Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
5 Rules for MentoringNew User ExperienceProfessionalsBob ThomasManager of User Experience, Liberty Mutualrobertl.thomas@li...
What Does It Mean To “Mentor,”as Opposed to “Teach”?๏   “to teach or give advice or guidance to    (someone, such as a les...
What Does Mentoring Mean to Me?๏   Developing a relationship    where both mentor and    mentee benefit๏   Being a leader ...
User Experience Opportunities          U                          IA                          DUsability Research/Testing ...
Rule #1๏   Sometimes, your boss can be your mentor
If You Establish a UX Practice,People Will Seek You Out
Mentors Can Provide LearningOpportunities for Mentees
Mentors Can Give Mentees Confidence
Rule #2๏   Sometimes, your boss can’t be your mentor
Performance-Based ObjectivesCan Introduce Conflict
If Your Boss Is Your Mentor, YourObjectives May Not Match UpYour Boss’s Performance-   Your UX-Based ObjectivesBased Objec...
Rule #3๏   A mentor is responsible for guiding and    assisting the mentee, based on a social    contract
A Mentor Is There For You WhenYou Have No Right or WrongAnswer
Rule #4๏   You can’t mentor a stone
You Cannot Successfully MentorEveryone. At Times You Will Fail.
Rule #5๏   Perspective is additive
Let’s Face It: We Can’t MakeCarbon Copies of Ourselves
Mentors Enable Mentees to LendTheir Unique Perspectives to theUX Community
Summary๏   Rule #1: Sometimes, your boss can be your mentor๏   Rule #2: Sometimes, your boss can’t be your mentor         ...
Thank you very muchBob ThomasManager of User ExperienceLiberty MutualE-mail:robertl.thomas@libertymutual.comTwitter:@bobth...
Upcoming SlideShare
Loading in …5
×

Five Rules for Mentoring New User Experience Professionals

1,746 views

Published on

This presentation was an IGNITE session at the UXPA 2012 Conference and is accessible here: http://www.igniteshow.com/videos/5-rules-mentoring-new-user-experience-professionals

Being a successful mentor requires an organization’s support for a mentorship program; getting buy-in from all parties before committing to a mentoring project; structuring the mentor-mentee relationship to the benefit of everyone involved; and pinpointing the methodology or best practices for mentoring. How can you make mentoring work for you?

Mentoring is different from managing. It’s different from teaching. These are important skills to have, but they usually involve managing projects and people, or teaching skills and behaviors. They maintain a manageable status quo or have a limited scope. On the other hand, mentoring involves a social contract, where the mentor wants to set up a one-to-one relationship to effect a change in the person being mentored. As a mentor, you want to bring the mentee to a higher level, say from a Junior Designer to a Senior Interaction Designer, a Business Analyst to a Usability Researcher, or a nervous UX Practitioner to a confident UX Moderator.

Published in: Technology, Business
  • Be the first to comment

Five Rules for Mentoring New User Experience Professionals

  1. 1. 5 Rules for MentoringNew User ExperienceProfessionalsBob ThomasManager of User Experience, Liberty Mutualrobertl.thomas@libertymutual.com@bobthomas
  2. 2. What Does It Mean To “Mentor,”as Opposed to “Teach”?๏ “to teach or give advice or guidance to (someone, such as a less experienced person or a child)… − Merriam-Webster Dictionary๏ However, teaching (or coaching) is related to tasks and often comes with a specific agenda (the teacher’s)๏ Mentoring is related to personal choice and also comes with an agenda (the mentee’s)
  3. 3. What Does Mentoring Mean to Me?๏ Developing a relationship where both mentor and mentee benefit๏ Being a leader in our field
  4. 4. User Experience Opportunities U IA DUsability Research/Testing Information Architecture Visual & Interaction Design
  5. 5. Rule #1๏ Sometimes, your boss can be your mentor
  6. 6. If You Establish a UX Practice,People Will Seek You Out
  7. 7. Mentors Can Provide LearningOpportunities for Mentees
  8. 8. Mentors Can Give Mentees Confidence
  9. 9. Rule #2๏ Sometimes, your boss can’t be your mentor
  10. 10. Performance-Based ObjectivesCan Introduce Conflict
  11. 11. If Your Boss Is Your Mentor, YourObjectives May Not Match UpYour Boss’s Performance- Your UX-Based ObjectivesBased Objectives for You A X B Y C Z
  12. 12. Rule #3๏ A mentor is responsible for guiding and assisting the mentee, based on a social contract
  13. 13. A Mentor Is There For You WhenYou Have No Right or WrongAnswer
  14. 14. Rule #4๏ You can’t mentor a stone
  15. 15. You Cannot Successfully MentorEveryone. At Times You Will Fail.
  16. 16. Rule #5๏ Perspective is additive
  17. 17. Let’s Face It: We Can’t MakeCarbon Copies of Ourselves
  18. 18. Mentors Enable Mentees to LendTheir Unique Perspectives to theUX Community
  19. 19. Summary๏ Rule #1: Sometimes, your boss can be your mentor๏ Rule #2: Sometimes, your boss can’t be your mentor (in other words, find someone else)๏ Rule #3: A mentor is responsible for guiding and assisting the mentee, based on a social contract๏ Rule #4: You can’t mentor a stone๏ Rule #5: Perspective is additive
  20. 20. Thank you very muchBob ThomasManager of User ExperienceLiberty MutualE-mail:robertl.thomas@libertymutual.comTwitter:@bobthomas

×