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Workshop on Group Discussion


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Workshop on Group Discussion

  1. 1. Group Discussion Prepare by, Chan Kwok Bong Ng Sze Long [email_address] 3/2000
  2. 2. Group discussion is <ul><li>A Mutual Help Process </li></ul><ul><li>that </li></ul><ul><li>Joins All The Available Interpersonal Resources </li></ul><ul><li>in </li></ul><ul><li>A Particular Problem Solving Situation </li></ul><ul><li>that </li></ul><ul><li>Fulfills Individual and Group Needs. </li></ul>
  3. 3. In discussion, you need to know how to: <ul><li>Vary how and when you participate to suit purpose and the situation ( Individual & Group ) </li></ul><ul><li>Listen and respond sensitively and develop points and ideas ( Genuine Listening ) </li></ul><ul><li>Make openings to encourage others to contribute ( Jointing ) </li></ul>
  4. 4. Individual and Group <ul><li>What is Group ? </li></ul><ul><li>What’s happen in a group ? </li></ul><ul><ul><li>Group Goals and Individual Goals </li></ul></ul><ul><ul><li>People and Task </li></ul></ul><ul><li>Who does what in a group ? </li></ul><ul><ul><li>Members’ Roles </li></ul></ul><ul><ul><li>Leadership Styles </li></ul></ul>
  5. 5. What is Group ? <ul><li>Formation of group </li></ul><ul><ul><li>Nature vs. Assigned </li></ul></ul><ul><ul><li>Heterogeneous vs. Homogenous </li></ul></ul><ul><li>Form of Group </li></ul><ul><ul><li>Causal vs. Formal </li></ul></ul><ul><ul><li>Ad-hoc vs. Long-term </li></ul></ul><ul><li>Stage of Group </li></ul><ul><ul><li>Forming, Norming, Storming, Performing </li></ul></ul>
  6. 6. People and Task Matrix People Task
  7. 7. Genuine Listening <ul><li>Seek first to Understand, then to be Understood. </li></ul><ul><li>Before I can walk in another’s shoes, I must first remove my own. </li></ul>
  8. 8. Five Poor Listening Styles <ul><li>Spacing Out </li></ul><ul><li>Pretend Listening </li></ul><ul><li>Selective Listening </li></ul><ul><li>Word Listening </li></ul><ul><li>Self-centered Listening </li></ul>
  9. 9. Genuine Listening, Seek First to Understand <ul><li>Listening with eyes, heart and ears </li></ul><ul><li>Hear what is not being said </li></ul><ul><li>Stand in other shoes </li></ul><ul><li>Tell others that you are listening (Feedback) </li></ul><ul><ul><li>Verbal Response: e.g. Mirroring </li></ul></ul><ul><ul><li>Non-verbal Response </li></ul></ul>
  10. 10. Mirroring is…... <ul><li>Using your own words </li></ul><ul><li>to </li></ul><ul><li>Repeat the Meaning </li></ul><ul><li>and </li></ul><ul><li>Reflect the Feeling </li></ul><ul><li>with </li></ul><ul><li>Warm and Caring </li></ul>
  11. 11. Genuine Listening, Then to be Understood <ul><li>Responding </li></ul><ul><ul><li>Assertive vs. Aggressive </li></ul></ul><ul><ul><li>Verbal and Non-Verbal </li></ul></ul><ul><li>Receiving Feedback </li></ul>
  12. 12. Assertive Responding <ul><li>Assertive response is one that is able to stand up for your own right without violating the right of others. </li></ul><ul><li>You Do : </li></ul><ul><li>Ask for what you want </li></ul><ul><li>Directly and Openly </li></ul><ul><li>Respect other feelings </li></ul><ul><li>You Don’t : </li></ul><ul><li>Violate other people’s rights </li></ul><ul><li>expect other people magically know what you want </li></ul><ul><li>Freeze up with anxiety </li></ul>
  13. 13. Giving Feedback <ul><li>Immediate and Direct </li></ul><ul><li>Be Descriptive, Not Evaluative </li></ul><ul><li>Focus on one behaviour at a time </li></ul><ul><li>Use “I” message, Avoid “you” message </li></ul><ul><li>Ask feedback for your feedback </li></ul>
  14. 14. Receiving Feedback : 5 Stages <ul><li>Listening without Evaluating and Reacting </li></ul><ul><li>Put yourself in the other person position </li></ul><ul><li>Test the validity of the feedback from other </li></ul><ul><li>Formulate plan for change </li></ul><ul><li>Ask for feedback for your changed behaviour </li></ul>
  15. 15. Jointing…… 1+1=? <ul><li>Alone we can do so little; together we can do so much. </li></ul><ul><li>Differences create the challenges in life that open the door to discovery </li></ul>
  16. 16. Key Skills in Jointing <ul><li>Task </li></ul><ul><li>Focusing </li></ul><ul><li>Brainstorming </li></ul><ul><li>Probing </li></ul><ul><li>Confronting </li></ul><ul><li>Clarifying </li></ul><ul><li>Summarizing </li></ul><ul><li>People </li></ul><ul><li>Harmonizing </li></ul><ul><li>Humouring </li></ul><ul><li>Encouraging </li></ul><ul><li>Mirroring </li></ul><ul><li>Inviting </li></ul>
  17. 17. Tips for Brainstorming…... <ul><li>Try for quantity , quality will follow. </li></ul><ul><li>Don’t be critical . Greeting every ideas. </li></ul><ul><li>Be freewheeling. Unrealistic or weird ideas are welcome. </li></ul><ul><li>Finally, try to Improve and Combine the ideas. </li></ul>
  18. 18. How to…... Handle the difficult situations <ul><li>Conflicting Ideas </li></ul><ul><li>Outsiders </li></ul><ul><li>Side-tracking </li></ul><ul><li>“ Yes-but” </li></ul><ul><li>“ Yes” man </li></ul><ul><li>Dead Air </li></ul>
  19. 19. Tips for Handle Difficult Situations <ul><li>You are not the only one </li></ul><ul><li>Be ready to work with different members </li></ul><ul><li>Differences are unavoidable in group discussion </li></ul><ul><li>Be Involve, Not to Avoid </li></ul><ul><li>There should be ways for “win-win” </li></ul>
  20. 20. We are different…... <ul><li>We learn things differently; </li></ul><ul><li>We see things differently; </li></ul><ul><li>We do things differently; </li></ul><ul><li>We have different traits, characters & styles; </li></ul><ul><li>And, we are different individuals . </li></ul>
  21. 21. Handling Differences From Tolerate to Celebrate…... <ul><li>Tolerate means </li></ul><ul><li>There is one better way </li></ul><ul><li>Differences as threats </li></ul><ul><li>Discussion: Negotiate </li></ul><ul><li>Problem-Solving: Compromise </li></ul><ul><li>Motto: You do your thing, and let me do mine. </li></ul><ul><li>Celebrate means </li></ul><ul><li>We can work out A best way </li></ul><ul><li>Differences as chances </li></ul><ul><li>Discussion: Collaborate </li></ul><ul><li>Problem- Solving: Creative </li></ul><ul><li>Motto: Alone we can do little, together we can do much </li></ul>
  22. 22. Think “Win-Win” <ul><li>Begin with “We”, Not “Me” </li></ul><ul><li>Be Assertive and Attentive </li></ul><ul><li>Be Creative and Collaborative </li></ul><ul><li>Be Independent and Inter-dependent </li></ul><ul><li>Avoid </li></ul><ul><ul><li>Comparing and Competing ( The Win-Lost) </li></ul></ul><ul><ul><li>Any Abusing Relationship ( The Lost-Win) </li></ul></ul><ul><ul><li>Any Possessive Relationship ( The Lost-Lost) </li></ul></ul>
  23. 23. Effective Group Discussion; The 3 Habits …... <ul><li>Habit 1: Seek First to Understand, then to be Understood </li></ul><ul><li>Habit 2: Celebrating Differences </li></ul><ul><li>Habit 3: Think Win-Win </li></ul><ul><li>One Step Ahead…... </li></ul>
  24. 24. References <ul><li>Galassi, M.D. and Galassi, J.P., Assert yourself. New York: Human Services Press, 1977 </li></ul><ul><li>Stephen R.Covey. The 7 Habits of highly effective people: restoring the character ethic. New York: Franklin Covey Co. 1989 </li></ul><ul><li>Seam Covey. The 7 habits of highly effective teens. New York: Franklin Covey Co., 1998 </li></ul>
  25. 25. Thank You! 香港小童群益會知識與創意共享 以 共享創意署名 - 非商業性 - 相同方式共享 3.0 香港 授權條款 釋出