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Review of Lessons Learned (out of case studies) from the IOM SUMMIT 2014


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Some conclusions about operational & transformational excellence presented at the IOM SUMMIT 2014 (

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Review of Lessons Learned (out of case studies) from the IOM SUMMIT 2014

  1. 1. 24. / 25. September 2014 KOMED, Köln Review of conference results Hashtag: #ioms14
  2. 2. Results on the state of projects from a pre-conference research with attendees Content-based Intranet Enterprise Portal Social Intranet Social Collaboration & Intranet Standalone Social Platform Integrated Digital Workplace
  3. 3. From the Collaboration Silo to the Integrated Digital Workplace • Swisscom: Integrated digital workplace approach • Put the focus on use cases to support the adoption • Challenge is not the email, but the information overload • Put the user experience in the center: Rich Profiles, Usability & Agile Dev • Approach to the initiative needs to be product-minded not project-minded • Vössing: Social layer for ECM & Business Collaboration • User does not want a fancy digital workplace but a support to get work done • Priority for mobile to get management in the loop • Process tools integrated in social infrastructure
  4. 4. Operational Excellence • DS Produkte: Dezentralized information contributing & process support • Careum: Governance supports productivity • BKK: Organisational dev. in charge for project & use of platform for re:org • KWS Saat: Integrated user experience – project-based coll. & intranet • Moneypenny: Start small and grow faster – more positive than negative • Engel & Völkers: Adoption must be supported by training • Hellmann Logistik: User-centric rather than just user-orientated • RIMC: Getting managers to collaborate is even more difficult.
  5. 5. Transformational Excellence • DB Schenker: Sounding Board for fast feedback & advocacy • Lapp: CEO as sponsor ensures the effectiveness of the project • Mitsubishi Electric: IT & Communication working together • OTIS: Mobile work support as the key driver • Continental: Advocay programm to support the change management • BASF: Adoption support by storytelling with internal best practice award
  6. 6. Summary Operational Excellence • Put the „why“ on each project level (business, department, user) first • Social implementations need to be integrative but agile. • Understand & position the initiative as a „product“! Transformational Excellence • Digital mindset at the heart of the project management • Search for the unique support proposition (business, group, user) • Change needs the support of storytelling & advocacy programms
  7. 7. #e20s London - Ticket-Giveaway ❏ Put your business card into bowl ❏ We draw a ticket at the end of the meetup