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Welcome to Remedyforce - Blog Series

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The “Welcome to Remedyforce” blog series provides new Remedyforce SaaS Help desk and Saas IT Service Management customers with some helpful “getting started” information including recommendations for action in week one and then beyond week one diving into usage of BMC Remedyforce for ITIL best practices starting with foundation data advice and then on to most frequently implemented discipline of Incident Management.

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Welcome to Remedyforce - Blog Series

  1. 1. — SaaS Business Relationship Management Team November / 2015 Remedyforce Enablement Welcome to Remedyforce! Blog Series
  2. 2. Value Enablement Blog Series Objective – The objective of the “Welcome to Remedyforce” blog series is to provide new Remedyforce customers with some helpful “getting started” information including recommendations for action in week one and then beyond week one diving into usage of Remedyforce starting with foundation data advice and then on to most frequently implemented discipline of Incident Management to begin with – Intended audience for this enablement resource are those customers not engaging in professional services or, those who are, but would like a very high level overview before the engagement kicks off
  3. 3. — 4 Part Blog Series What you will learn…
  4. 4. 1 Welcome To Remedyforce – Now What? • In part one of the four part blog series, you will hear about the main pillars of success during your Remedyforce experience: • Customer Success • Onboarding • Education • Communities/Wiki/Product Guides • Social media • https://communities.bmc.com/community/bmcdn/bmc_remedyfor ce/blog/2014/04/04/welcome-to-remedyforce-now-what
  5. 5. 2 Welcome to Remedyforce – The First Week • In part two of the four part blog series, you will hear about the customer success team’s recommendations for what to do in week one including specific tasks like recommended training by role and directions to the Wiki, install guides etc. to install Remedyforce • https://communities.bmc.com/community/bmcdn/bmc_reme dyforce/blog/2014/04/07/welcome-to-remedyforce--the- first-week
  6. 6. 3 Welcome to Remedyforce – Beyond the First Week (Part 1) • In part three of the four part blog series, you will learn about Remedyforce “foundation data” and smart practice suggestions for how to get started with making sound configuration decisions • https://communities.bmc.com/community/bmcdn/bmc_reme dyforce/blog/2015/11/04/welcome-to-remedyforce-beyond- the-first-week-part-1
  7. 7. 4 Welcome to Remedyforce – Beyond the First Week (Part 2) • In part four of the four part blog series, you will learn about the incident management process and smart practices for incident management configuration decisions, which is the most frequent starting point for Remedyforce customers • https://communities.bmc.com/community/bmcdn/bmc_reme dyforce/blog/2015/11/19/welcome-to-remedyforce-beyond- the-first-week-part-2?sr=stream
  8. 8. — Thank You — Bring IT to Life.™

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