the
activity in one's core aspect of the self, namely
How do I get it?
Vallerand and Houlfort (2003)
7. You have to like what you do
You have to want to do it for you
9. "Enhancing internal service quality
raises employee satisfaction, which
fuels employee loyalty and
productivity, which boost external
service value - which then increases
customer satisfaction and loyalty"
Heskett et al (2008)
● improved performance
● improved organizational culture
● improved mood and mental health
● less turnover
● improved overall customer service
Really? Yes, really.
21. "You want me to do WHAT?!?!"
22. Passive Programming
"Passive programming engages...without
requiring much from staff in terms of
supervision. It can be applied by those of all
experience and comfort levels, making it an
ideal solution for those who aren’t necessarily
...experts or when staff is simply spread too
thin. It’s non-threatening, as well as flexible for
implementation and participation."
29. Let's recap:
● Find that thing that brings you passion
● Remember: do for you
● Find allies in your institution
● Get buy-in from your boss
● Passive programming can lead to passionate
● Embrace your staff's successes and failures