2012-08-21: Kaizen Process Blitzes

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Kaizen blitz usage at mc cormick
By Kari Lamont

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2012-08-21: Kaizen Process Blitzes

  1. 1. Kaizen  Process  Blitz   Kari Lamont Baltimore Lean Startup August 21, 2012
  2. 2. Before  Our  PI  Program  Work  and  problem  solving  were  traditional   “If it’s not broken, don’t fix it” “There’s no time to think about improvement” “But that’s the way we’ve always done it” “We tried that 5 years ago and it didn’t work” “Let’s add an audit or metric to monitor” “Let’s form a long term project team to evaluate”
  3. 3. Another  Approach   The Process Blitz
  4. 4. Process  Blitz  O A Blitz is a facilitated approach to rapid problem solving comprised of 3 Phases: O PLAN: O Agree to a charter O Identify scope of process needing improvement O Select a representative team O Schedule 1-5 full days, scope dependent O IMPLEMENT: O Map the current process so that everyone understands it end-to-end O Utilize map and other problem-solving tools to identify issues/gaps/waste and potential solutions O Present findings to stakeholders O Implement/trial proposed solutions during the blitz where possible O Identify outstanding action items, longer term projects, and communication/ change management plans O FOLLOW-UP: O 6 weeks post-blitz, meet to resolve/evaluate process changes 4
  5. 5. Sample  Charter  Background: Paragraph – why are we doing this blitz Scope: Process starts at: clearly define beginning Process ends at: clearly define endpoint Objectives/Deliverables: To increase productivity/decrease errors…… by x%…. Improve communication Develop RACI modelFollow-up Owner:Team Members:Facilitator:Stakeholders:Prework: Gather baseline metrics Solicit input from extended team members Observe process in action 5
  6. 6. Sample  Map  Current State MapO On this map: O Pink = current state process step O Blue = waste/ pain/ opportunity 6 O Purple = swim lanes / handoffs
  7. 7. Sample  Blitz  Topics  and   Accomplishments  O Processes O Results O Global Competitive Action O Time savings O Internal Orders O Elimination of redundancies O Capital Forecasting O Clarification of roles and O Data Workflows responsibilities O Budget Generation O Simplification & O Speed to Market Standardization O Enhanced use of technology O Interco Billing O Improved controls O Pricing Actions O Short Term Disability O Invoice Discrepancies 7
  8. 8. Keys  to  Process  Blitz  Success  O Blitz ownershipO Stakeholder (leadership) supportO No-blame environmentO Establishment of clear objectives and scopeO Objective facilitationO FlexibilityO Publicity for continued momentum 8

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