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Multimodal: How IT Aligns with Business Needs and Innovation

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Multimodal IT management combines traditional support systems with newer, hybrid technologies to support companies’ shifting needs, spark innovation, and shorten development cycles. This SlideShare shares insight on what multi-modal IT is and why enterprises should consider this approach.

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Multimodal: How IT Aligns with Business Needs and Innovation

  1. 1. Multimodal: How IT Aligns with Business Needs and Innovation
  2. 2. OPERATING WITH MORE AGILITY AND CONTROL The work is in flux. Mobility, BYOD and cloud computin e created new pressures—and fresh opportunities—for businesses and IT departments seeking to meet the demands of workers, cut costs and innovate. The limits of traditional, status quo IT methodoIogy—sticking with vanilla services, the desk support and crisis ecome increasingly apparent. business—as—usua management—hav In short, IT is looking for a new strategic approach that combines operational excellence with greater flexibility and collaborative capabilities. (Q Multimodal: How IT Aligns with Business Needs and Innovation
  3. 3. MULTIMODAL: WHAT IS IT? The answer is Multimodal IT management, which combines traditional support systems with newer, hybrid technologies to support companies’ shifting needs, spark innovation, and shorten development cycles. It’s a balanced, comprehensive approach to the diverse needs of organizations and the varying technical sophistication of different business units and staff. Multimodal recognizes that parts of an organization move at unpredictable speeds. By adding strategic partnerships with external businesses in order to generate new business for long—term growth, and continuing to support internal systems operations, multimodal IT can provide essential analytics for critical data—informed decision-making. Multimodal: How IT Aligns with Business Needs and Innovation B bmc
  4. 4. MAINTAINING STABILITY AND SECURITY IN LEGACY CORE SYSTEMS On one level, the traditional IT mission remains the same: supporti ssential technologies and solutions. This includes providing business partners with technology that is re ' le, available, and secure. Traditional IT s support, ems administration, etc. This frees the worker to produce high quality work in estab' environm n . It also provides continuity and stability for staff and ongoing projects. Multimodal: How IT Aligns with Business Needs and Innovation 3 brnc
  5. 5. Isl fI I: rI: .c I I ‘ II; I I"I II“ I: ~:I - 7i iI +l AI . ri-I“ Ir: .xr ‘irri Ti. But there are always surprises. Brocade’s 2015 Global CIO Study found that more than half of CIO respondents spent around 1,000 hours a year (nearly half of their workday) reacting to unexpected problems such as data loss, network downtime and application access. A crisis management mentality is just one drawback to traditional IT departments. Adopting multimodal IT can help management support mission—critical applications and methodologies to better sustain existing success models and drive new business opportunities. Multimodal: How IT Aligns with Business Needs and Innovation
  6. 6. EMBRACING NEWER HYBRID SYSTEMS Workers and business units are eager to adopt new technologies and faster ways to pursue business opportunities. In this new more flexible model, IT management is increasingly proactive, working as a partner to quickly bring business units what they need in off—the—shelf, integrated SaaS products, device preferences (smartphones, laptops, tablets, etc. ), and mobility requirements (cloud—based technologies accessible to global, mobile workforces). Critically, this new approach embraces collaborative technologies and cloud computing for ultimate flexibility. Multimodal: How IT Aligns with Business Needs and Innovation 3 brnc
  7. 7. TRANSITIONING CULTURE: ENDING RESTRICTIONS WITH I _ OPENNESS , Multimodal IT management can smoothly , ' transform business culture from one restricted by IT, and weighed down with rules and policy, I’ ’ to a new order of business that is open and empowering. Meanwhile, multimodal IT leaders recognize that IT needs are not binary, and business units and expan ’ projects need more than just an “old vs. ne onceptual approach. Multimodal: How IT Aligns with Business Needs and Innovation 2 brnc
  8. 8. SAVING STAFF TIME AND DOLLARS Incorporating SaaS solutions and other hybrid systems is equally freeing for IT managers because they no longer have to support, “own” the product or be pressured to dedicate resources toward developing it or fixing it. Their core role is now to partner with the business units to adopt new technologies, research vendors and collaborate on solutions. This strategic shift can have multiple benefits including major savings such as eliminating development and reduced support costs. Multimodal: How IT Aligns with Business Needs and Innovation 8 bmc
  9. 9. IT AS BUSINESS PARTNER Multimodal IT management is all about enabling the digital workplace and providing options. BMC’s M IT Service Broker lets IT aggregate and manage, deliver and track hardware, software, and services from multiple cloud-based and on—premises sources in a modern service app store. Brokering with outside vendors in a consumer—style corporate store helps workers easily locate the hardware, software, and services they need to be successful, driving new business deals and partnerships with outside companies. This consumer—based approach helps give IT a more direct stake in the financial success of the company. Multimodal: How IT Aligns with Business Needs and Innovation B bmc
  10. 10. SIMPLIFYING SERVICE MANAGEMENT Multimodal IT is all about maximizing the reach of your staff and digital expertise. Here’s how: Outsourcing support services to Simplifying IT management vendors to free IT departments from requirements so that the department's the management distraction and cost managers are better able to leverage of providing your own helpdesk existing resources to achieve key business support. goals. Multimodal: How IT Aligns with Business Needs and Innovation 3 brnc
  11. 11. IT AS ANALYST Multimodal IT service management suites such as BMC Remedy support partnerships with internal business units, enable data—informed decision—making, reduce complexity and integrate customer support, change management and asset management to increase overall efficiency. These enhanced capabilities lead to stronger internal partnerships. IT Management and staff are now better equipped to help business units quickly adapt and shift models to support profitable ventures and meet customers’ needs. Multimodal: How IT Aligns with Business Needs and Innovation g brnc
  12. 12. RELATIONSHIP-BUILDING AND TRUST Multimodal IT management dissolves silos and creates a partnership between business units and IT. Workers approach IT in a spirit of collaboration, innovation, trust, and mutual support rather than seeking last second help or clarification of software requirements and protocols. This transforms internal business relationships. Yet wise multimodal IT leaders recognize that not every employee or business unit will be instantly agile. Projects move at different paces, so adopting adaptive, multilevel layering methodology can enable IT to cater to the needs and desires of each unit, matching appropriate resources with the correct phase of development. Multimodal: How IT Aligns with Business Needs and Innovation B bmc
  13. 13. INNOVATION + MULTIMODAL IT = LONG-TERM GROWTH Innovation is essential for sustained business growth and success. Today, it’s less about your organization’s current c ilities than how fast you can prototype and ' ment new products and services. By embracing multimodal solutions such as traditional IT support, vendor service brokering and IT management suites, IT can play a vital role in driving innovation, growing the business, and chartering long—term solutions, expanding the value and reach of the department. Multimodal: How IT Aligns with Business Needs and Innovation B bmc
  14. 14. IIII’_«nx7 A I TO LEARN MORE ON HOW MULTIMODAL CAN HELP ENTERPRISES SUSTAIN LONG-TERM GROWTH, PLEASE VISIT: BMC Remedy IT Service Management Suite BMC My| T Service Broker Multimodal: How IT Aligns with Business Needs and Innovation

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