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Pricing, Staff Workflow, & Application
Development for 3D Printing Service
: Achieving the Best User Experience
Bohyun Kim...
HS/HSL Innovation Space renovation in the fall of 2016; Photo by the author
3D Printing Service for the Best UX
1.Pricing scheme
2.Staff workflow
3.Application development
1.Pricing - Cost Factors
• Equipment wear/tear & eventual replacement
• Purchase amount and refresh cycle
• Electricity
• ...
Fee Structure – Examples
• NCSU Hunt Library
• https://www.lib.ncsu.edu/do/3d-printing
• 2014/7- uPrint 3D Printer: $10 pe...
Fee Structure - Examples (Continued)
• BYU Library
• http://guides.lib.byu.edu/c.php?g=216600&p=1429612
• Makerbot Replica...
Fee Structure – Examples (Continued)
• GVSU Library
• https://www.gvsu.edu/techshowcase/makerspace-18.htm
• 2014 - $0.35 p...
Fee Structure – Examples (Continued)
• More info about 3D printing service at academic libraries and pricing
• “Appendix 1...
(i) Weight-Based Pricing
• Not readily calculable by a user before the print job
• How much does my model weigh?!
• Time-c...
(ii) Size-Based Pricing
• Seems intuitive to users and easy to determine to the staff too.
• But …
Infill ratio
https://www.packtpub.com/sites/default/files/Article-Images/9888OS_02_22.png
Different Shapes 1cm cube – solid https://tinkercad.com/things/huFqKBduEjT
1cm cube – hollow https://tinkercad.com/things/...
http://tobuya3dprinter.com/wp-content/uploads/2014/05/3d-printing-layer-height.jpg
Resolution
30, 40, 50mm Cubes (1.2, 1.6, 2 inches) - ABS
(iii) Time-Based Pricing
• Printing time and weight are proportionate?
• Translate the weight-based cost to the time-based...
Calculate Away
• 3D plastic filament is $48 for ABS/PLA and $65 for dissolvable per
0.90 kg [2.00 lb] from Makerbot.
• $48...
Additional Charge per Print
• Per print cost to add on top for
hardware wear/tear, staff time,
electricity, maintenance, e...
3D Printing Service for the Best UX
1.Pricing scheme
• Sustainable and fiscally accountable
• Easy for users to estimate t...
2. Staff Workflow
• An efficient staff workflow is necessary particularly if the staff from
multiple departments are invol...
Journey Map
http://shopifynation.com/marketing/create-customer-journey-map-for-ecommerce/
Breakdown of the Process (‘Journ...
Before the Visit
http://cal.hshsl.umaryland.edu/booking/ispace
Upon the Visit
http://guides.hshsl.umaryland.edu/ispace/replicator2x
Upon the Visit: Using the 3D Printing Service
• Get the 3d print estimate (time/filament)
• Submit the 3D print job (upon ...
3. Application Design & Development
• The staff workflow you designed should guide the development
process.
• 3D Print Job...
https://www2.hshsl.umaryland.edu/3d/
3D Printing Service for the Best UX
1.A user-friendly and sustainable pricing scheme
2.A viable and efficient staff workfl...
Thank you!
Twitter: @bohyunkim
Blog: http://bohyunkim.net/blog
E-mail: bkim@hshsl.umaryland.edu
https://www.youtube.com/ch...
 Pricing, Staff Workflow, & Application Development for 3D Printing Service: Achieving the Best User Experience
 Pricing, Staff Workflow, & Application Development for 3D Printing Service: Achieving the Best User Experience
 Pricing, Staff Workflow, & Application Development for 3D Printing Service: Achieving the Best User Experience
 Pricing, Staff Workflow, & Application Development for 3D Printing Service: Achieving the Best User Experience
 Pricing, Staff Workflow, & Application Development for 3D Printing Service: Achieving the Best User Experience
 Pricing, Staff Workflow, & Application Development for 3D Printing Service: Achieving the Best User Experience
 Pricing, Staff Workflow, & Application Development for 3D Printing Service: Achieving the Best User Experience
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Pricing, Staff Workflow, & Application Development for 3D Printing Service: Achieving the Best User Experience

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A talk given at 2017 ACRL Conference on Friday, March 24, 2017

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Pricing, Staff Workflow, & Application Development for 3D Printing Service: Achieving the Best User Experience

  1. 1. Pricing, Staff Workflow, & Application Development for 3D Printing Service : Achieving the Best User Experience Bohyun Kim Twitter: @bohyunkim | Blog: http://bohyunkim.net/blog Associate Director, Library Applications and Knowledge Systems Univ. of MD, Baltimore - Health Sciences and Human Services Library Friday, March 24, 2017 | 2017 ACRL Conference Twitter hashtag: #3Dprintingworkflow Slides: http://bit.ly/2niTN56
  2. 2. HS/HSL Innovation Space renovation in the fall of 2016; Photo by the author
  3. 3. 3D Printing Service for the Best UX 1.Pricing scheme 2.Staff workflow 3.Application development
  4. 4. 1.Pricing - Cost Factors • Equipment wear/tear & eventual replacement • Purchase amount and refresh cycle • Electricity • Staff time & expertise for service and maintenance • Per print • Filament (and other consumables) • Proportionate to use • $43-48 for ABS/PLA and $65 for dissolvable per 0.9 kg [2.00 lb] from Makerbot
  5. 5. Fee Structure – Examples • NCSU Hunt Library • https://www.lib.ncsu.edu/do/3d-printing • 2014/7- uPrint 3D Printer: $10 per cubic inch of material (ABS), with a $5 minimum • 2014 - MakerBot 3D Printer: $0.35 per gram of material (PLA), with a $5 minimum • 2017 - F306 - $0.35 per gram of material, $5 minimum • UNR DeLaMare Library • https://guides.library.unr.edu/3dprinting • 2014 - $7.20 per cubic inch of modeling material (raised to $8.45 starting July, 2014). • 2017 - uPrint - Model Material: $4.95 per cubic inch (=16.38 gm=0.036 lb) • 2017 - uPrint - Support Materials: $7.75 per cubic inch
  6. 6. Fee Structure - Examples (Continued) • BYU Library • http://guides.lib.byu.edu/c.php?g=216600&p=1429612 • Makerbot Replicator 2/ Ultimaker 2 Extended • $0.20 per gram for standard (0.2mm) resolution; $0.30 per gram for high (0.1mm) resolution. • University of Michigan Library • The Cube 3D printer checkout is no longer offered. • 2017 - Cost for professional 3d printing service; Open access 3d printing is free. • UCLA Library, Dalhousie University Library (2014) • Free
  7. 7. Fee Structure – Examples (Continued) • GVSU Library • https://www.gvsu.edu/techshowcase/makerspace-18.htm • 2014 - $0.35 per gram with a $6.00 minimum • 2017 - Free (Ultimaker 2+, Makerbot Replicator 2, 7, 2x) • Southern Illinois University Library • http://libguides.siue.edu/3D/request • 2014 - Originally $2 per hour of printing time; Reduced to $1 as the demand grew. • 2017 - Lulzbot Taz 5, Luzbot mini - $2.00 per hour of printing time. • Port Washington Public library • http://www.pwpl.org/3d-printing/3d-printing-guidelines/ • 2017 - Makerbot 5 - $1 per hour of printing time
  8. 8. Fee Structure – Examples (Continued) • More info about 3D printing service at academic libraries and pricing • “Appendix 1. Environmental Scan : Academic Library Makerspaces” https://archive.hshsl.umaryland.edu/bitstream/10713/4634/6/Appendix%20 1.EnvironmentalScan-AcademicLibraryMakerspaces.pdf in Bohyun Kim, Aphrodite Bodycomb, Everly Brown, and Thom Pinho, “Makerspace Task Force Report,” University of Maryland, Baltimore – Health Sciences and Human Services and Library, July 2014, http://archive.hshsl.umaryland.edu/handle/10713/4634.
  9. 9. (i) Weight-Based Pricing • Not readily calculable by a user before the print job • How much does my model weigh?! • Time-consuming for the staff to calculate • They have to weigh each model. • How about ‘Size-Based’ - S/M/L?
  10. 10. (ii) Size-Based Pricing • Seems intuitive to users and easy to determine to the staff too. • But …
  11. 11. Infill ratio https://www.packtpub.com/sites/default/files/Article-Images/9888OS_02_22.png
  12. 12. Different Shapes 1cm cube – solid https://tinkercad.com/things/huFqKBduEjT 1cm cube – hollow https://tinkercad.com/things/eQOfqjifu8R 1cm cross https://tinkercad.com/things/aMthCqb9LRn 2cm cube https://tinkercad.com/things/c0comBMy08w 3cm cube https://tinkercad.com/things/l0ezs8lCiAn
  13. 13. http://tobuya3dprinter.com/wp-content/uploads/2014/05/3d-printing-layer-height.jpg Resolution
  14. 14. 30, 40, 50mm Cubes (1.2, 1.6, 2 inches) - ABS
  15. 15. (iii) Time-Based Pricing • Printing time and weight are proportionate? • Translate the weight-based cost to the time-based cost. • Different size cubes’ 3d print estimate on Makerbot Replicator 2X.) • 9.10 gm /36 min =0.25 gm per min. • 17.48 gm /67 min = 0.26 gm per min. • 30.80 gm /117 min = 0.26 gm per min. • 50.75 gm /186 min = 0.27 gm per min. • 87.53 gm /316 min = 0.28 gm per min. • 194.18 gm/674 min = 0.29 gm per min.
  16. 16. Calculate Away • 3D plastic filament is $48 for ABS/PLA and $65 for dissolvable per 0.90 kg [2.00 lb] from Makerbot. • $48/900 gm = $0.05 per gram - ABS/PLA • $65/900 gm = $0.07 per gram - Dissolvable • So on average, 6 cents per gram • For an hour of 3D printing time, 0.26 x 60 min = 15.6 gm per hour. • 15.6 gm x 6 cents = 94 cents per hour • Roughly $1 per hour of 3D printing time for the cost-recovery of filament only.
  17. 17. Additional Charge per Print • Per print cost to add on top for hardware wear/tear, staff time, electricity, maintenance, etc., plus "no-charge-for-failed-print-policy” • Per print cost determined to be $2. • $3 up to 1 hour of 3D printing + $1 per additional hour of 3D printing Image by the author
  18. 18. 3D Printing Service for the Best UX 1.Pricing scheme • Sustainable and fiscally accountable • Easy for users to estimate the cost • Easy for the library staff to process the payment 2.Staff workflow 3.Application development
  19. 19. 2. Staff Workflow • An efficient staff workflow is necessary particularly if the staff from multiple departments are involved.  A breakdown of individual steps of the service What each step involves (staff action; user action) Design a staff workflow that fits your library’s specific environment, needs, and 3D printing service model.
  20. 20. Journey Map http://shopifynation.com/marketing/create-customer-journey-map-for-ecommerce/ Breakdown of the Process (‘Journey Map’)
  21. 21. Before the Visit
  22. 22. http://cal.hshsl.umaryland.edu/booking/ispace
  23. 23. Upon the Visit http://guides.hshsl.umaryland.edu/ispace/replicator2x
  24. 24. Upon the Visit: Using the 3D Printing Service • Get the 3d print estimate (time/filament) • Submit the 3D print job (upon the acceptance of the cost estimate) • Confirmation of the job submission to the user. • Notification of the job submission to the staff. • [Model 3d-printed] • Update of the job status. • Notification to the user and the staff. • Record of payment and pick-up. => Features for the 3D Printing Staff Admin Portal
  25. 25. 3. Application Design & Development • The staff workflow you designed should guide the development process. • 3D Print Job Submission Form • Calculates the cost upon a user entering the printing time estimate. • 3D Print Staff Admin Portal • Supports every step in the workflow.
  26. 26. https://www2.hshsl.umaryland.edu/3d/
  27. 27. 3D Printing Service for the Best UX 1.A user-friendly and sustainable pricing scheme 2.A viable and efficient staff workflow 3.Easy-to-use applications for both your users and library staff
  28. 28. Thank you! Twitter: @bohyunkim Blog: http://bohyunkim.net/blog E-mail: bkim@hshsl.umaryland.edu https://www.youtube.com/channel/UCdiTUcCe5qc8034Zsb3j1nA

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