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Smart Buildings + Intelligent Solutions

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Discover the potential of smart buildings, intelligent infrastructure and connected communities, and learn how technology enables leading practices. Topics include planning integrated solutions, navigating through complex technology, avoiding barriers to success, and managing cross-functional projects. Case studies illustrate success stories of smart buildings and its potential to deliver business value with technology that works.

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Smart Buildings + Intelligent Solutions

  1. 1. Smart Buildings + Intelligent Solutions Enable the high-performance workplace EBUSINESS STRATEGIES Webinar Series Presenter: Bob Sawhill, CFM
  2. 2. Housekeeping • 45 Minute Presentation; 15 Minute Q&A • Phone lines are muted • Send all questions through Chat as follows: – Go to drop down box at top – Click on “Chat” – Open Window – Type question – Send to Susan Spiers • Presentation will be uploaded Wednesday on - www.askebiz.com • Brief evaluation will follow by email
  3. 3. Bob Sawhill, CFM Practice Lead, Facility Management EBUSINESS STRATEGIES 35 years in Workplace Management: • Strategic Facility Planning, Industrial Engineering, Facility Project Management • Workplace Management Technology Experience: – Integrated Workplace Solutions Project Manager, Consultant – IT Program Manager – RE & Workplace Services – Software Product Manager, Strategist Professional Association Involvement: • Certified Facility Manager (CFM) • IFMA - Chapter President, Information Technology Council leadership • Open Standards Consortium for Real Estate (OSCRE) Workgroups • Instructor & Guest Lecturer at Cal State University’s FM Program Course Past Employers: Hewlett-Packard, IBM-TRIRIGA, Tektronix, Lockheed, Memorex, USAA
  4. 4. Smart Buildings + Intelligent Solutions Enable the high-performance workplace EBUSINESS STRATEGIES Webinar Series Presenter: Bob Sawhill, CFM
  5. 5. Topics Overview Envision Smart buildings that foster  intelligent solutions  Enable Strategies to drive a high‐performance workplace Evolve Leading practices that deliver  optimal transformations 
  6. 6. Learning Objectives • Understand what a smart building is, and its value contribution to achieve a high-performance workplace. • Discover the potential of smart buildings, intelligent infrastructure and connected communities, and learn how technology enables leading practices. • Recognize barriers to success and learn how to manage successful solutions in a complex, inter-connected, and cross-functional building technology deployment.
  7. 7. What’s your current situation? • Do you know how your building is performing? • Is your building working for you? • Are the lights on, and nobody’s home?
  8. 8. Are your buildings smart? Are you in the know? • What do you know about your building’s performance? • How do you know your building is operating as efficiently as possible? • How do you know there are issues with building operations? • If your energy cost were to increase 20%: – Would you know why? – When would you even know about there was a problem? • How do you maintain an “energy neutral” future?
  9. 9. Do your buildings create value ? Are they a strategic asset, or operating expense? • What do they do to enable workforce productivity? • How do they optimize asset utilization? • Do they protect your assets and people? • Are you buildings serving triple bottom-line? – people, profit, planet – environmental sustainability • What can they do to create new value-add? – New services in a new way? – New revenue opportunities?
  10. 10. Business Drivers for Intelligent Solutions Financial Performance • Reduce Total Cost of Ownership • Improve productivity • Generate revenue Business Process • Optimize operations • Streamline Services • Enable business intelligence Stakeholders & Workforce • Enable mobility & flexibility • Provide safety and comfort • Balance work‐life Community Citizen • Environmental sustainability • Social responsibility • Brand recognition Create Value
  11. 11. Disruptive technologies drive change Intelligent Infrastructure • Pervasive connectivity – Wireless – Smart devices – Smart assets – RFID • Ubiquitous computing – the Cloud – Virtualization – Mobile devices
  12. 12. v IFMA’s 2011 Top 10 Trends & Outlooks 1. Sustainability 2. Complex Building Technology 3. Economic Recession & Aging Buildings 4. Preparedness 5. Quantity and Complexity of FM Data 6. Finding Top Talent 7. Elevating The FM Profession 8. Evolving Skill Set and Business Acumen 9. Enhancing Workplace Productivity 10.Changing Workplace
  13. 13. What is smart building? Defined as: “A building and its infrastructure providing the owner, operator and occupant with an environment that is flexible, effective, comfortable and secure through the use of integrated technological building systems, communications and controls.” a.k.a. • Intelligent Building • Smarter Building • i-Building • Connected Real Estate • High Performance Building
  14. 14. Next Generation Building Infrastructure Envision Smart buildings that foster  intelligent solutions  Enable Strategies to drive a high‐performance workplace Evolve Leading practices that deliver  optimal transformations 
  15. 15. • Information, Intelligence – Optimize operations – Enable business • Connected Components – Instrumentation, sensors, meters – Smart devices, assets • Building Network – Converged IP Framework – The 4th Utility Smart Building’s Solution Architecture
  16. 16. Building Network – the foundation • Building Information Network – The 4th utility - connectivity – Replace disparate wiring with one converged IP network – Wired & wireless • Converged Environments – Voice, Video, Data – Integrated Communications – Building Systems – Life-safety & security • Pervasive Connectivity – Anywhere, anytime – The Cloud internet
  17. 17. Smart Devices, Instruments, Assets … • Mobile Smart Devices – Personal and business tools • Instrumented Buildings – Sensors, meters – BAS, controllers, actuators – Video cameras • Intelligent Assets – Asset Management Tags – RFID – Internet of things Machine to Machine (M2M)
  18. 18. Energy Management HVAC Lighting Water Elevators Fire, Life-safety 24/7 Monitoring Access & Security Efficient Building Performance internet BENEFITS Building performance  Environmental sustainability  Safety & security   Occupant comfort/wellness   Business flexibility FM effectiveness  Streamlined operations  Reduced costs  Reduced energy  Improved services
  19. 19. BENEFITS Workforce effectiveness  Collaboration & interaction  Mobility  Retention & attraction  Productivity FM effectiveness  Reduced costs  Improved space utilization  Simplified management  Increased services opportunities High-speed Internet Wireless Connectivity VPN Access IP Telephony Smart Devices/Phones AV Conferencing Interactive Media Digital Signage Effective Workforce Enablement internet
  20. 20. High-speed Internet Wireless Connectivity VPN Access IP Telephony Smart Devices/Phones AV Conferencing Interactive Media Digital Signage Energy Management HVAC Lighting Water Elevators Fire, Life-safety 24/7 Monitoring Access & Security Smart Building Integration internet
  21. 21. Centralized Management and Remote Services weather data Smart grid
  22. 22. Smarter City / Connected Community
  23. 23. Smart Cities – Central Control Center • Rio de Janeiro –
  24. 24. • Information, Intelligence – Optimize operations – Enable business • Connected Components – Instrumentation, sensors, meters – Smart devices, assets • Building Network – Converged IP Framework – The 4th Utility Smart Building’s Solution Architecture
  25. 25. BIG Data Challenges Source: IBM Software, Thought Leadership White Paper Harness the value of big data to build smarter infrastructures Transform the management of facilities and assets—and ultimately, the business—using big data analytics
  26. 26. Smart Buildings BIG Data and Analytics • Assimilate • Analyze • Act Focused Priorities Prompt Action Data‐driven decisions Continuous Commissioning Fault Detection & Diagnostics Alarm Management Do the math… Thousands of end‐points  Millions of transactions per day
  27. 27. Information – Building Intelligence
  28. 28. Analysis
  29. 29. Alarm Management & Prioritization
  30. 30. Getting your building to work for you Envision Smart buildings that foster  intelligent solutions  Enable Strategies to drive a high‐performance workplace Evolve Leading practices that deliver  optimal transformations 
  31. 31. Business Drivers for Intelligent Solutions Financial Performance • Reduce Total Cost of Ownership • Improve productivity • Generate revenue Business Process • Optimize operations • Streamline Services • Enable business intelligence Stakeholders & Workforce • Enable mobility & flexibility • Provide safety and comfort • Balance work‐life Community Citizen • Environmental sustainability • Social responsibility • Brand recognition Create Value
  32. 32. High-Performance Workplace • Smart devices • Smart buildings • Pervasive connectivity • Anywhere computing • Info Management • Knowledge/social sharing • Service Management • Orchestration • Energy efficient • Water efficient • Indoor  quality • Optimal occupancy • Management support • Knowledge  processes • Capability maturity • Operational excellence Engaged Workforce Sustainable Facilities Intelligent Infra- structure Technology Enablers Adapted/improved concepts from High –performance Workplace by Saibal Das Chowdhury 
  33. 33. Intelligent Infrastructure Disruptive technologies • Pervasive connectivity – Wireless – Smart devices – Smart assets – RFID • Ubiquitous computing – the Cloud – Virtualization – Mobile devices
  34. 34. Case Study: GSA Headquarters, 1800 F Street Smart Workplace Occupancy + Intelligent Building • Challenge: – Aging Inefficient Building – Federal Mandates & Initiatives: RE reductions, environmental sustainability, flexible workplaces • Solution: – Workplace Transformation • Office Hoteling & Mobility Solutions – Intelligent Building Upgrade – Integrated Solutions • Hoteling reservations system linked to building and phone systems • Check-in to room/zone via security system or mobile app • Phone routed to room, lights on, HVAC on … • Expected Results: – Reduce space and associated operating cost by 50% – Reduce Energy cost and Carbon Footprint by > 50% – Increase employee productivity
  35. 35. GIS inside Sensing Occupancy via Wi-Fi
  36. 36. GIS inside Analyze occupancy, Assist the occupant • Monitor real-time occupancy • Analyze occupancy trends – Graphical floor plan heat maps – Time-based charts • Indoor navigation & routing
  37. 37. Case Study: Microsoft’s Smart Campus A data-driven software solution • The Challenges – Buildings built in various eras – Lacked systems & equipment standards – Hardware “rip & replace” infeasible • Excessive cost • Occupant disruption and displacement • Key Objectives – Reduce energy consumption – Focus resources • Design Approach – Data-driven software solution with Microsoft partners – Collect & aggregate relevant data – Utilize industry-leading analytics to identify savings – Display information in a usable form with actionable insights – Centralize monitoring operations – Engage the organization – Avoid disruptive change Visionary : Darrell Smith Director of Facilities  and Energy,  Microsoft Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx
  38. 38. Case Study: Microsoft’s Smart Campus Data-driven software solution • The Solution – Scope and deployment • From Lab, to 13 buildings, to entire campus • 125 buildings, 30,000 pieces of equipment – Data volume • 2,000,000 data points • 500 million data transaction per day – Analytics • Fault Detection & Diagnostics (FDD) • Alarm Management • Energy Management Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx
  39. 39. Case Study: Microsoft’s Smart Campus Data-driven software solution • The Results – Value-add practices enabled • Continuous commissioning • Prioritized notifications and insights • Building energy analysis and optimization – The statistics: • 48% of faults corrected in 60 seconds • >10,000 work orders per month • 6-10% energy savings per year – Corporate Benefits • Energy cost savings and 18 month payback • Industry Recognition • Potential product and revenue stream Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx
  40. 40. Cisco Connected Workplace • Challenge: – Provide a productive workplace for mobile workers – Obtain cost savings and environmental sustainability • Solution (Cisco connected Workplace): – Re-designed workspace – Cisco converged network & communications • VoIP Telephony • Video- conferencing • Results: – Reduce energy consumption (58% reduction Watts/person) – Increase space utilization (42% space reduction)
  41. 41. Data Center Monitoring - SynapSense
  42. 42. Data Center Monitoring - SynapSense
  43. 43. Radio Frequency Identification (RFID) Health-care example: • Inventory • Mobile equipment • Patients • Personnel • Services
  44. 44. Achieve the right results Envision Smart buildings that foster  intelligent solutions  Enable Strategies to drive a high‐performance workplace Evolve Leading practices that deliver  optimal transformations 
  45. 45. What are the implementation challenges? • It’s not the technology … • It’s delivery process & stakeholder adoption: – Traditional AEC Project Management – Design/Build processes and team roles – Late adopters, lack of competencies – Resistance to change
  46. 46. Quote: “Rapidly evolving electronic technologies are encouraging both owners and occupants to reach for the latest technologies, yet the building and construction industry seems strangely reluctant to respond.” From: Technology Roadmap for Intelligent Buildings by Continental Automated Buildings Association (CABA)
  47. 47. Challenges & Barriers … • Overall: gap in Smart Building knowledge – Lack of awareness or understanding of the value propositions – Don’t know what you don’t know, or don’t know that you don’t know • Facility Management (CRE ) and IT organization alignment – Operate in functional silos, inadequate strategic alignment – Bring IT into building design too late – Methodologies and process lack integration • Developer reluctance: – Prefers lower initial cost, over total cost of ownership – Perception of higher cost and unproven technologies • Responsibility, liability, and problem resolution: – More complex with a converged infrastructure and integrated system
  48. 48. … Challenges & Barriers • Architect/Engineer/Construction (AEC) industry slow to respond: – Relatively traditional, conservative, late adopters – Reluctant to respond, slow to embrace technology • Design Team methodology paradigm shifts: – Difficulty in agreeing on approach, coordination, and integration amongst disciplines. – Specs organization not oriented to Smart Buildings – Lack of qualified designers and contractors • Construction Process Change: – Resistance to change from traditional specialty trades to consolidated systems • Supplier Cooperation & Coordination: – Lack willingness to cooperate with each other – Proprietary protocols
  49. 49. Solutions, keys to success • Strategic Alignment • Change Management • Project Management • Design Integration • Technology Roadmap
  50. 50. Strategic alignment drives value • Driven by Business value and performance – Both productivity effectiveness and operations efficiency – Financials focus on Total Cost of Ownership (full lifecycle) – Image & brand recognition - environmental sustainability • Develop partnerships and bridge silos – Integrated IT and FM is critical to success – Aligned corporate services: FM, IT, HR, Procurement, Finance, … – Include all stakeholders: Owner/occupier, AEC, consultants, suppliers, … • Establish an i-Building Center of Excellence – Programs to foster expertise and process improvement – Governance and standards oversight • An evolution; not a revolution – Learn and improve: “crawl, walk, run” – Set realistic expectations
  51. 51. Change Management fosters success • Evangelize awareness, knowledge, and value propositions – Cultivate Smart Building champions – Establish Communities of Practice to enable knowledge sharing – Leverage consultants, professional organizations, and trade unions • Embrace a Change Management program – Establish the role, develop the skills – Support all stakeholders • Skills development – The organization and the individual • Communicate, communicate, communicate – Inform, promote, share
  52. 52. Smarter Project Management delivers intelligent solutions • Strategy and Project Charter phase – Principles and integrated approach – Leadership, coordination, collaboration, information sharing – Roles, responsibilities, and scope of services/systems • Technology coordinators and IT solution architects • Traditional AEC roles, shared responsibilities and accountability • Improve project process, leverage best-practices – Example: AIA Integrated Project Delivery Guide • Legal/Risk Management – Joint-liability, multi-party, contracts and warrantees: • Ensure interoperability, reliability, and overall system performance • Pre-defined testing and validation procedures • See AIA’s Integrated Project Delivery contracts – Project Risk Management: develop mitigation & contingency plans
  53. 53. Integrated design builds the right solution • Special technology roles and coordination – Establish an Intelligent Building CTO/CIO (central design roles: technology solution architect, lead integrator) – Integrated design team • Collaboration and sharing – Cross-functional communications and shared tools (i.e. project portal) – Common design methodology and design tools (i.e. BIM model) – Sharing of confidential, proprietary, or sensitive information • Business and functional requirements – Design team must understand business needs of owner/occupier • Organization of design specifications – Adopt newer building specification standards that break-out: Communications and Integrated Automation (i.e. MasterFormat 2010) – Adopt BIM models and utilize IFM, Omni-class, and COBie standards
  54. 54. Smarter technology roadmaps optimize interoperability, reliability and scalability • Strive for single integrated communications infrastructure – Converged IT Network foundation – Building Automation Systems, Life-safety systems • Leverage technology to deliver additional value – Deliver the workplace in new ways to enable the workforce – Optimize performance with business intelligence and analysis – Think outside of the walls: Smart Grid, Smart Communities • Create a design criteria foundation and governance process – Clearly define systems and design responsibilities • Further information; see CABA publications: – “Technology Roadmap for Intelligent Buildings” – “Best-Practices Guide for Evaluating Intelligent Building Technologies” • Adopt industry interoperability standards and protocols – See following slides …
  55. 55. Technology standards & protocols • Building Management System (BMS) integration – Building Automation and Control Networks (BACnet) – LonWorks networking platform – Object Linking and Embedding for Process Control (OPC) – Modbus communications protocol – Simple Network Management Protocol (SNMP) • Internet Protocols (IP) – IPv4 to IPv6 – open standards: SOAP and XML. • Emerging standards: – Open Building Information Exchange (oBIX) – OPC Unified Architecture (OPC-UA)
  56. 56. Standards & Protocol Groups; list of standards organizations monitored by CABA.org • 1394 Trade Association (1394ta) • 802.15.4 • Association of Home Appliance Manufacturers (AHAM) • The ATM Forum • BACnet International • Bluetooth Special Interest Group • CableLabs • DALI • Digital Living Network Alliance (DLNA) • The Broadband Forum • Echonet Consortium • Ethernet Users Alliance • High-Definition Audio-Video Network Alliance (HANA) • Home Audio Video Interoperability (HAVi) • Home Gateway Initiative • HomeGrid Forum • Home Phoneline Networking Alliance (HomePNA) • HomePlug Powerline Alliance • Insteon • International Packet Communications Consortium • IEC/ISO JTC1 SC25 Working Group 1 - Home Electronic System (HES) • IEEE 1621, IEEE P1675 • Jini • KNX Association • LonMark International • Multimedia over Coax Alliance (MoCA) • NEMA - National Electrical Manufacturers Association • Open Building Information Xchange (oBIX) • The Open Mobile Alliance • OSGi Alliance • Orthogonal Frequency Division Multiplexing (OFDM) Forum • R7 - Consumer Electronics Association (CEA) • Security Industry Association (SIA) • The Application Home Initiative (TAHI) • Telecommunications Industry Association (TIA) • UPnP Forum • WiMedia Alliance • Wi-Fi Alliance • ZigBee Alliance • Z-Wave Alliance
  57. 57. Summary Envision Smart buildings that foster  intelligent solutions  Enable Strategies to drive a high‐performance workplace Evolve Leading practices that deliver  optimal transformations 
  58. 58. Business drivers and value creation Financial Performance • Reduce Total Cost of Ownership • Improve productivity • Generate revenue Business Process • Optimize operations • Streamline Services • Enable business intelligence Stakeholders  &  Workforce • Enable mobility & flexibility • Provide safety and comfort • Balance work‐life Community Citizen • Environmental sustainability • Social responsibility • Brand recognition Create Value
  59. 59. High-Performance Workplace • Smart devices • Smart buildings • Pervasive connectivity • Anywhere computing • Info Management • Knowledge/social sharing • Service Management • Orchestration • Energy efficient • Water efficient • Indoor  quality • Optimal occupancy • Management support • Knowledge  processes • Capability maturity • Operational excellence Engaged Workforce Sustainable Facilities Intelligent Infra- structure Technology Enablers Adapted/improved concepts from High –performance Workplace by Saibal Das Chowdhury 
  60. 60. High-speed Internet Wireless Connectivity VPN Access IP Telephony Smart Devices/Phones AV Conferencing Interactive Media Digital Signage Energy Management HVAC Lighting Water Elevators Fire, Life-safety 24/7 Monitoring Access & Security Smart Building Integration internet
  61. 61. • Information, Intelligence – Optimize operations – Enable business • Connected Components – Instrumentation, sensors, meters – Smart devices, assets • Building Network – Converged IP Framework – The 4th Utility Smart Building’s Solution Architecture
  62. 62. Solutions to challenges & barriers • Strategic Alignment • Change Management • Project Management • Design Integration • Technology Roadmap
  63. 63. Green i-Buildings Get Results: REDUCE • Drive green performance • Improve utilization to reduce space Source: adapted slide from US Green Building Council & HP Mobility Mandate IFMA WW Water Use 40% Energy Use 37% CO2 Emissions 36% Space  CO2/person 63%
  64. 64. Smart Buildings INCREASE performance Operations  efficiency Workforce  effectiveness High‐performance Workplace optimization
  65. 65. Where do you stand? • Do you know how your building is performing? • Is your building working for you?
  66. 66. Evolve: to intelligent solutions Manage ‐ Monitoring ‐ Historical Reports ‐ Alerts Optimize ‐ Real‐time Analytics ‐ Decision Making ‐ Benchmarking Predict ‐ Forecast & Anticipate ‐ Predictive Modeling ‐ Scenario Planning V a l u e Maturity & Sophistication Evolution
  67. 67. Contact Information Bob Sawhill – Bob.Sawhill@ebsllc.com – 530‐878‐7619 Susan Spiers – Susan.Spiers@ebsllc.com – 612‐859‐0165 1‐888‐647‐Ebiz
  68. 68. Additional Learning Resources • Continental Automated Buildings Association (CABA) http://www.caba.org/ • Automated Buildings http://www.automatedbuildings.com/ • Engineered Systems Magazine http://www.esmagazine.com/ • BACnet International http://www.bacnetinternational.org/ • LonMark http://www.lonmark.org/ • Echelon http://www.echelon.com/ • OASIS Open Building Information Exchange (oBIX) https://www.oasis-open.org/committees/tc_home.php?wg_abbrev=obix • AIA Integrated Project Delivery & Contracts http://network.aia.org/centerforintegratedpractice/home/ • IBM Smarter Buildings http://www.ibm.com/smarterplanet/us/en/green_buildings/nextsteps/index.html • Cisco Smart + Connected Real Estate http://www.cisco.com/web/strategy/trec/smart_connected_real_estate.html
  69. 69. About EBUSINESS STRATEGIES
  70. 70. Smart Buildings + Intelligent Solutions Enable the high-performance workplace EBUSINESS STRATEGIES Webinar Series Presenter: Bob Sawhill, CFM

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