Right Care Initiative presentation 1OCT12

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Presentation given on a panel discussion at the Right Care Initiative Annual Leadership Summit, 1OCT12 in Berkeley, CA

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Right Care Initiative presentation 1OCT12

  1. 1. theRightCareInitiative what patient-centered care means to me Wayne Pan, MD, MBA Santa Clara County IPA
  2. 2. patientcenteredness
  3. 3. patientcenteredness
  4. 4. patientascostdriver
  5. 5. patientbehavior
  6. 6. patientperspective
  7. 7. insanity: doing the samething over and over andexpecting different results
  8. 8. behavior
  9. 9. bjfogg, phd stanford
  10. 10. design
  11. 11. rogermartinrotman, toronto
  12. 12. designbehaviors
  13. 13. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  14. 14. hosspitaldischarge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  15. 15. hosspitaldischarge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  16. 16. hosspitaldischarge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  17. 17. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  18. 18. thinkbrainstorm
  19. 19. hosspitaldischarge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  20. 20. hosspitaldischarge IPA onsite pharmacist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  21. 21. put hot triggers in the path ofmotivated people BJ Fogg, PhD Director, Persuasive Technology Lab Stanford University
  22. 22. Santa Clara County IPA (SCCIPA)Medication Reconciliation Pilot Project How to find the medication list for patients using AccessExpress1. Go to the PPMSI AccessExpress provider portal (http://ppmsi.com/accessexpress.html):2. Select Santa Clara County IPA:3. Enter USER NAME and PASSWORD, click on “SUBMIT”:
  23. 23. Your SCCIPA doctor wants to help you withyour medications, after you leave the hospital. Michael Lam, RPh pharmacist Samaritan Medical Center Pharmacy 2505 Samaritan Drive San Jose, CA (408) 356-7111Please visit the Samaritan Medical Center Pharmacy to pick upyour new prescriptions and have a pharmacist review yourmedications with you. SCCIPA A Pacific Partners Medical Group
  24. 24. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  25. 25. it’saboutthepatient
  26. 26. thankyouwayne.pan@thrasys.com

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