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BMC Remedy with Smart IT—The “Knock Your Socks Off” IT User Experience


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See how the amazing Smart IT user experience and interface conveniences move away from traditional forms and fields and allow IT users to leverage cutting-edge, predictive technology, optimized for their specific roles. Smart IT creates a social IT community that brings IT users together based on collaborative sharing, and how the Smart IT mobility toolkit provides field technicians with greater ability to resolve remote issues faster and more accurately.

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BMC Remedy with Smart IT—The “Knock Your Socks Off” IT User Experience

  1. 1. © Copyright 3/5/2015 BMC Software, Inc1 Smart IT A New IT User Experience IntelligentBeautiful Mobile
  2. 2. © Copyright 3/5/2015 BMC Software, Inc2 Brian Zaik, User Experience, BMC Jon Hall, Product Manager, BMC October 15, 2014 A Brand New Way for a New Day: Smart IT
  3. 3. © Copyright 3/5/2015 BMC Software, Inc3 # #SmartIT Technology is not meant to block or complicate us. Technology is meant to improve our lives and make us stronger.
  4. 4. © Copyright 3/5/2015 BMC Software, Inc4 #SmartIT So What Happened?
  5. 5. © Copyright 3/5/2015 BMC Software, Inc5 BMC Remedy with Smart IT BMC Reinvents ITSM
  6. 6. © Copyright 3/5/2015 BMC Software, Inc6 Intelligent Beautiful Mobile
  7. 7. © Copyright 3/5/2015 BMC Software, Inc7 #SmartIT Smart IT is designed from a thorough understanding of IT service workers and how they actually accomplish their jobs.
  8. 8. © Copyright 3/5/2015 BMC Software, Inc8 We revolutionize ITSM by uncovering innovations from what we see and learn from the everyday users of our products. #SmartIT
  9. 9. © Copyright 3/5/2015 BMC Software, Inc9 Using the power of Remedy to provide the right information at the right times. Providing big-picture views of the world to uncover trends and help manage workflow. Recommending actions to take based on context and learned best practices. Aware Insightful Proactive Smart IT Principles for Creating User Value Enabling open collaboration through easy access to resources, people, and knowledge. Offering customizations, both at the organization and individual levels, which transcend devices. Greeting users with an experience built to delight and encourage them to come back. Accessible Flexible Rewarding #SmartIT
  10. 10. © Copyright 3/5/2015 BMC Software, Inc10 Delight in an Age of Formless IT 1 Live Demo #SmartIT
  11. 11. © Copyright 3/5/2015 BMC Software, Inc11 Tear Down That Wall, Mr Hall! 2 Live Demo #SmartIT
  12. 12. © Copyright 3/5/2015 BMC Software, Inc12 With dynamic access to knowledge and data, Smart IT improves productivity and knowledge for the workforce. Smart IT provides a modern, consumer-style experience users will enjoy and come back to use. An experience that moves across platforms eliminates barriers and detours. Smart IT is a brand new ITSM story. Intelligent Interactions Beautiful Experience Mobile Enablement And we’re just getting started. #SmartIT
  13. 13. © Copyright 3/5/2015 BMC Software, Inc13 Thank You. #SmartIT
  14. 14. © Copyright 3/5/2015 BMC Software, Inc14 Thank You. Brian Zaik @brzaik Jon Hall @JonHall_ #SmartIT