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Clouds that work for your business<br />BSM for Cloud Computing<br />
Current IT Challenges<br />IT cannot respond flexibly to business needs<br />IT services exceed cost targets<br />Business...
Cloud Computing Benefits<br />Flexibility to respond rapidly to business needs<br />Cost optimization through shared infra...
The Roads to Cloud Computing<br />Goal:  Overhaul IT management systems to manage the hybrid cloud environment<br />Transf...
BSM simplifies and automates hybrid IT management<br />Services and applications delivered on demand, based on service tie...
Cloud Planning & Design<br />Cloud Planning & Design<br />Design the cloud environment to meet the needs of the business<b...
Define service tiers & service levels
Create service “bill of materials”</li></ul>Benefits<br />Top-down design of cloud services<br />Operational design of clo...
Design performance and capacity planning
Define operational compliance &  security
Plan for demand & manage cloud service providers
Define service costing & pricing
Ensure regulatory compliance</li></ul>Cloud Business Planning<br />
Hybrid Cloud Delivery<br />Hybrid Cloud Delivery<br />Build an operational cloud environment<br />Service Catalog Establis...
Offer tiered, configurable services
Customize role-based access and flexible approval workflows</li></ul>Benefits<br />Flexible cloud service offerings to mee...
Perform ongoing patching and configuration management
Provide continuous policy-based management
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BSM for Cloud Computing

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BSM for Cloud Computing

  1. 1. Clouds that work for your business<br />BSM for Cloud Computing<br />
  2. 2. Current IT Challenges<br />IT cannot respond flexibly to business needs<br />IT services exceed cost targets<br />Business turns to external providers outside IT’s control<br />Service levels, compliance, cost and risk are difficult to balance<br />
  3. 3. Cloud Computing Benefits<br />Flexibility to respond rapidly to business needs<br />Cost optimization through shared infrastructure utilization<br />Financial transparency and increased business value and responsiveness<br />Consistent, reliable service quality<br />
  4. 4. The Roads to Cloud Computing<br />Goal: Overhaul IT management systems to manage the hybrid cloud environment<br />Transformation<br />Goal: Rapidly establish an initial cloud environment from which to learn and grow<br />Private Cloud<br />&<br />Use of Public Cloud<br />Cloud Pilot<br />Goal: Evolve and mature current IT environment toward a cloud goal<br />Evolution<br />
  5. 5. BSM simplifies and automates hybrid IT management<br />Services and applications delivered on demand, based on service tiers<br />Dynamic allocation of internal and external shared resources based on policy<br />Support Multi-Sourcing for infrastructure, software, and IT services<br />Continuously monitor and optimize resource utilization based on business requirements<br />Customers, Suppliers, Partners, and Employees<br />Internal<br />External<br />Physical<br />Virtual<br />Private Cloud<br />IaaS<br />PaaS<br />SaaS<br />
  6. 6. Cloud Planning & Design<br />Cloud Planning & Design<br />Design the cloud environment to meet the needs of the business<br />Cloud Service Design<br /><ul><li>Design cloud services (internal & external)
  7. 7. Define service tiers & service levels
  8. 8. Create service “bill of materials”</li></ul>Benefits<br />Top-down design of cloud services<br />Operational design of cloud architecture and capacity needs<br />Integrated cloud architecture and IT management processes<br />Business planning for hybrid cloud delivery<br />Cloud Operations Definition<br /><ul><li>Define cloud reference architecture
  9. 9. Design performance and capacity planning
  10. 10. Define operational compliance & security
  11. 11. Plan for demand & manage cloud service providers
  12. 12. Define service costing & pricing
  13. 13. Ensure regulatory compliance</li></ul>Cloud Business Planning<br />
  14. 14. Hybrid Cloud Delivery<br />Hybrid Cloud Delivery<br />Build an operational cloud environment<br />Service Catalog Establishment<br /><ul><li>Enable self-service request and administration
  15. 15. Offer tiered, configurable services
  16. 16. Customize role-based access and flexible approval workflows</li></ul>Benefits<br />Flexible cloud service offerings to meet business needs<br />Efficient delivery of single and multi-tier cloud services<br />Intelligent, policy-driven placement and ongoing optimization<br />Broad resource support for physical and virtual, private and public cloud<br />Cloud Service Delivery<br /><ul><li>Enable provisioning/ deprovisioning
  17. 17. Perform ongoing patching and configuration management
  18. 18. Provide continuous policy-based management
  19. 19. Define resource pooling
  20. 20. On board resources, locally and from external service providers
  21. 21. Enable secure multi-tenancy</li></ul>Cloud Resource Management<br />
  22. 22. BMC Cloud Lifecycle Management<br />Deliver business services – not just VMs – with end-to-end cloud management<br />Easy-to-use cloud administration and user self-service portal<br />Flexible service design and provisioning with Service Blueprints<br />Intelligent policy-based placement and ongoing operations with the industry’s first Service Governor<br />Secure multi-tenancy based on deep network integrations<br />Ongoing operations with integrated ITIL processes, performance and capacity management <br />Support for heterogeneity, from physical to virtual, multi-hypervisor, public cloud integrations and more<br />
  23. 23. BMC Cloud Lifecycle ManagementHigh-Level Process Flow<br />Designs Services & Options<br />Requests a<br />Cloud Service<br />User Info<br />Service<br />Architect<br />Cloud<br />User<br />Service Blueprint<br />Service Catalog<br />Request<br />Federate<br />to CMDB<br />Service Governor<br />Cloud<br />Database<br />Resource Management<br />Option 1<br />Option 2<br />Servers<br />Networks<br />Storage<br />Applications<br />Public Clouds<br />Option 3<br />
  24. 24. Hybrid Cloud DeliveryService Catalog Establishment<br />Hybrid Cloud Delivery<br />Service Blueprint – Functional Model: The functional components of the service and their relationships<br />Service Catalog Establishment<br />Service Blueprint - Deployment Model: The Cloud resources required to deploy the service (can be multiple models)<br />S<br />M<br />L<br />Cloud Service Delivery<br />Service Catalog<br />Servers<br />Networks<br />Storage<br />Public Clouds<br />Service Options: Optional items that can be requested at deployment, or added / changed in the service after deployment (e.g., more capacity)<br />Service Offerings: The cloud services, priced and with tiered service levels, presented in business language, to requestors, based on their role<br />Option 1<br />Option 1<br />Option 1<br />Option 2<br />Option 2<br />Option 2<br />Cloud Resource Management<br />Option 3<br />Option 3<br />Option 3<br />
  25. 25. Hybrid Cloud DeliveryCloud Service Delivery<br />Hybrid Cloud Delivery<br />Service Blueprint<br />User Info<br />User<br />Request<br />Service Catalog<br />Service Catalog Establishment<br /><ul><li>Intelligent placement based on configured policies
  26. 26. Services matched to resources with advanced tagging
  27. 27. Secure multi-tenancy for each customer (company, organization, user)
  28. 28. Ongoing policy-based management throughout the life of the cloud service
  29. 29. Capacity Management
  30. 30. Performance Management
  31. 31. Service Level Management
  32. 32. IT Business Management
  33. 33. Automated Discovery
  34. 34. 3rd Party Inputs</li></ul>ServiceGovernor<br />Resource Management<br />Cloud Service Delivery<br /><ul><li>Fill-first policies
  35. 35. Load balancing policies
  36. 36. Different service tiers
  37. 37. Different compliance profiles
  38. 38. External supplier policies</li></ul>Option 1<br />Option 2<br />Cloud Resource Management<br />Servers<br />Networks<br />Storage<br />Applications<br />Public Clouds<br />Option 3<br />
  39. 39. Hybrid Cloud DeliveryCloud Resource Management<br />Hybrid Cloud Delivery<br />ServiceGovernor<br />Resource Management<br />Service Catalog Establishment<br />Servers<br /><ul><li>Onboard virtual & physical resources
  40. 40. Pool resources based on logical groupings
  41. 41. Integrate compute resources with cloud network topology
  42. 42. Manage cloud resource pool capacity and monitor usage</li></ul>Network<br /><ul><li>Onboard Layer-2 network “pods”
  43. 43. Securely isolate tenants through auto-configuration of network topology
  44. 44. Build virtual network zones with integrated firewalls and load balancers for workload optimization</li></ul>Storage<br /><ul><li>Manage storage service catalog
  45. 45. Expose storage offerings to cloud users (enable “storage as a service”)
  46. 46. Enable users to attach/detach storage to existing cloud server(s)</li></ul>External Clouds<br /><ul><li>Integrate to commercial public clouds or other organization external clouds
  47. 47. Leverage public cloud APIs for provision, status and control
  48. 48. Enable directed provisioning or overflow capacity based on policies</li></ul>Cloud Service Delivery<br />Cloud Resource Management<br />
  49. 49. Cloud Operations<br />Cloud Operations<br />Run and optimize the cloud to deliver superior service<br />Service Level Enforcement<br /><ul><li>Actively manage service levels
  50. 50. Automate remediation</li></ul>Benefits<br />Holistic ongoing operations, linking performance, capacity and service levels<br />Business-aware delivery of cloud service levels<br />Proactive management of performance in public and private clouds<br />Optimized resource utilization<br />Proactive Service Performance Management<br /><ul><li>Monitor and manage privatecloud service performance
  51. 51. Monitor and manage performance of externally-hosted services
  52. 52. Continuously audit cloud services
  53. 53. “Right” size resource pools
  54. 54. Optimize resource allocation for business priorities</li></ul>Continuous Resource Optimization<br />
  55. 55. Cloud Governance & Compliance<br />Cloud Governance & Compliance<br />Govern the cloud environment for business excellence<br />IT Process Integration<br /><ul><li>Enforce license compliance
  56. 56. Federate CMDB / CMS
  57. 57. Enable incident and problem management</li></ul>Benefits<br />Alignment of business metrics with IT operations<br />Extension of existing operational best practices to cloud<br />Responsible compliant operations<br />Tight fiscal controls and transparency<br />Continuous Compliance<br /><ul><li>Enforce regulatory, operational and security compliance
  58. 58. Facilitate auditing
  59. 59. Integrate change management
  60. 60. Enable billing (showback. chargeback)
  61. 61. Drive usage accounting
  62. 62. Actively manage suppliers</li></ul>Financial Management<br />
  63. 63. BMC Cloud Partners for Infrastructure and Services<br />Unique infrastructure integrations for better cloud resource management<br />Extensive cloud planning and implementation services for IT transformation<br />Public and private secure multi-tenant cloud solutions<br />Supporting multi-hypervisor environments<br />Links to public cloud environments enabling hybrid use cases<br />
  64. 64. DEFINE<br />IMPLEMENT<br />OPERATE<br />Prescriptive Approach to Deploying Cloud<br />Process Audit<br /><ul><li>Identify objectives
  65. 65. Process review, gap and risk analysis</li></ul>Solution Deployment<br /><ul><li>Go-live support staff – Aug
  66. 66. Post-production assistance</li></ul>Rapid Results - Appliance<br /><ul><li>Implement prebuilt CLM DEVELOPMENT virtual machine images</li></ul>Rapid Results – Foundation/Standard<br /><ul><li>Fresh Deployment - Service catalog with base requestable cloud offerings
  67. 67. Self-service portal for IT operations
  68. 68. Provisioning of physical and virtual infrastructure (server, operating system, storage, network) in a new cloud development and pre-prod environment</li></ul>Proof of Value<br />Managed Operations<br /><ul><li>Remote management and administration (e.g., tuning, health checks)
  69. 69. Staff augmentation and expert services</li></ul>Business Case Development<br />Solution Planning Workshop<br /><ul><li>Refine objectives
  70. 70. Review best-in-class cloud environments and required capabilities
  71. 71. Develop 18-month roadmap
  72. 72. Refine gap analysis
  73. 73. Risk, change, and organizational readiness assessment</li></ul>Premier Support<br /><ul><li>Proactive situational analysis
  74. 74. Weekly support case reviews
  75. 75. Named support engineer and account manager
  76. 76. Site visits (4x annually)
  77. 77. Sandbox environment
  78. 78. Learning credits</li></ul>Extended Implementation<br /><ul><li>Expanded catalog with additional offerings and application provisioning
  79. 79. Production environment support and end customer portal
  80. 80. Custom integration development
  81. 81. Build & validate capabilities for full service decommissioning, hybrid cloud operations, and integration with ITSM, CMDB, billing & chargeback solutions</li></ul>Baseline Discovery Audit<br /><ul><li>Environment discovery and dependency analysis</li></ul>Education Services<br /><ul><li>Solution Adoption Plan
  82. 82. Cloud Learning Paths by functional role
  83. 83. End user education</li></ul>Sales<br />Consulting Svcs<br />Education Svcs<br />Support<br />
  84. 84. BSM for Cloud Computing: How We Do It Better<br />Integrated Operating Model<br />Open, Heterogeneous Design<br />Flexible Service Design & Provisioning<br />Policy-Based Service Governor<br />Integration with existing IT processes to maintain cloud services<br />Prevention of vendor lock-in and protection of long term business value<br />User-configurable cloud services within strong admin controls<br />Rules-based placement and management of cloud services<br />Business Aware Delivery of Cloud Services<br />Alignment of business metrics with IT operations<br />

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